An IT Operations Coordinator with 16 years of experience in information technology, specializing in team management, service coordination, process improvement, and service desk operations across diverse industry sectors. Certified in Azure and Scrum, possessing strong capabilities in Cloud Services, Manufacturing Process Improvement, and Database Management.
Expertise encompasses the supervision of Field Support teams, the development of comprehensive management reports and dashboards, the administration of service catalogs, and the meticulous management of project schedules. Committed to enhancing operations performance and boosting customer satisfaction through the implementation of best practices and effective project management tools. Recognized for adaptability, exceptional communication, and robust interpersonal skills, combined with a deep passion for technology. Currently pursuing an MBA in Project Management at USP/Esalq to deepen expertise and further professional development.
