Diego H.

Full-stack Product Engineer

Fullstack Developer Zendesk
4/1/2023 - Present

Worked as a developer specializing in the integration of internal and external systems with a primary focus on the Zendesk platform. Developed proficiency in integrating third-party APIs and customizing the Zendesk interface to meet specific business requirements. Demonstrated technical expertise in coding and scripting languages essential for system integration. Optimized workflows by automating routine tasks and implemented solutions to enhance ticket management efficiency. Ensured seamless data migration and synchronization between disparate systems while maintaining robust security measures. Fostered collaborative development environments using version control tools like Git, and utilized project management frameworks such as Agile and Scrum to deliver high-quality solutions consistently.

Full-Stack Developer
9/1/2022 - 4/1/2023

Achieved expertise in developing applications and solutions for Zendesk Support/Sunshine Conversations, encompassing both backend and frontend technologies. Developed proficiency in React, Node.js, and Java with SpringBoot, as well as mobile development using React Native. Successfully refactored a Java project with SpringBoot to integrate ticketing systems between ReclameAqui and Zendesk, as well as between ConsumidorGOV and Zendesk.

Back End Developer
8/1/2022 - 9/1/2022

Developed API using GraphQL and a PostgreSQL database, leveraging NodeJS with Typescript for a livestream event application. Contributed to the frontend development utilizing ReactJS, showcasing versatility in both backend and frontend technologies.

Fullstack Developer
2/1/2022 - 8/1/2022

Developed advanced applications for the Zendesk environment, focusing on both frontend and backend solutions. Gained proficiency in building robust and scalable backend applications optimized for seamless integration with the Zendesk platform. Leveraged tools, frameworks, and systems such as JavaScript, Node.js, and various APIs to enhance application functionality and performance. Demonstrated expertise in maintaining efficient data flow and high performance through the backend infrastructure, ensuring reliable and efficient service delivery within the Zendesk ecosystem.

Developer
7/2/2017 - 1/1/2022

Developed applications for the Zendesk platform while participating in various additional projects such as DROZ. Gained expertise in integrating systems with Microsoft Bot Framework and utilizing Facebook API for Messenger. As the TechLead, managed a team of over 20 professionals, providing leadership and support across different company divisions.

Fullstack Developer
12/2/2015 - 7/2/2017

Supported the internal team through the provision of necessary reports and tackled feature development that temporarily exceeded the capacity of the development team, utilizing PHP, Symfony, JavaScript, and MySQL. Conducted rigorous bug-checking and fixing in production environments. Successfully integrated with external systems via APIs using both REST and SOAP protocols.

Fullstack Developer
2/2/2015 - 12/2/2015

Executed projects focused on the development of landing pages and lead data acquisition pages, demonstrating proficiency in HTML5, JavaScript, MySQL, and PHP. Leveraged technical expertise to design interactive and responsive web pages that effectively captured and managed user data.

Developer
3/2/2013 - Present

Founded a consultancy specializing in the development of private projects. Conducted comprehensive requirements gathering and analysis of clients' current environments to identify inefficiencies. Designed and implemented bespoke system solutions that enhanced management capabilities and addressed fundamental business issues. Developed technical acumen in creating client-specific applications that streamline operations and optimize workflows.

Developer
11/2/2012 - 6/2/2014

Developed proficiency in the Windows Mobile operating system and C# while working on projects centered around data collectors. Leveraged technical skills to design and implement efficient data collection solutions, ensuring seamless integration with various hardware platforms. Demonstrated expertise in resolving software issues and optimizing application performance within the Windows Mobile environment.

Developer
12/2/2010 - 10/2/2012

Developed proficiency in Java while working on the company's ERP system. Gained extensive experience with frameworks such as Spring and Hibernate. Engaged in database management and optimization using MySQL. Implemented front-end features utilizing AngularJS. Ensured seamless collaboration and code versioning with tools like Git and GitHub. Contributed to the system's architecture planning and performance enhancement. Gained expertise in microservices architecture and RESTful API design, enhancing system modularity and scalability. Conducted thorough unit testing and integration testing to ensure robust functionality. Used tools like Jenkins for continuous integration and deployment, achieving a streamlined development workflow. Enhanced skills in debugging and troubleshooting, ensuring high system reliability and user satisfaction.

Intern
1/2/2009 - 12/2/2010

Gained expertise in Java desktop development with hands-on experience in creating ERP software, despite it no longer being in production. Developed advanced skills in mobile application development using Windows Mobile and C#, highlighting the ability to adapt and produce software solutions across different platforms.

Computer Science - Not Completed at Federal University of Itajubá
2008 - 2013

Systems Analysis Technologist at UNOPAR
2013 - 2016

Information Systems - Not Completed at Foundation of Teaching and Research of Itajubá - FEPI
2006 - 2007