Daniel C.
Product Manager

Skills

Java

Python

Amazon Aws

Google Cloud

Daniel is available for hire

Meet Daniel C.

All Howdy Candidates are vetted for skills and english proficiency.

Bio

Boasting over 15 years of experience in technology, this professional has successfully led both product and technology teams, facilitating digital transformation and building impactful teams and products. With a significant tenure in innovative settings, the individual has consistently spearheaded disruptive initiatives, leveraging technology to drive meaningful impact. Over a decade of this experience has been dedicated to the development, deployment, and lifecycle management of digital services and products, with a strong emphasis on delivering user value and meeting organizational objectives.

Head of Digital Products and Technology
12/1/2021 - 6/1/2023

Responsible for automation, transformation, and digitalization of processes related to fleet management and vehicle logistics, involving over 12 thousand vehicles and R$1.5 billion in assets. Managed technology planning and budgeting (OPEX and CAPEX) for a budget exceeding 15 million. Created and led technology, engineering, and digital product teams within the mobility vertical, comprising over 60 employees and contractors, overseeing the entire development cycle, infrastructure, and support. Managed the sales funnel and acquisition journey for subscription products, achieving a Monthly Recurring Revenue (MRR) exceeding 30 million. Designed and constructed a new digital acquisition journey, resulting in a 10% increase in sales in 2022. Developed and managed a demand portfolio and established an IT Operations team (ProductOps), implementing IT Service Management (ITSM).

Significant achievements include organizing finances and reviewing technology contracts, yielding savings of over 2 million in 2022. Optimized and modernized legacy systems and executed digital transformation initiatives for vehicle operations and logistics, saving over 3 million. Implemented a new platform for commercializing semi-new vehicles to employees and partners, generating 4 million in four months. Introduced agile methodologies by creating a digital tribe and implemented the Salesforce CRM module in a record time of seven months. Advanced the company's digitalization with an evolution of no/low-code platforms and successfully migrated from a legacy system to a proprietary cloud in six months, achieving a 30% reduction in infrastructure costs.

Developed proficiency in system automation and digital transformation techniques, with extensive experience in budget management and team leadership. Applied agile methodologies and CRM systems such as Salesforce, leveraging low-code and no-code platforms for accelerated digitalization. Managed cloud migration, yielding substantial cost reductions and demonstrated expertise in IT Service Management (ITSM) implementation.
Product Manager
9/1/2020 - 12/1/2021

Responsible for the technical management and operation of Affiliation within the acquiring team, ensuring seamless interaction between establishments, the company, and card brands while overseeing discovery, development, and delivery processes. Spearheaded the implementation of the observability concept, enhancing operations through comprehensive monitoring and analytics. Conducted in-depth competitive and functional analyses with a strong focus on technology and products, leading to insights that drove strategic decisions. Structured and analyzed process and business indicators to support the formulation, creation, and execution of strategic planning initiatives.

Key achievements include the development and launch of the first real-time API-based solution in the national market for the accreditation and affiliation of establishments. Pioneered the concept of API as a Product within the affiliation domain, introducing a suite of new services that significantly expanded market offerings. Leveraged technical expertise in APIs, data analytics, and strategic planning to ensure the successful delivery of innovative solutions.
Technology and Digital Transformation Manager
7/1/2019 - 2/1/2020

Led a team of 35 professionals, overseeing digital transformation, EDI product management, and technology operations. Managed the entire lifecycle of EDI products for major pharmaceutical industries and distribution networks. Formulated strategic plans for embedding an innovation culture and executing digital transformation initiatives, enhancing user experiences for networks, distributors, industries, patients, and internal stakeholders. Established robust controls and created key performance indicators, performing comprehensive financial analyses, market trends, and behavioral data to support informed decision-making.

Successfully implemented Application Performance Management (APM) and the concept of observability for intelligent monitoring of sales and business behavior, facilitating the creation of indicators and trend analyses, critical for decision-making and product development. Developed new digital channels to effectively launch products and services. Initiated the Hyper Care plan for client onboarding, establishing processes and indicators with key areas to ensure successful integration, resulting in a 20% increase in satisfaction indices for industries and a 5% rise in transaction volumes within the first 15 days. Fostered relationships with startups to explore new solutions and share expertise.

Demonstrated expertise in monitoring tools, financial analysis, digital transformation strategies, and client onboarding practices, while employing advanced gamification techniques to enhance team engagement and productivity.
Technology and Digital Products Manager
3/1/2017 - 7/1/2019

Led the Technology and Digital Products area within a top-tier insurance company, responsible for both discovery and delivery phases, as well as the evolution of its product and service portfolio. Managed an extensive budget encompassing both CAPEX and OPEX, reporting directly to the CIO. Played a crucial role in team building, process organization, and the implementation of methodologies that fostered the development of innovative products aimed at increasing user engagement and enhancing the productivity of internal teams with an operational focus. Spearheaded a continuous improvement process and permanent discovery initiatives.

Addressed and mapped the technological needs across various company operations, including Claims, Issuance, Service, and Underwriting, and successfully implemented comprehensive solutions. Conducted strategic presentations to C-level executives to showcase results, communicate product ideas, suggest new features, and share business indicators along with digital transformation maturity reports.

Pioneered a data-driven culture by leading a data lake creation project, establishing data governance, and integrating AI into applications and services. Designed and implemented strategic KPIs and dashboards to monitor and enhance performance.

Key accomplishments include an 80% reduction in expenses related to inspections conducted through third-party companies, translating to savings of over $5 million, achieved by implementing mobile inspection and tracker installation solutions empowered by AI for enhanced efficiency and telematics process management. Boosted the daily volume of policies issued by 30% through process automation and advancements in quotation and issuance systems. Successfully oversaw the migration of legacy systems from on-premises to cloud-based solutions, ensuring seamless service continuity and improved operational resilience.
Technology and Digital Transformation Consultant
1/1/2016 - 9/1/2016

Specialized in Business Transformation with a focus on the automotive sector, facilitated the implementation and expansion of automotive products through digital platforms. Identified opportunities in business processes and operations, driving innovation and developing actionable recommendations for enhancing online sales of products and services. Handled the complete lifecycle of new projects, which included maintaining existing systems and creating new solutions to address sales-related issues across multiple company channels. Oversaw the discovery to delivery phases, coordinating the specifications and design of comprehensive solutions. Developed a profound understanding of digital transformation strategies, project management, and innovation in e-commerce platforms.
Senior Business Consultant
2/1/2014 - 9/1/2015

Developed proficiency in identifying and enhancing business processes, making strategic recommendations for actions and IT solutions focused on online sales and product management. Excelled as a solutions architect, mapping and defining designs that adhere to industry best practices and leveraging existing or new technologies. Oversaw the implementation and definition of CRM projects, ensuring alignment with defined scope, schedule, and budget. Achieved notable success in designing and defining a new online system for Automobile Claims handling, which included adapting processes and automating them through a BPM platform. This initiative resulted in a 50% reduction in response time, a 20% reduction in parts budgeting costs through an innovative online comparison solution, and a 15% increase in inspection productivity.
Product Owner | Systems Leader
4/1/2004 - 2/1/2014

Oversaw the relationship with user areas of systems, ensuring alignment in scope definition, project plan preparation, and the development of execution schedules, test, and deployment strategies. Accumulated over 6000 hours of experience in project management for software development, infrastructure, and package deployment with teams exceeding four resources. Key accomplishment included implementing an insurance sales model via the internet, transitioning from an offline platform to an online system. This involved participating in and executing the online pricing and subscription process, which simplified the issuance process and enhanced the company's results.