Quality Assurance professional with a specialized background in Software Engineering and an MBA focused on testing and software quality. Over six years of experience in customer service underscore the commitment to data-driven decision-making and innovation for business growth. The emphasis on user satisfaction and quality is maintained throughout the development process.

Key areas of expertise encompass Test Analysis, Test Strategy, and Business Analysis, along with proficiency in Defect Management, Web Testing, Exploratory Testing, and API Testing. Experienced in Usability Testing and Incident Mapping, with a strong foundation in Behavior Driven Development (BDD). Competent in utilizing tools like Postman, UX/UI Design, and Agile Methodologies, and managing projects through Jira.

Technical skills extend to cloud platforms such as AWS and Azure DevOps, programming in Python, and implementing Continuous Integration/Continuous Deployment (CI/CD) frameworks. Proficient in IT Service Management (ITSM) using IBM tools.

Extracurricular interests include culinary experimentation, travel, and time spent with pets.