Skilled in the analysis and screening of service requests, with an emphasis on prioritizing demands based on project roadmaps and client requirements. Proficient in conducting root cause analysis of bugs and writing test cases using Behavior-Driven Development (BDD). Experienced in planning, writing, and executing both manual and automated tests across Front-end and Back-end environments utilizing tools such as Selenium, Cypress, Robot Framework, and Appium. Expertise includes functional, exploratory, regression, and system integration testing via WebServices. Competent in managing release packages with systems like Git and Jenkins. Adept at applying agile methodologies and proficient in data querying and manipulation across various databases, including SQL Server, Oracle, DB2, and MongoDB. Possesses software development skills with languages such as Java, JavaScript, Python, C++, and Delphi, and has practical knowledge of Docker and Postman.