Denio P.
CTO

Skills

Amazon Aws

Denio is available for hire

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Bio

An executive with over 25 years of expertise in engineering, innovation, and development strategy and operations. Areas of expertise include support, maintenance, troubleshooting, post-sales customer service, product management, delivery, and Mergers & Acquisitions (M&A) across various business segments. Leadership approaches are aligned with strategic vision, focusing on results and business growth in highly competitive environments. Proficient in building high-performing teams and ensuring customer satisfaction through technical, product, and business perspectives by devising strategies, tactics, managerial, and technical solutions, with a commitment to innovation and quality control.

Extensive experience with various technologies and frameworks, leading teams and significant projects with a technology-agnostic approach to select optimal solutions. Experience spans across the IT ecosystem, including software development, business intelligence, telecommunications, cloud services solutions, data center infrastructure, AI/ML development, telecommunications networks (DWDM, GPON, Mobile Metro Ethernet), cybersecurity, data engineering, and applying standards and regulatory processes based on ITIL, OKR, PDCA, COBIT, and SAFe frameworks.

Specializes in scaling teams, processes, and technology within mission-critical and high-performance environments, managing crises with creative and metrics-driven problem-solving. Expertise includes hyperautomation (AI/ML), cloud computing (VaaS, CaaS, SaaS), product development, delivery, pre-sales, data center operations, IT outsourcing, developing virtual environments, business intelligence, telecommunications (IP, ATM Networks, SDH, PDH Backbone), operating systems (Microsoft), virtualization (AWS), UML, VoIP, and project management frameworks (ITIL, SAFe, COBIT, PMBOK).

Head of Technology
8/1/2022 - Present

Developed and executed diagnostic intelligence methods and frameworks tailored to technology segments within Telecommunications, IT, and Software development. Led comprehensive assessment, analysis, action planning, and implementation phases for optimal results. Provided consulting services focused on reducing cost and complexity in Information Technology and Telecommunications by devising innovative solutions. Employed pioneering work methodologies that included thorough environmental analysis, strategic planning based on best management practices, and rigorous measurement of outcomes. Ensured high availability and continuity of business operations by monitoring the complete business lifecycle from inception to completion.
Chief Innovation Officer
3/1/2020 - 8/1/2022

Led strategy, design, and implementation of a comprehensive digital transformation initiative, focusing on research and development of solutions across strategic, tactical, and operational layers. Spearheaded innovation in Central IT by developing systems and tools grounded in Artificial Intelligence, Machine Learning, and Advanced Analytics, leveraging PaaS and SaaS models. Utilized a combination of process automation technologies to introduce AI and machine learning solutions, driving significant customer transformations across various industry verticals.

Developed and delivered a PaaS platform that underpinned the creation of process automation applications, robotic process automation, and predictive/prescriptive analytics. This platform was built on a microservices architecture with service mesh, event-driven design, and an AAA security model, facilitating seamless integration with different systems and enabling robust data consumption and production. This initiative culminated in the creation of a Marketplace offering products such as Low-code platforms, IT Service Management (ITSM) solutions, AIOps, and an Agile Management Tool grounded in the SAFe framework.
CTO
4/2/2016 - 12/1/2019

Overseeing project delivery and activation of 600 circuits/services monthly, ensuring robust project management and field installation processes. Expertly managed the NOC and Field teams, maintaining 24/7 operations across a 23,000 km network featuring DWDM Infinera for Backbone interconnections, regional Backbones with Huawei, Padtec, and Infinera, and Metro Ethernet networks utilizing Juniper and Extreme. Adept in managing GPON and comprehensive IP and VOICE service structures, ensuring optimal network and customer service levels. Played a critical role as the final escalation point for customer issues and maintained high-level technical relationships post-sale.

Directed network design and technological solutions in alignment with strategic objectives, performed risk assessment and mitigation, and supported Pre-sales and Sales teams with complex projects. Led the technological direction in IT management, streamlining systems and tools.

Key accomplishments include:

In 2016, implemented a centralized NOC with best practices based on eTOM and ITIL frameworks. In 2017, restructured operations into three levels—Customer Relationship Center, Operations Center, and Field Service—leveraging eTOM, COBIT, and ITIL references. Created a comprehensive GAP Analysis in 2017, covering network risks and providing technological recommendations. Established a Project Office in 2017 using PMBOK/PMI standards, resulting in reduced project life cycles and lowered costs. Redesigned the network in 2018 to form a National Backbone, enhancing regional interconnectivity and capacity. Transformed regional networks from Mesh to Ring in 2019, enhancing network design with contingencies and high capacity.