Carlos J.Product Owner
Skills
An Information Technology professional with nearly two decades of comprehensive experience and over eight years dedicated to the role of Product Owner. Demonstrates extensive expertise in technological product development, managing all phases from discovery through delivery. Has engaged in agile projects, fulfilling roles as both Product Owner and Scrum Master, and contributed to a variety of projects focusing on sales management, production, digital document management, system integrations, fiscal document importation, as well as productivity and billing dashboards. All projects adhered to agile methodologies, serving a diverse range of clients. Additionally, has substantial experience in conducting surveys, performing analyses, developing and implementing solutions, providing consultations, and delivering training in ERP systems and People Management systems. Utilizes databases including MS SQL Server, ORACLE, Firebird, PostgreSQL, and MySQL to develop applications within Delphi, Maker, and Lazarus environments.
Product Owner
3/1/2021 - Present
Developed expertise as a Product Owner in projects focused on evolving and maintaining systems for commercial, supply, and finance areas. Leveraged methodologies such as the double diamond framework, utilizing tools like Stakeholder Map, CSD Matrix, Surveys, AS IS Journey, and Personas to identify the MVP. Applied lean inceptions techniques including Product Vision, ENFN, Features, and Sequencer, and used prioritization methods such as MoSCoW, User Story Mapping, and PBB to manage backlogs effectively.
Worked with a team of six to develop customized systems and processes within ERP and People Management environments. Facilitated agile ceremonies like Planning, Daily, Review, Refinement, and Retrospective, and tracked key performance metrics including Lead Time, Throughput, WIP, and burndown charts. Conducted consultancy services, performed system surveys, and developed and implemented routines in ERPs and People Management systems. Excelled in creating and maintaining queries for data extraction from MS SQL Server and Oracle databases. Provided technical training for system users and contributed to project management and IT supplier management.
Notable achievements include the reduction of costs related to use licenses, decreased time required for order generation and billing processes, centralized visibility of strategic information to expedite decision-making, enhanced control and predictability of contract-defined deliveries, and improved speed and traceability in product/service acquisition processes.Systems Analyst
5/1/2020 - 3/1/2021
Executed the composition of an internal team responsible for addressing technical support demands, gathering, analyzing, and implementing customizations in ERP systems (SAPIENS) and People Management systems (VETORH) from Senior Sistemas. Organized and prioritized backlogs, created and maintained tables, views, and jobs in the MS SQL Server database to support custom reports, screens, and rules (LSP) using Senior Sistemas' customization tools. Defined technical improvements in systems and IT infrastructure.
Served as a Data Protection Officer (DPO) by defining the deployment calendar, managing the data mapping process, creating information security policies, and assessing and acquiring systems for monitoring user activities and protecting data traffic on the network.
Managed IT suppliers by analyzing Service Level Agreements (SLAs), evaluating contract value versus productivity, ensuring deliveries met established deadlines, and reviewing technical reports.Business Consultant (Self-Employed)
10/1/2019 - 4/1/2020
Provided technical support in the commercialization of the ERP Radar Empresarial system, effectively assembling and managing system implementation schedules. Conducted technical meetings with clients to ensure seamless integration and successful project delivery. Facilitated the handover of projects to the technical support team for ongoing maintenance and support.Analyst Developer / Systems Auditor
2/1/2017 - 10/1/2019
Developed proficiency in gathering requirements, performing analysis, development, and deployment of customized solutions for the HR department within the People Management system (VETORH) by Senior Sistemas. Utilized ORACLE database extensively to create tables, fields, views, and triggers, enhancing system functionality. Executed system integrations between the VETORH and MOODLE platforms for efficient employee training management. Provided technical support and training, addressing user-generated support tickets effectively.
Achieved significant cost savings by developing a customized routine for managing transportation vouchers, resulting in a 150 thousand reais saving in the first year, and received formal recognition during the company's annual event. Advanced to the role of Systems Auditor, where responsibilities included auditing data stored in the ORACLE database across all company systems, evaluating user permission policies, and analyzing information generated by information security systems. Created detailed reports with technical opinions and recommendations for improvements, adhering to ITIL and COBIT best practices.
Contributed as a Knowledge Multiplier, a program designed to facilitate employee development through knowledge sharing. Delivered comprehensive training sessions on teamwork, self-leadership, time management, and Leader Coach, fostering employee growth and development.Product Owner / Scrum Master
9/1/2009 - 2/1/2017
Led a team of 6 as a Scrum Master, implementing the Scrum framework and conducting agile ceremonies such as planning, daily meetings, reviews, refinement, and retrospectives to ensure timely software development that met client needs in the commerce and industry sectors. Served as the Product Owner on projects focused on enhancing user interfaces, improving usability, and reducing company costs within Commercial, Supply, and Finance domains. Utilized techniques to understand customer journeys, align product development, and prioritize backlog demands.
Played a crucial role in developing and evolving a sales management system that streamlined sales activities and provided detailed information to support decision-making, as well as a purchasing management system that reduced purchase analysis time by presenting optimal purchasing options. These systems helped clients reduce ERP usage license costs while improving agility and practicality in sales and purchasing processes, seamlessly integrating with the SAPIENS ERP from Senior Systems.
Participated in surveys, analyses, data modeling, development, training, deployment, and integration of customized systems using DELPHI 2010, MAKER, LÁZARUS (for collectors), and .NET (C#) for support systems. Provided technical support during sales by demonstrating the features and quality of the software developed, ensuring client satisfaction and successful implementation.Implementation / Development Consultant
8/1/2006 - 9/1/2009
Developed proficiency in ERP systems (SAPIENS) and People Management (VETORH) through surveys, analysis, customization, and implementation. Enhanced productivity by developing optimized user reports, screens, and rules. Created and managed databases, tables, fields, views, and triggers in ORACLE and MS SQL Server to support system execution. Conducted in-person and EAD format user training sessions. Actively participated in system implementation, customizing screens and reports, and facilitating database integrations between Senior systems and legacy systems.Programmer Analyst
7/1/2004 - 8/1/2006
Developed technical expertise in user support, encompassing the surveying, analysis, development, and implementation of control routines within a proprietary business management system. Achieved proficiency in Delphi for application development and MS SQL Server for database management. Conducted comprehensive training sessions to ensure effective use and adoption of the system among users.
Information Systems at Vila Velha College
2002 - 2005Leadership and Coaching at Estácio de Sá University
2018 - 2020
Product Owner - Scrum - Intensive at TIexames
3/1/2022Bootcamp Product Owner at IGTI
2/1/2022Metrics for Organizational Agility at Software Zen
1/1/2022Lean Inception at Caroli.org
1/1/2022Agile Software Engineer Bootcamp at IGTI
1/1/2022Lean Six Sigma White Belt Certification at FM2S Educação e Consultoria
12/1/2021
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