An expert in the control and management of indicators, specializing in the creation and approval of work procedures. Possesses a strong foundation in developing work methodologies grounded in ITIL principles, with a keen ability to analyze incidents and problems to devise effective solutions. Experienced in overseeing the performance of analysts' work and managing the delivery of IT services and products. Adept at preparing comprehensive daily, weekly, and monthly service reports, while consistently applying best practice methodologies. Demonstrates exceptional motivation and teamwork skills, with a focus on understanding the business to enhance service delivery and training in Technical Support services.
