André L.

DevOps Engineer

Platform Engineer
5/1/2023 - Present

Developed proficiency in using ArgoCD for continuous delivery and GitOps workflows. Gained extensive experience with Cloudflare for DNS and security management. Utilized Google Cloud Platform (GCP) for scalable infrastructure and cloud-based solutions. Demonstrated expertise in SQL for database management and querying, and in creating and consuming REST APIs for integrations. Engineered CI/CD pipelines to enhance deployment efficiency and reliability.

Effectively managed and optimized MongoDB databases. Employed Helm charts for Kubernetes deployments, enhancing application manageability and scalability. Leveraged Prometheus for monitoring and alerting, combined with Grafana for comprehensive performance visualization. Championed Infrastructure as Code (IaC) principles using Terraform, ensuring consistent and repeatable deployment environments.

Architected and maintained microservices-based architectures within Kubernetes clusters, utilizing Docker for containerization. Exhibited strong DevOps practices, integrating tools and processes aimed at continuous improvement and efficiency. Maintained version control and collaborative development practices using GitHub. Ensured seamless integration and delivery pipelines, contributing to the stability and scalability of enterprise-level applications.

Site Reliability Engineering
3/1/2022 - 5/1/2023

Developed proficiency in Python and SQL, leveraging these skills for REST API development and data management. Expertly utilized Vault for secrets management and pipelines for continuous integration and delivery. Demonstrated strong capabilities in MongoDB management and used Git for version control on Windows Server systems. Displayed advanced understanding of Helm charts and Prometheus for monitoring and deployment, while applying Infrastructure as Code (IaC) principles. Data visualization and system monitoring were achieved using Grafana and Kibana. Specialized in creating and managing microservices within a DevOps framework, optimizing CI/CD processes with tools such as Jenkins and Spinnaker. Employed Amazon Web Services and GitHub for cloud computing and repository management. Mastered Terraform for infrastructure provisioning and Docker for containerization, with extensive experience in Kubernetes orchestration. Advanced Linux system administration was practiced alongside Windows system management, integrating strategic planning and ITIL methodologies. Developed technical documentation in English to support these initiatives.

IT Analyst Pleno
1/1/2021 - Present

Developed proficiency in AWS, leveraging services such as EC2, S3, RDS, Lambda, and CloudFormation to build and manage scalable infrastructure. Demonstrated expertise in IAM for robust security management and VPC for network configuration. Utilized CloudWatch for monitoring and logging, ensuring optimal performance and quick resolution of issues. Applied Route 53 for DNS management and utilized API Gateway for creating and managing APIs. Developed a solid understanding of CI/CD pipelines using AWS CodePipeline, CodeBuild, and CodeDeploy, leading to efficient deployment processes. Achieved cost optimization through the use of AWS Cost Explorer and Trusted Advisor. Enhanced operational efficiency by implementing serverless solutions, containerization with ECS and EKS, and automated backups and disaster recovery plans.

IT Infrastructure Analyst
1/1/2019 - 12/1/2021

Supported local network infrastructure in an on-premises environment, managing servers, VMs, routers, switches, and technology assets to ensure optimal equipment functionality. Monitored environments using Zabbix, Grafana, and Prometheus. Managed and administered platforms such as Google Workspace, VMWare, FortiGate Firewall, Windows Server, Jira, Bitbucket, Asana, Jive VoIP Telephony, Oracle NetSuite ERP, Kaspersky Endpoint Security, Linux, macOS, VPN Endpoint, Office 365, OCS Inventory, Slack, Zendesk, and MoviDesk. Oversaw mobile telephony and managed VoIP telephony, including the computer park and IT inventory.

Handled the integration and disconnection of employees, focusing on the IT infrastructure architecture, and set up new equipment running Windows 10, Linux Ubuntu, and macOS for new hires, coordinating with the facilities team. Managed the procurement of computer supplies and monitored suppliers and partners for outsourced infrastructure services. Provided face-to-face and remote support to internal clients, analyzing and troubleshooting complex incidents across multiple technologies to identify root causes.

Prepared reports and documentation on internal procedures and system usage, following up on tickets and their SLA within the MoviDesk call queue. Developed and enhanced repository documentation for the knowledge base, proposing and executing improvements to the infrastructure environment with new processes.

IT Infrastructure Analyst
1/1/2019 - 12/1/2019

Gained significant legal expertise through partnership with a prominent tech service provider on an important project for a major client. This temporary engagement facilitated the development of comprehensive knowledge in contract law, compliance, and regulatory standards specific to the telecom industry. Enhanced skills in drafting, reviewing, and negotiating a variety of legal documents. Demonstrated the ability to provide legal advice and support to ensure adherence to corporate policies and legal requirements, contributing to the successful completion of the project.

