Danilo D.Full-stack Product Engineer
Skills
Rising Developer with proficiency in HTML5, CSS3, Bootstrap 4, JavaScript (including ES6 and jQuery), and MySQL. Possesses skills in using Git and a working knowledge of Adobe Creative Suite. With 1.5 years of experience in content management systems, including WordPress and PHP, successfully managed a project servicing 22 companies within the past year, with plans to expand clientele in the forthcoming year.
Founder
2/1/2021 - Present
Developed expertise in CMS development and JavaScript frameworks such as React and Flutter. Gained extensive experience in WordPress, including theme and plugin creation, and honed skills in PHP, HTML, and CSS. Enhanced knowledge of digital marketing strategies, particularly focusing on ADS. As Project Director for a volunteer initiative, demonstrated leadership and project management skills while contributing to humanitarian efforts supporting children in Africa.Mid-Level Developer
2/1/2022 - Present
Developed extensive knowledge in Google Tag Manager, Google Analytics, and conversion tracking codes. Expertly guided advertisers through the implementation and troubleshooting of complex tracking codes, and contributed toward optimizing advertising campaigns with precise data insights. Utilized JavaScript and HTML for custom tag configurations and debugging. Enhanced skills with tools such as Google Ads, Google Search Console, and Firebase for comprehensive data analysis and campaign management. Fostered collaborative working relationships utilizing platforms like Jira and Slack for project management and team communication. Delivered high-quality support by adhering to best practices in digital marketing and staying current with evolving trends and technologies.Field Service Analyst
2/2/2020 - Present
Developed proficiency in troubleshooting and maintaining complex IT systems, with a specific focus on hardware diagnostics and software configurations. Demonstrated technical expertise in network support, addressing connectivity issues and optimizing performance. Utilized ITIL framework for incident management and service request fulfillment, ensuring efficient resolution and customer satisfaction. Extensive use of tools such as ServiceNow for ticket tracking and resolution. Implemented solutions using Windows OS, Microsoft Office Suite, VPN configurations, and remote desktop applications. Collaborated with cross-functional teams to coordinate deployments, system updates, and technical training sessions. Conducted regular maintenance and updates on servers, ensuring minimal downtime and enhanced system reliability. Contributed to documenting processes and enhancing the knowledge base for improved support efficiency.Field Service Analyst
1/2/2015 - Present
Expertise in first-level service via phone, email, or chat; proficient in identifying incidents, registering, and resolving them either through guidance or remote access, with escalation to Field Service when necessary. Key responsibilities include password reset, user unlocking, printer and directory mapping, network access authorization, internet-level release, network configuration, VPN and RDP configuration, call logging guidance, and the installation of applications and plugins. Specialized in tasks such as configuring scanners for email, installing the Office Suite, and supporting Government Systems.
Second-level service skills extend to system installations via imaging, hardware replacements, workspace organization, network point checks, phone replacements, smartphone configurations, and the maintenance of label and laser printers. Proven experience in hospital settings, managing tasks such as checking Panels, Totems, Medication and Badge Readers, providing in-person support to the MV System, configuring proxies, managing Office 365, and handling TCP/IP Networks. Additionally, skilled in supporting Diagnostic and Image Systems (Carestream/AGFA) relevant to the Service Desk.
Demonstrated ability to work effectively in team environments, with a background in major institutions including hospitals and corporate groups.
Analysis and Development of Systems at Cruzeiro do Sul University
2021 - 2023Web Development at Hcode
2019 - 2020Analysis and Development of Systems at Drummond College
2013 - 2014Specialization in JavaScript - NodeJS at Hcode
2020 - 2020Specialization in JavaScript at Hcode
2020 - 2020Specialization in WordPress at Danki Code
2021 - 2021
Programming Logic at Softblue
2/2/2019Git Fundamentals and Teamwork at Digital Inovation One
nullFoundations of Azure at Digital Inovation One
nullSFPC - Scrum at CertiProf
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