Diego L.
CTO

Skills

Microsoft Azure

Jira

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Hire Diego L.

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Bio

With over two decades of experience in information technology, communication, and marketing, a career has been built on leading teams in system development, infrastructure, support, and digital marketing. Proficiency in management has enabled the leadership of teams in diverse sectors including technology, administration, finance, and sales. Recent efforts have concentrated on innovation and digital transformation across various industries, aiming to help organizations adapt to technological advancements and stimulate growth. This versatile and skilled professional is prepared to tackle challenges within the realms of technology, innovation, marketing, and management.

CIO
1/1/2019 - Present

Oversaw all IT management responsibilities encompassing IT governance and strategic IT services, including the planning, implementation, and management of critical projects. Led development and maintenance teams, serving as the key interface between operations teams and senior management. Directed a team dedicated to scouting and implementing innovative technologies. Spearheaded the deployment of cutting-edge technologies and facilitated the institution's digital transformation, particularly during the COVID-19 pandemic. Managed a comprehensive portfolio of infrastructure and system development projects for 26 business units, including schools, hotels, gyms, theaters, restaurants, water parks, and mobile units. Administered an annual budget of approximately R$ 6M, ensuring the effective allocation of resources to support diverse IT initiatives.
Partner Owner
1/1/2017 - 12/1/2021

Co-founded a Data Analytics startup, demonstrating technical expertise in developing data-driven solutions. Leveraged tools and frameworks such as Python, R, and MATLAB for statistical analysis and data modeling. Utilized Big Data technologies, including Apache Hadoop and Spark, to handle large datasets and streamline processing workflows. Implemented machine learning algorithms using TensorFlow and scikit-learn, enhancing predictive analytics capabilities. Built and maintained data pipelines with Apache NiFi and Kafka, ensuring efficient data ingestion and real-time processing. Oversaw database management with proficiency in SQL, NoSQL databases like MongoDB, and cloud platforms such as AWS and Google Cloud. Led the development of interactive dashboards and visualizations using Tableau and Power BI, providing actionable insights to stakeholders. Fostered a collaborative development environment through version control systems like Git and project management tools such as JIRA and Trello. Cultivated strong problem-solving skills and an in-depth understanding of data governance and compliance best practices.
Head Of Digital
1/1/2015 - 12/1/2019

Spearheaded integrated communication actions to ensure proper market positioning of clients, alongside the creation of strategic marketing plans. Analyzed feasibility of costs and managed P&L, recruiting and overseeing marketing and technology teams effectively. Achieved quick conversions and sustained organic growth, utilizing metrics to measure Return on Marketing Investment and performance of campaigns, providing insights for new opportunities. Conducted digital research with user feedback to optimize websites, systems, and apps, focusing on heatmaps and user experience (UX). Implemented strategies for generating qualified leads, traffic, and sales, and managed email marketing campaigns.

Developed robust SEO, SEM, PPC, SMO, and Web Analytics strategies. Led projects for the development and maintenance of content portals, gaining extensive experience with Google Ad Manager (DFP), Adsense, Ads Exchanges, DMP, Criteo, Taboola, Outbrain, and CDN performance tuning. Handled programmatic media campaigns and crafted digital campaigns with sponsored links across Google Adwords (Search and Display networks), YouTube Ads, Facebook Ads, Instagram Ads, Waze Ads, LinkedIn Ads, Twitter Ads, and various content networks. Executed inbound marketing and behavioral marketing campaigns, managing social media strategies.

Oversaw financial control and agency management, directing website development teams, blogs, portals, systems, and applications. Employed BI (business intelligence) solutions to measure metrics, study market and target audiences, and analyze results. Directed development and management of e-commerce platforms, integrating with marketplaces and online payment solutions.
Information Technology Manager
1/1/2014 - 12/1/2017

Overseeing Information Technology teams across multiple locations, coordinating three subordinate units and leading a team of 20 collaborators. Managed Telecommunications, Networks and Security, Support/Helpdesk, and System Development teams. Directed projects and processes related to IT, along with management of IT outsourcing contracts and associated costs. Contributed to strategic financial decisions as a member of the company's Cost Management Committee.
Gerente de TI translates to IT Manager from Portuguese to English. However, IT Manager is not an educational institution, but rather a job title. Please provide the name of an educational institution for translation or clarification.
1/1/2013 - 12/1/2014

Managed the Information Technology team, leading a group of 16 employees. Oversaw projects and processes related to IT, including the management of IT outsourcing contracts. Prepared terms of reference and monitored the bidding process for IT services and purchases. Handled cost management for all IT-related expenditures and assessed the impacts and benefits of adopting new technologies within the organization.
Systems Coordinator
1/1/2012 - 12/1/2013

Excelled in assessing the impacts of adopting new technologies, ensuring seamless integration and optimal performance. Managed System Development and Support teams, overseeing various IT projects and processes to ensure timely delivery and alignment with business objectives. Defined and applied IT Security and Governance Policies to protect sensitive information and maintain regulatory compliance. Effectively managed IT outsourcing contracts, leveraging external expertise while maintaining control over key IT functions.
professor
1/1/2010 - 12/1/2012

Served as a Full Professor specializing in Current Network Technologies and Physical Communication Media. Developed proficiency in various network protocols and emerging technologies. Demonstrated extensive knowledge in optical fibers, twisted pairs, coaxial cables, and wireless communication systems. Applied advanced concepts of IP networking, routing, and switching, complemented by hands-on experience with tools such as Wireshark for network analysis. Utilized frameworks and systems like Cisco Packet Tracer and GNS3 for network simulation and troubleshooting.