IT Infrastructure Analyst
1/1/2019 - 12/1/2019

Served as a legal consultant in collaboration with a prominent service provider for a key client, delivering on a temporary project. Developed expertise in contract law, regulatory compliance, and corporate governance. Utilized advanced legal research tools and document management systems to deliver precise and timely legal advice. Demonstrated proficiency in drafting and negotiating complex agreements, as well as in providing strategic legal counsel to support business operations.

IT Infrastructure Analyst
1/1/2018 - 12/1/2018

Collaborated with partners Hexa IT and TIVIT to provide legal services for Itaú Unibanco in a temporary project. Developed a proficiency in handling corporate legal matters within the technology services industry. Enhanced skills in contract review, compliance, and regulatory affairs. Demonstrated expertise in legal documentation, risk assessment, and mitigation strategies specifically for the IT and financial sectors. Utilized legal research tools and frameworks, streamlined legal workflows, and ensured adherence to corporate policies and legal standards. Ensured seamless communication and project alignment between legal teams and technical partners to support the bank's operational and strategic objectives.

Information Technology Analyst
1/1/2018 - 12/1/2018

Designed, planned, installed, configured, managed, monitored, and evaluated the performance of Windows Server Storage 2016 servers, FireWall FortiGate, and BUFFALO TeraStation NAS within the network infrastructure. Provided comprehensive support for the telephone system, routers, switches, patch panels, and rack structures. Maintained meticulous control and monitoring of all company I.P. addresses. Ensured routine backup operations and implemented data protection measures to safeguard company information. Delivered technical support and troubleshooting for users, e-mail servers, and other enterprise systems.

IT Infrastructure Analyst
1/1/2015 - 12/1/2018

Specialized in designing and maintaining robust computer networks, ensuring the security of the network's data and services through the creation and enforcement of security policies, and preventing both physical and logical intrusions. Defined and maintained access control to network resources, and installed, configured, and updated a range of antivirus and anti-spyware programs. Developed and managed backup routines to safeguard data integrity.

Executed installations and maintenance of various operating systems, as well as digital communication systems such as email, web servers, FTP, and VPNs. Defined bandwidth access controls for web usage and established content control policies. Managed the configuration of email accounts and linked WAN affiliates through VPNs or other resources to ensure seamless digital communication systems, including VOIP and video conferencing.

Installed and maintained enterprise resource planning (ERP) systems and database management systems (DBMS). Provided comprehensive support to users within the company or organization. Utilized tools like Active Directory for access management, IDS/IPS systems for intrusion detection and prevention, and led efforts in network performance tuning and monitoring using tools such as Wireshark and Nagios. Employed virtualization technologies like VMware and Hyper-V for optimized resource utilization.

Information Technology Infrastructure Analyst
1/1/2014 - 12/1/2015

Managed solutions, problem resolution, and change management, analyzing service calls to identify and implement problem solutions. Installed and serviced the company's operating systems, ensuring seamless and efficient performance. Developed proficiency in diagnosing technical issues and enhancing system functionalities through rigorous testing and troubleshooting.

IT Infrastructure Analyst
1/1/2014 - 12/1/2014

Developed extensive knowledge in Windows operating systems including Windows 8, 7, XP, Vista, and Seven, with a foundational understanding of Linux and network settings. Gained experience in installing and configuring both enterprise and non-enterprise applications, along with computer hardware maintenance and configuration for desktops, laptops, servers, printers, and data collectors. Provided comprehensive hardware and software support, managed and processed backup routines on Windows servers, installed and configured access points, and refreshed desktops, laptops, and servers. Acquired infrastructure knowledge related to networks, routers, switches, hubs, cabling, and IP telephony. Skilled in managing network communication protocols, Active Directory, and VPN accesses. Demonstrated proficiency in handling customer dissatisfaction and adhering to SLAs (Service Level Agreements) to ensure timely and high-quality service, both locally and remotely.

IT Infrastructure Analyst
1/1/2012 - 12/1/2013

Led the creation of a comprehensive physical and logical network infrastructure from inception after successful participation in a competitive bidding process. Managed the implementation of the entire network for a company, which led to securing a permanent role overseeing network operations for two offices. Directed the administration of physical and logical network servers, ensuring optimal performance and security. Analyzed and resolved complex IT issues related to computer science, facilitating smooth operations company-wide. Delivered technical support to employees, addressing technical inquiries and system issues. Conducted preventative and corrective maintenance for operating systems and the ERP system, contributing to increased efficiency and system reliability. Developed expertise in network design, server management, and technical support operations.

