Claudio T.
IT Operations Specialist

Skills

Jira

Claudio is available for hire

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Bio

With over two decades of experience in Information Technology (IT), the career is marked by notable achievements and expertise in strategic leadership. Over the last eight years as Operations Director, strategic vision has been integral in creating successful operations and building robust partnerships.

As Operations Director, operational strategies were defined and SLA compliance was driven for sectors including Financial Services, Insurance, and Government. A proactive and results-oriented approach strengthened the company's position as a strategic partner for high-profile clients. Collaborating closely with pre-sales and sales teams, offerings were developed and transformed, expanding the business. Integration of Infrastructure, Cybersecurity, CRM, Data, and Artificial Intelligence created a cohesive value proposition.

In the role of Operations Manager, responsibility included complex projects and operations for national and multinational leading companies. Leadership guided project teams towards collaboration, innovation, engagement, resilience, and excellence in delivery. Solid partnerships with clients were established by meeting demands within deadlines and honoring financial projections.

The career has a strong focus on financial systems management and the public sector, contributing to system modernization, cost reduction, and close collaboration with key institutions such as Banco do Brasil, Caixa Econômica Federal, Banco Central do Brasil, BRB, Bradesco, Santander, SICOOB, and various Ministries of the Federal Government, achieving approximately R$14MM in monthly sales.

Internationally, experience includes leading multidisciplinary teams in Spain and Brazil, focusing on payment solutions and implementing a Credit Card Solution for Caixa Econômica Federal. A results-oriented approach has been a consistent driver throughout the career.

Director
1/1/2015 - 8/1/2023

Defined the operational strategy for Financial Services, Insurance, and Petrobras operations. Demonstrated strong performance in complying with SLAs, consistently positioning the company as a strategic partner for clients. Undertook significant actions within Public Banks, including Banco do Brasil, Caixa Econômica Federal, Banco Central do Brasil, BNB_ Banco do Nordeste, and BRB__ Banks of Brasília, as well as Private Banks such as Bradesco, Santander, and Banco Carrefour, and the SICOOB_System of Cooperatives.
MINSAIT
1/1/2007 - 1/1/2015

### OPERATIONS MANAGER

Managed complex contracts in large-scale companies, with a focus on critical financial systems. At a software factory and support center, oversaw business systems in Credit, Risk, Housing, Finance, and Cards for a major national bank. Additionally, provided support for another leading bank in BASEL I and II Risk management and collaborated with the Ministry of Labor and the Ministry of Agriculture and Livestock in managing multidisciplinary teams responsible for development and support.

Spearheaded teams that supported the Coordination for the Improvement of Higher Education Personnel (CAPES) in both development and support functions. Demonstrated strong expertise in navigating and managing intricate projects and integrations within diverse financial and governmental sectors. Handled a significant sales volume around R$ 7MM, showcasing adept business growth and financial management skills.
Operations Manager
1/1/2005 - 1/1/2007

Managed the Budget Execution Module Team for the Integrated Planning and Finance System, demonstrating robust knowledge in financial systems management. Led the Human Resources Management System (SGRH) project, showcasing advanced project management capabilities. Developed and implemented complex database solutions, enhancing system efficiency and reliability. Mastered database administration tasks including optimization, backup, and recovery operations. Utilized a range of database management tools and frameworks to support and maintain large-scale databases, ensuring high availability and performance.
Operations Manager
1/1/2003 - 1/1/2005

Served as Project Manager for the System Support Center, focusing on the development of projects and system maintenance using proprietary methodologies. Demonstrated expertise in managing and executing projects related to various systems, including CTB (Accounting), Real Estate Receivables Control System, Cadastral Search System, and Delinquency Control System. Utilized processes and methodologies tailored specifically for efficient and effective system support and maintenance.
Systems Analyst
1/1/1992 - 1/1/2003

SYSTEM ANALYST 1992 - 2003

Developed extensive expertise in analyzing, designing, and maintaining high-criticality systems for major financial institutions. Specialized in Credit Systems, Credit Cards, Debit Cards, Savings, Budgeting, and Accounting. Transitioned from programmer to Senior System Analyst, demonstrating advanced problem-solving skills and in-depth knowledge of financial software applications. Played a pivotal role in the enhancement and optimization of critical banking operations, contributing to system efficiency and reliability. Utilized a variety of tools, frameworks, and systems to deliver high-quality solutions in a collaborative team environment.

Bachelor of Computer Science with emphasis on Analysis at University of Salvador
1990 - 1994
Master in Knowledge Management and Information Technology at Catholic University of Brasilia
2009 - 2011
Postgraduate in Systems Analysis at Viscount of Cairu Foundation
1996 - 1997