Proficient in providing various support services, the individual possesses extensive experience as a Service Desk Analyst, with capabilities spanning Levels 1 and 2 support, field service operations, computer technical support, and junior IT analysis. The candidate demonstrates expertise in managing calls through ITSM tools, notably BMC Remedy, and applying ITIL V3 methodologies. Additional skills encompass network management, Windows server administration, and the implementation of backup solutions and antivirus measures.