Alessandra A.

Principal Engineer

Technical support engineer
12/1/2023 - Present

Successfully resolved a high volume of customer tickets related to diverse company products, demonstrating expertise in problem-solving and technical support. Developed strong proficiency in troubleshooting and diagnosing issues across multiple platforms, including Windows and macOS operating systems. Utilized tools such as Zendesk and JIRA for ticket management and issue tracking, ensuring timely and efficient resolution of customer queries. Worked extensively with SQL and database management to resolve data-related issues and optimize database performance. Gained experience in scripting languages such as Python and Bash to automate routine support tasks. Leveraged knowledge of network protocols and configurations to troubleshoot network-related problems. Ensured customer satisfaction through effective communication and providing comprehensive technical solutions. Maintained detailed documentation of resolved issues and solutions to facilitate knowledge sharing and team collaboration.

Agile Coach
8/1/2022 - 11/1/2023

Facilitated teams in reaching superior levels of performance and quality while ensuring accountability for their work output. Developed proficiency in Agile methodologies, including Scrum and Kanban, to streamline team processes. Utilized JIRA for project management and workflow optimization. Demonstrated strong skills in conflict resolution, team dynamics, and performance metrics analysis. Employed continuous integration and continuous delivery (CI/CD) tools such as Jenkins and GitLab to enhance development cycles. Integrated extensive use of feedback mechanisms and retrospective meetings to foster an environment of continuous improvement. Established clear communication channels and set realistic expectations to align team goals with organizational objectives.

Fullstack Developer
4/1/2021 - 7/1/2022

Successfully led the development of a comprehensive yard management application, demonstrating proficiency in JavaScript, Node.js, and React. Implemented backend functionalities using Express.js and integrated RESTful APIs for seamless data exchange. Utilized MongoDB for database management, ensuring data integrity and efficient retrieval processes. Employed Docker for containerization to facilitate consistent development environments. Applied Redux for state management within the application, enhancing the user interface’s responsiveness and performance. Leveraged Jenkins for continuous integration and deployment, ensuring robust and automated code delivery. Conducted extensive unit and integration testing using Jest and Enzyme, contributing to the application's reliability and maintainability. Emphasized collaborative code maintenance and version control using Git and GitHub, streamlining the development workflow and improving code quality.

Fullstack Developer
7/1/2019 - 3/1/2021

Developed expertise in content management for a tourist guide application and guest management platform utilizing HTML, CSS, and JavaScript. Gained significant experience in leveraging frameworks such as AngularJS and React for creating dynamic user interfaces. Demonstrated ability in backend development using Node.js and Express, coupled with database management skills in PostgreSQL and MongoDB. Ensured efficient collaborative code maintenance and version control with Git and GitHub. Optimized application performance and user experience through thorough testing with Jasmine and Mocha. Showcased proficiency in deploying applications using Docker and managing cloud services with AWS.

Systems Specialist
4/1/2017 - 6/1/2019

Led the development of a billing solution for a telecom Business Support System (BSS) project. Gained extensive experience in Java and Spring Framework for backend development. Utilized Oracle SQL for robust database management and transaction processing. Applied expertise in RESTful API design to integrate multiple system components efficiently. Leveraged knowledge of Kubernetes for container orchestration and Docker for containerization. Incorporated Agile methodologies, specifically Scrum, to ensure iterative progress and collaborative team dynamics. Conducted in-depth testing practices using JUnit and Mockito to maintain high code quality and reliability. Employed Jenkins for continuous integration and deployment, enhancing the overall software development lifecycle.

Computer Engineering at National Institute of Telecommunications
2009 - 2013

Telecommunications Technician at Technical School of Electronics Francisco Moreira da Costa
2004 - 2006

Computer Science and Technology at Federal University of Itajubá UNIFEI
2014 - 2016