Daniel P.

Data Entry Specialist

Can you clarify what MEI stands for or in which language it is, so I can assist you more accurately?
1/1/2022 - Present

Established and managed an individual enterprise specializing in data analysis and dashboard implementation using Power BI. Developed extensive expertise in designing customized dashboards by integrating various data sources and applying complex business rules to deliver actionable insights. Provided specialized consultancy services to guide companies in data collection, organization, and analysis to optimize processes and drive decision-making. Demonstrated ability to handle diverse fields of activity and different data sources, enabling the creation of precise solutions tailored to each client's specific needs. Managed all aspects of sales, development, and project control, ensuring a cohesive process from conception to delivery, significantly benefiting clients.

Data and Automation Specialist
10/1/2021 - Present

Over a two-year period, significant transformation and growth were achieved through various challenging roles:

As a Customer Service Coordinator, restructured a team previously lacking leadership and direction for two years. Led customer portfolio management projects, heading a multidisciplinary team of 20 professionals across customer service, technical support, onboarding, and Customer Success areas. Managed the company’s largest portfolio, accounting for over 50% of the overall MRR.

Transitioning to a Specialist in Data Analysis and Process Automation role, spearheaded the creation of a centralized Data Lake to unify company information for strategic analysis. Implemented Power BI as a primary tool for data analysis, replacing outdated spreadsheets. Led crucial automation initiatives, including automating the server migration process to reduce errors and improve customer experience, automating Variable Remuneration control for the operations team in Power BI to provide real-time access to key indicators, implementing the Balanced Scorecard (BSC) in Power BI to enhance the visualization of company metrics, developing a Power BI system to measure customers’ system usage to drive upsell and retention strategies, creating a Health Score in Power BI to evaluate customer health for better insights in Customer Success, and automating data migration processes using Python to improve onboarding efficiency and accuracy.

This period was marked by a commitment to transforming challenges into opportunities, strengthening operational efficiency, and enhancing strategic data analysis capabilities.

Customer Service Coordinator
10/1/2014 - 10/1/2021

Developed deep technical skills and problem-solving abilities while serving as a Technical Support Analyst I and II at the Santa Maria branch, supporting a client base of 30. Advanced to the role of Technical Support Analyst III, where responsibilities included traveling across Rio Grande do Sul and Pernambuco for onboarding, implementing solutions, and training teams, thereby honing communication and training abilities. Progressed to the role of Technical Support Analyst IV, leading the support team in Santa Maria, focusing on management and leadership skills, and coordinating operations to ensure high-quality customer service.

Transitioned to a Customer Success Analyst role, collaborating with multidisciplinary teams to establish the Customer Success area, ensuring ongoing customer satisfaction and project success. As Technical Leader and Service Coordinator, managed the entire operations team, including support and onboarding functions. Demonstrated proficiency in data analysis and strategic decision-making using Power BI, resulting in operational efficiency improvements.

Developed technical proficiency in systems, tools, and methodologies essential for operational management and strategic analysis. Skills and tools included Power BI for data analysis, along with in-depth knowledge of technical support processes and customer success strategies.

Analysis and Development of Systems at UNINTER
2017 - 2019