Calebe V.

Full-stack Product Engineer

Systems Analyst
9/1/2023 - 10/1/2023

Developed expertise in providing user support for the MV hospital management system, handling server configuration, and managing Active Directory. Successfully resolved technical issues and ensured smooth operation of the hospital management system, leading to enhanced user experience and operational efficiency. Proficient in configuring servers to meet specific requirements and maintaining the integrity and security of the hospital's IT infrastructure. Demonstrated ability to manage user accounts, permissions, and resources through Active Directory, contributing to a well-organized and secure network environment.

Implementation Analyst
1/1/2023 - 3/1/2023

Developed expertise in deployments, training, and consulting, with a strong focus on ensuring system adherence to client requirements and effectively managing client relationships. Provided comprehensive support to resolve client inquiries and facilitate potential system improvements or customizations. Leveraged technical skills in Cloud Linux, NodeJS, JavaScript, and REST API to maintain system efficiency and functionality. Accumulated valuable skills in client consulting, training, technical support, and system development, ensuring optimal system performance and client satisfaction.

Junior Systems Analyst
5/1/2022 - 8/1/2022

Developed and maintained the Sankhya system, focusing on creating BI reports and conducting thorough system analysis to ensure optimal performance. Managed databases with expertise, including the creation and management of triggers, procedures, views, queries, data insertions, and updates. Demonstrated proficiency in maintaining and updating codebases in JavaScript and PHP within a collaborative team environment. Participated in internal training sessions, solidifying knowledge in Spring Boot, Docker (containers), Tray Ecommerce, and Restful API. Gained comprehensive skills in BI, systems analysis, database management, and the latest technologies, contributing to the efficiency and effectiveness of the Sankhya system.

Systems Assistant
5/1/2021 - 2/1/2022

Participated in a Datawarehouse project where proficiency was developed in MSQL and SAP for database creation and management, ensuring robust data storage and management practices. Focused on collecting, organizing, and storing data from diverse sources to facilitate analysis and reporting. Ensured data quality and consistency through rigorous analysis and validation processes. Contributed to the development and delivery of internal training for employees, collaborating with the training team to create comprehensive training materials and conducting sessions to enhance system user proficiency. Gained extensive experience in data warehouse management, database technologies, and employee training development.

N1 Support / Internship
4/1/2020 - 2/1/2021

Developed technical expertise in providing user support, including Helpdesk services, management of Active Directory, and the GLPI system. Gained proficiency in remote access tools for troubleshooting and performing preventive and corrective maintenance on machines. Demonstrated skills in managing SLAs and ITIL best practices while maintaining advanced capabilities in the Microsoft Office Package. Ensured efficient problem resolution via phone, email, or in-person interactions and created and maintained user accounts and groups in Active Directory. Managed asset and incident tracking through the GLPI system and maintained consistent and effective customer service for internal and external stakeholders. This role involved extensive technical support service management, hardware and software maintenance, and direct customer service interactions.

Technical Support / Internship
7/1/2017 - 7/1/2019

Developed technical expertise while providing support at a municipal government office. Handled Helpdesk services with efficiency, diagnosing and resolving user issues via phone, email, and in-person interactions to ensure minimal downtime. Gained proficiency in configuring both software and hardware on institutional systems, ensuring operational integrity. Demonstrated skills in setting up and maintaining local area networks, performing preventive maintenance, and identifying network issues for timely resolution. Developed expertise in using remote access tools to troubleshoot problems, implementing secure remote connections using firewalls and security protocols. This role enabled the development of solid knowledge in network administration, operating systems, and effective troubleshooting techniques for hardware and software issues.

Information Systems at Una University Center Contagem
2018 - 2021

Complete Java Object-Oriented Programming + Projects at Dev Superior
4/1/2023

Complete CRUD with Spring Boot REST API at Projeto java web
2/1/2023

English at Kultivi
1/1/2023

Complete Modern Web Course with JavaScript 2022 at Cod3r
12/1/2021