Company Owner - IT Infrastructure Analyst
1/1/2009 - 12/1/2014

Developed expertise in maintaining and providing technical support for notebooks, computers, and servers, ensuring optimal performance through preventive and corrective maintenance. Acquired substantial experience in the design and implementation of both wired and wireless networks, including Wireless 802.11x. Proficient in the deployment and administration of logical networks on Windows Server editions 2008, 2012, and 2016, as well as Linux-based systems. Demonstrated capability in designing, installing, and managing TCP/IP networks, including intranet and internet services, and configuring routers and switches. Delivered dynamic corporate HELPDESK support, addressing hardware and software issues, with maintenance contracts and on-demand services. Provided comprehensive network support addressing software-related problems and UTP cabling. Developed and implemented IT projects, specializing in the deployment of structured cabling and complex network infrastructure.

Technical Support IT
1/1/2008 - 12/1/2009

Gained expertise in the installation, corrective maintenance, and preventive maintenance of computer systems and ERP solutions. Developed strong technical support capabilities, providing assistance to company personnel. Utilized a variety of tools and frameworks to ensure the efficient operation of systems and equipment. Enhanced skills in troubleshooting, system diagnostics, and technical issue resolution.

Technical Support Assistant
1/1/2006 - 12/1/2007

Gained hands-on experience in the installation of systems and equipment essential for internet connectivity. Provided technical support for end-users, addressing computer-related issues and ensuring optimal performance for an internet service provider. Enhanced problem-solving skills through direct, face-to-face interactions with users, diagnosing and resolving technical issues efficiently.

Scholarship “Sisu” at Federal Institute of Education, Science and Technology of São Paulo - IFSP
2014 - 2017

Eldorado School at Eldorado State School
2004 - 2007

Family School Program Scholarship. at Paulista University
2017 - 2019

Hardware and Software at Microlins
2007 - 2008

Postgraduate Degree - Ethical Hacking and Cyber Security at Center for Innovation VincIT - UNICIV
2020 - 2021

Privacy and General Data Protection Law - Module I - Basic at Sensedia
12/1/2019

Docker Fundamental at Udemy
12/1/2020

AWS in Practice at Estabilis
12/1/2020

How to Say No at LinkedIn
12/1/2020

Cloud Experience at Cloud Treinamentos
12/1/2020

CertiProf Continuous Learner at CertiProf
12/1/2019

210W-10 Mapping IT Defense-In-Depth Security Solutions to ICS - Part I at Cybersecurity and Infrastructure Security Agency (CISA)
12/1/2019

210W-11 Mapping IT Defense-In-Depth Security Solutions to ICS - Part II at Cybersecurity and Infrastructure Security Agency
12/1/2019

Certified Network Security Specialist (CNSS) at ICSI (International CyberSecurity Institute), UK
12/1/2019

Ethical Hacking Command and Control (EHC2) at GoHacking
12/1/2019

210W-05 ICS Cybersecurity Risk at Cybersecurity and Infrastructure Security Agency
12/1/2019

Practical View of an Information Security Professional at TIexames
12/1/2019

Data Privacy Consultants Initial Training Course at TIexames
12/1/2019

Ethical Hacking Summit at Centro de Inovação VincIT - UNICIV
12/1/2019

Cyber Crimes: The Main Risks and Prevention Techniques. at Policia Civil de Minas Gerais
12/1/2019

Migrating To AWS: A High Level Introduction at Amazon Web Services (AWS)
12/1/2019

Authentication and Authorization with AWS Identity and Access Management at Amazon Web Services (AWS)
12/1/2019

AWS Training - Developer Essentials AWS Cloud Practitioner Essentials (Second Edition) - AWS Security at Amazon Web Services (AWS)
12/1/2019

Cyber Security Foundation Professional Certificate at CertiProf
12/1/2019

Cross-Cutting Competency - Information and Communication Technology at Senai São Paulo
12/1/2019

Privacy and General Data Protection Law - Module II - Advanced at Sensedia
12/1/2019

Firewall PfSense at Learncafe - Cursos online
12/1/2018

Building an Artificial Intelligence Strategy at Hi Academy
12/1/2018

AWS Cloud Practitioner Essentials: Course Introduction at Amazon Web Services (AWS)
12/1/2018

Strategic IT Management ITIL at Fundação Bradesco
12/1/2016

Windows Server 2016 at Learncafe - Cursos online
12/1/2016

Hardware, Software, LAN and Wifi Network at Microlins Belem
12/1/2007

Computer Technician at Microlins Belem
12/1/2005

Windows Server 2003 at Fundação Bradesco
12/1/2003