Caroline S.
Product Manager

Skills

Jira

Caroline is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

A professional with a keen interest in technology, people, and art, demonstrating a career marked by effective intercommunication. Notable achievements include substantial advancements in customer experience, product creation, and management. Demonstrates a profound understanding of user needs and consistently implements interventions that address these requirements with precision. This blend of creativity and engagement has been instrumental in driving significant professional success.

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6/1/2021 - Present

Gained expertise in product discovery and delivery processes, which involved conducting thorough data analysis to drive informed decision-making. Demonstrated strong team management and leadership skills while collaborating on strategic plans aimed at achieving organizational goals. Specialized in product creation and development, focusing on continuous improvements in UX/UI platform design. Managed projects with a pronounced focus on product and customer success, ensuring timely and effective delivery. Conducted ongoing market monitoring and competitive analysis to keep the organization ahead of industry trends.
Customer Success Analyst
9/1/2020 - 6/1/2021

Demonstrated expertise in analyzing and following up on customer experience and success metrics. Engaged in activities centered around user growth and onboarding, ensuring continuous follow-up with users to monitor satisfaction and address concerns. Managed and executed email marketing campaigns while effectively handling various social networks to enhance customer engagement. Developed and maintained a range of content, including articles, videos, and social media posts, for the help center and online platforms. Acted as a critical communication bridge between Customer Success and Product teams, ensuring alignment and seamless collaboration.
Customer Success Analyst
2/1/2020 - 4/1/2020

Specialized in providing clarification and direction on loan hiring via chat and social networks. Conducted detailed analysis and comparison of loan offers with a strong focus on customer needs, ensuring informed financial decision-making. Assisted clients to guide and facilitate smart financial choices. Developed and presented comprehensive reports to enhance decision-making processes. Demonstrated technical proficiency in tools and systems essential for loan analysis and customer communication.
Customer Relationship
4/1/2017 - 10/1/2019

Developed expertise in analyzing and monitoring customer experience and success metrics. Prepared and presented comprehensive reports, effectively facilitated customer activation, and evaluated performance indicators and customer outcomes. Provided clarification on operational functionalities of applications and assisted in the purchasing and order delivery processes. Additionally, gained experience in monitoring the development and implementation of push notifications.
Customer Support Assistant
4/1/2012 - 10/1/2015

Handled clarification of doubts, suggestions, and complaints related to banking packages and services, providing critical customer support. Conducted thorough analysis of banking transactions to identify discrepancies and optimize financial processes. Acted as the focal point for organizing and implementing team feedback to enhance service quality and operational efficiency. Developed strong skills in financial analysis, customer service, and team coordination, utilizing tools and frameworks pertinent to banking and financial services.