Caroline D.Product Manager
Skills
An accomplished professional with expertise in leadership, project management, product management, and process management. Known for a results-oriented approach and a steadfast commitment to achieving objectives. Esteemed for reliability and efficiency in collaborative environments, with a proven track record of working both on-site and remotely. Prioritizes effective communication, teamwork, and proactive problem-solving alongside development teams. Emphasizes the importance of professional camaraderie to attain collective goals.
Product Manager
8/1/2022 - 2/1/2023
Developed proficiency in project planning, organization, and monitoring across all stages of execution. Demonstrated expertise in leading meetings and various project ceremonies. Monitored sprint progress, managing definitions, prioritization, and distribution of activities among team members. Tracked and managed project costs, and prepared and presented comprehensive project performance reports. Produced necessary documentation and formalizations for release closures. Led final review meetings and documented lessons learned and identified areas for future improvement.SCRUM MASTER
8/1/2022 - 7/1/2022
Led development teams in self-organization, ensuring all user stories and tasks were properly documented in the company's official tool and prioritized with the assistance of the product owner. Maintained organization of Projects, Teams, and Boards for sprint cadences, and reported team progress using indicators such as Burndown charts and cumulative flow diagrams. Designed, implemented, and monitored progress and performance, facilitating continuous improvements for the teams.Project Manager
6/1/2021 - 6/1/2022
Coordinated internal project meetings, including kickoffs and follow-ups, to ensure a transparent and effective process. Mapped project needs, determined appropriate methodologies, set deadlines, and identified necessary teams, tools, and documentation. Monitored and controlled project execution through Planning, Analysis, Design, Construction, Testing, and Approval stages. Managed cross-functional tasks of transformation projects with a focus on management indicators, progress reporting, and problem-solving.Service Delivery Manager
2/1/2019 - 6/1/2021
Structured the customer service area, planning and monitoring activities focused on quality, SLA deadlines, and meeting established goals using the agile SCRUM methodology. Created flows and new processes for level 1 and level 2 service. Managed the team, including development and hiring, and continuously improved existing processes. Oversaw product troubleshooting in collaboration with the team. Conducted onboarding for new employees and participated in cutover meetings with clients. Actively engaged in kickoff meetings and project delivery.Customer Success Analyst
1/1/2019 - 2/1/2019
Successfully structured and streamlined the project area, focusing on enhancing the quality of the customer experience throughout their journey. Planned and monitored project activities, creating efficient flows and new processes for continual improvement within the company. Managed onboarding and ongoing customer relationships, devising and overseeing customer engagement activities to boost interaction. Encouraged and tracked the upsell and cross-sell of accounts, closely monitored key performance indicators (KPIs) such as adoption rates, health scores, and Net Promoter Scores (NPS), ensuring a high level of customer satisfaction. Collaborated with the support team to monitor ticket resolutions and produced and presented comprehensive management reports to stakeholders.Product Owner
11/1/2017 - 9/1/2018
Led the management and support of numerous development projects, ensuring timely and efficient project completion. Proficient in backlog and sprint management to optimize workflow and productivity. Conducted successful implementation and deployment of Scrum methodologies within the development team, which significantly enhanced organization and execution of tasks.
Business School at Pontifical Catholic University of Paraná
2010 - 2014Strategic Project Management and Agile Methodologies at Descomplica Digital College
2022 - 2023Analysis and Development of Programs at Descomplica Digital College
2022 - 2023
Emotional intelligence at Escola Conquer
5/1/2020Emotional intelligence at Criares
7/1/2019Scrum Fundamentals Certified at SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
5/1/2019AOT Scrum at Agile of Things
1/1/2018
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