Holder of a degree in IT Management and currently advancing education in Information Security at FATEC. Professional experience spans support and consulting roles, with a proficient command of ERP systems, including TOTVS Datasul, TASY Philips, and OTRS, guided by ITIL and ITSM practices. Exhibits strong adaptability in mastering new systems and work methodologies, underpinned by a commitment to continuous learning and professional development.