Anderson D.
Full-stack Product Engineer

Skills

Sql

Postgresql

Mysql

Amazon Aws

Anderson is available for hire

Hire Anderson D.

All Howdy Candidates are vetted for skills and english proficiency.

Bio

Possessing over a decade of expertise in customer support with a focus on Linux server administration for telephony systems, particularly those based on CentOS and Debian with Asterisk as the telephony software. Demonstrates strong proficiency in English reading and outstanding comprehension of Spanish in both reading and listening. Areas of specialization encompass VoIP, networks, telecom, Asterisk, Linux, and MySQL.

Telecom Analyst
11/1/2021 - Present

Provided exceptional customer service by delivering technical support for both Windows and Linux operating systems. Specialized in analyzing hybrid telephony environments, including ISDN/R2 and SIP, while conducting detailed flow analysis in Asterisk.
Technical Support Analyst
3/2/2020 - 11/1/2021

Developed proficiency in providing customer service in both Portuguese and Spanish, specializing in technical support for Windows and Linux operating systems. Gained extensive experience analyzing hybrid telephony environments, including ISDN/R2 and SIP. Demonstrated expertise in conducting flow analysis within Asterisk, ensuring optimal system performance and troubleshooting efficiency.
Co-founder
2/2/2020 - Present

Spearheaded a project aimed at transforming business management for micro and small enterprises. Achieved greater efficiency by recognizing customer consumption profiles and conducting performance analysis. Enhanced sales approach strategies and provided the capability for rapidly creating marketplaces tailored to specific business needs.
Technical Support Analyst
5/2/2017 - 2/2/2020

Provided exemplary customer service and technical support for both Windows and Linux operating systems. Analyzed hybrid telephony environments, specifically ISDN/R2 and SIP, to ensure seamless operations. Conducted detailed flow analysis in Asterisk, identifying and resolving complex issues within telephony systems.
Founding Partner
9/2/2014 - 7/2/2017

Specialized in sales, implementation, and technical support for hybrid telephony environments utilizing open-source IPBX software. Developed expertise in configuring, deploying, and managing IPBX systems to meet diverse client requirements. Demonstrated proficiency in troubleshooting and resolving technical issues effectively, ensuring seamless integration with existing telephony infrastructure. Acquired skills in customer relationship management and technical support, catering to both pre- and post-implementation stages. Utilized a range of telecommunication tools and frameworks to optimize system performance and enhance user experience.
Level 2 Support
5/2/2013 - 5/2/2015

Provided technical support for Linux server infrastructure and VoIP telephony systems. Acquired in-depth knowledge of Linux operating systems and various VoIP technologies. Demonstrated strong troubleshooting skills to resolve server and telephony issues efficiently. Improved server performance and reliability through routine maintenance and updates. Integrated and configured VoIP systems to meet customer specifications. Utilized monitoring tools and scripts to automate tasks and enhance system uptime. Enhanced customer satisfaction by effectively addressing and resolving technical concerns.
IT Intern
6/2/2012 - 3/2/2013

Gained expertise in training new users on specialized scanning software, ensuring comprehensive understanding and effective utilization. Managed general configuration of the software, optimizing settings to meet diverse client needs. Demonstrated software capabilities to prospective users, highlighting unique selling points and technical advantages. Developed problem-solving skills by addressing and resolving incidents within the IT infrastructure, ensuring minimal downtime and optimal performance.
Mid-Level Technical Support Analyst
8/2/2010 - 3/2/2012

Provided comprehensive technical support for a diverse line of products, mastering adjustments, programming, operations, repairs, software, installations, and user inquiries. Developed substantial expertise in troubleshooting and resolving technical issues, ensuring a high level of customer satisfaction. Utilized deep knowledge of product specifications and operational nuances to assist consumers effectively. Enhanced technical problem-solving skills while maintaining detailed and clear communication to facilitate optimal user experience.