Mentored students in understanding the intricacies of modems, routers, and network interface cards, ensuring they acquired practical skills in setting up and managing network infrastructures. Leveraged teaching methodologies to cover the latest advancements in 5G technology, IoT, and network security, incorporating real-world applications and research findings into the curriculum. Encouraged collaborative learning through group projects and labs, facilitating students’ ability to design and analyze complex network systems. Enhanced coursework with supplementary material on physical layer fundamentals, transmission impairments, and error detection and correction techniques.
professor
1/1/2009 - 12/1/2012

Developed proficiency in network security concepts and network management protocols. Extensive experience in configuring and securing network devices such as routers, switches, and firewalls. Demonstrated expertise in network monitoring tools and frameworks including Wireshark, Nagios, and SolarWinds. Applied knowledge of TCP/IP, DNS, DHCP, VPNs, and VLANs to ensure secure and efficient network operation. Utilized intrusion detection and prevention systems (IDS/IPS) to monitor and safeguard network traffic. Taught students best practices in cybersecurity, risk assessment, and mitigation strategies. Mentored students on the use of various network configuration and troubleshooting tools, providing them with practical, hands-on experience. Conducted comprehensive lab sessions utilizing virtual environments and simulators, such as GNS3 and Cisco Packet Tracer, to illustrate complex networking concepts. Enhanced curriculum with the latest industry trends and developments in network security technologies.
Instructor
1/1/2008 - 12/1/2011

Developed expertise in Linux system administration and network configuration, specializing in mixed network environments. Delivered advanced coursework on Security for Linux Servers, honing skills in securing server environments and implementing robust security protocols. Gained extensive knowledge on Ubuntu Desktop and achieved proficiency as an Ubuntu Certified Professional, showcasing in-depth understanding of Ubuntu's functionalities and certifications. Led courses on Deploying Ubuntu Server, demonstrating capabilities in deploying, configuring, and managing Ubuntu Servers efficiently. Utilized a range of technical tools, frameworks, and systems specifically tailored to Linux and Ubuntu, contributing to the enhancement of learners' technical expertise and practical skills in real-world server and desktop management scenarios.
Network and Security Analyst
1/1/2007 - 12/1/2012

Managed and administered three datacenters, overseeing infrastructure and MPLS networks. Achieved comprehensive management of GNU/Linux servers (RHEL, CentOS, Debian, and Ubuntu) and Windows servers (2k, 2k3, and 2k8), while ensuring seamless operation of VMWare ESXi and Solaris systems. Executed robust implementation and management of security policies utilizing firewalls, UTMs, IPS/IDS, and content filters, along with maintaining McAfee ePolicy Orchestrator (ePO). Directed the administration of IT outsourcing contracts, ensuring efficient and effective third-party service delivery.
Support Analyst
1/1/2004 - 12/1/2007

Leveraged strong technical expertise to provide comprehensive support and troubleshooting for a wide array of hardware and software issues. Developed proficiency in diagnosing and resolving issues with operating systems such as Windows, macOS, and various Linux distributions. Utilized remote support tools, including TeamViewer and Remote Desktop, to efficiently resolve user problems. Applied knowledge of networking principles to manage and troubleshoot network connectivity issues, including both wired and wireless networks. Demonstrated expertise in handling and supporting enterprise software applications, including Microsoft Office Suite, Adobe products, and proprietary software applications.

Gained experience in using ticketing systems such as Jira and ServiceNow for tracking and managing support requests, ensuring timely resolution and maintaining high customer satisfaction. Implemented automation scripts using PowerShell and Bash to streamline repetitive tasks and improve efficiency. Proficient in maintaining and configuring email systems like Microsoft Exchange and Office 365, including setting up accounts, managing permissions, and troubleshooting email flow issues.

Collaborated with cross-functional teams to escalate complex issues and implement solutions that align with business objectives. Consistently updated technical documentation and knowledge bases to aid in quicker resolution of recurring issues and to support the onboarding of new team members. Improved network security by implementing and supporting VPN solutions and conducting regular security audits.

Enhanced monitoring and maintenance protocols for servers and workstations using tools such as Nagios and Zabbix. Played an active role in disaster recovery planning and execution, ensuring data integrity and system availability. Developed strong communication and interpersonal skills essential for effectively interacting with users at all levels of technical proficiency. Engaged in continuous learning to stay current with evolving technologies and best practices in IT support.