With 27 years of experience in IT, including 14 years in management and a decade of specialization in Totvs systems, this professional possesses extensive expertise. The background features significant international exposure, particularly within Latin America, and a profound understanding of business rules and ERP systems. They have a proven track record in mapping administrative processes and gathering requirements across diverse industries such as manufacturing, retail, finance, and telecommunications. Successful implementations of continuous improvement models further demonstrate their capability. Proficiency in various programming languages and database management, as well as adept handling of service contracts, highlights their technical acumen. Additionally, they focus on meticulous cost center control and administration.