A Systems Analyst with experience in support coordination and a robust track record in facilitating communication across various organizational sectors, encompassing support teams, software development, and executive leadership. Acts as a crucial link between end customers and the development department, driving continuous software improvements. Proficient in utilizing monitoring tools such as GLPI, JIRA, BITRIX24, and TRELLO. Demonstrates expertise in managing TEF systems, including SITEF, PAY&GO, and GETCARD, as well as VPN systems like GSURFNET. Holds substantial experience in the commercial sector with a focus on client prospecting and success across the Alagoas state. Skilled in project tracking and requirement gathering, and possesses a quick learning ability, thriving on challenges.

Currently engaged in further education, honing skills in software development with a focus on CSS, HTML, JavaScript, Python, Django, and PostgreSQL.