Bruno D.Scrum Master
Skills
Professional with over 17 years of international experience in the Information Technology sector, specializing in the aviation, banking, and automotive industries. Demonstrates expertise in managing IT projects across varying levels of complexity. This includes conducting detailed analysis and requirements gathering with stakeholders to develop new solutions, as well as overseeing schedules to ensure project processes are executed in accordance with the agreed scope and delivered with quality to the end customer.
Operations Support System Specialist
12/1/2020 - 9/1/2021
Analyzed critical incidents and provided technical support for mainframe systems related to finance, HR, and payroll across EMEA accounts. Monitored and resolved issues, offering support to users at various levels of complexity. Conducted process analysis, failure analysis, and developed corrective actions to improve operational flows continuously. Prepared management reports and presented results to facilitate informed decision-making.Executive Director
1/1/2012 - 12/1/2020
Managed business operations and performed detailed analysis for a range of events, including small, medium, and large-scale occasions. Developed strong organizational and analytical skills to ensure smooth execution and successful outcomes for each event. Gained experience in strategic planning and event management, resulting in consistently high levels of attendee satisfaction.Scrum Master/Value Stream Manager
2/1/2023 - 6/1/2023
Managed project and resource allocation for the Pricing and Customer Intelligence Management sector. Developed expertise in JIRA for task tracking and project management, and Excel for detailed data analysis and reporting. Utilized Azure for cloud services and DevOps for continuous integration and deployment processes. Leveraged the Scaled Agile Framework (SAFe) to streamline project workflows and enhance collaboration.Scrum Master Senior
9/1/2022 - 11/1/2022
Coordinated technology processes across all stages, particularly focusing on Raster/JOR software, catering to national and multinational clients of varying sizes. Utilized tools and technologies such as Notion, Kanban, JIRA, Excel, SAP, SAP FI, SAP PP, and SAP CO while adhering to SAFe methodologies. Major projects included managing the implementation of project management systems for clients, conducting surveys, designing and preparing commercial and project proposals, and overseeing the implementation and management of a new factory project for a client using ERP SAP, SAP FI, SAP PP, and SAP CO.Project Coordinator
5/1/2022 - 7/1/2022
Coordinated technology processes throughout all stages, specifically linked to Protheus software. Managed people, training, and development of high-performance teams, effectively monitoring and directing activities.Mainframe Batch Operations Specialist
9/1/2021 - 12/1/2021
Responsible for the analysis of critical incidents, monitoring, and resolution of problems, providing technical support at various levels of complexity relevant to mainframe systems for finance, HR, and payroll. Conducted extensive analysis and mapping of processes, failure analysis, and development of corrective actions to contribute to the continuous improvement of operational flows. Developed proficiency in troubleshooting and maintaining mainframe systems, ensuring seamless operations for key accounts.Senior Project Manager
1/1/2012 - 6/1/2012
Spearheaded team management activities, focusing on training and development of a high-performance unit. Directed and monitored team activities to achieve project objectives and necessary deliverables. Managed the Leap Frog project, actively participating in global meetings with international teams from Argentina, Uruguay, India, Italy, England, France, and the United States, to develop an integrated worldwide software for colorimetry. Engaged in requirements gathering with stakeholders to inform the development of innovative solutions.Senior Project Manager
3/1/2011 - 12/1/2011
Acted as the project manager for the AIMBR project, focusing on digitalizing the aeronautical information system of Brazil. Conducted comprehensive analysis, mapping, and process design, alongside risk management, to ensure accuracy and reliability in project operations. Utilized tools such as Excel and Project to streamline internal and external communication processes and optimize resource management, specifically benefiting the Brazilian Air Force.Project Manager
7/1/2008 - 3/1/2011
Managed technology projects of varying sizes, monitoring schedules at all stages using Project and Excel. Achievements include overseeing the Oracle R11 to R12 version upgrade and facilitating the inclusion in the global Star Alliance program. Successfully coordinated the transition of the reservation system to Amadeus, expanding activity and impact within the sector.Project Manager Jr
9/1/2007 - 3/1/2009
Managed voice and data projects, collaborating with telecom carriers and vendors to ensure adherence to project due dates and proper routing of requests. Supported metrics evaluation and documentation auditing, facilitated planning meetings, and actively participated in implementation processes. Developed proficiency in project management, vendor coordination, and compliance auditing within the telecommunications sector.Junior Project Analyst
6/1/2006 - 7/1/2008
Oversaw and monitored various IT projects, managing their scope, costs, and deadlines while handling contracts at all stages. Demonstrated expertise in the use of Project and Excel tools for effective project management. Achieved significant cost reduction in telephony areas for a major financial institution and successfully automated batch processes for a global automotive manufacturer.Monitor Junior II
3/1/2005 - 6/1/2006
Developed expertise in opening, monitoring, scheduling, and supporting systems across multiple platforms including MVS, VM, AS400, Unix, Linux, RISC, CISC, Windows, and Networking systems. Conducted detailed analysis of critical incidents and provided technical support to users at various levels of complexity. Utilized a suite of tools and technologies such as Microsoft 365, MS Project, ServiceNOW, Jira, and Kanban. Employed Agile Project Methods, Scrum, PMBOK, and PMO standards to maintain efficient workflow and project management.
Business Administration at University of Saint Francis
2001 - 2005Hospitality Management at University of Saint Francis
2001 - 2003MBA in Project Management at University of Texas - Dallas
2008 - 2008
Creating Positive Conversations with Challenging Customers at LinkedIn
3/1/2022Advancing Accessibility at IBM
7/1/2021People Analytics - Essentials at IBM
5/1/2021
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