Diego P.Full-stack Product Engineer
Skills
Responsible for capturing support demands for the IT4360 tool, addressing issues that require development team intervention to resolve problems or implement new client-requested features. This involves either submitting the demand itself or creating pull requests with the necessary corrections or solutions.
Daily responsibilities encompass working with SQLServer to adjust procedures, views, triggers, and functions to ensure the optimal performance of an integration tool that connects various sales channels, such as Vtex, Magento, OCC, Tray, and Wake, with clients' ERP/POS systems, including Linx, Microvix, EasyLinx, Senior, and Zonesoft. Proficiency in C# is evidenced through contributions to pull requests, code improvements, and corrections.
Zendesk is utilized for internal ticketing and customer interaction, while ServiceNow is used specifically for a client requiring integration between this platform and Zendesk. Collaboration with the implementation team is key to assisting and gaining a better understanding of client implementations, thereby effectively communicating relevant information to the support and development teams.
Expertise includes SQL Server, MySQL, MariaDB, MongoDB, RabbitMQ, C#, LINQ, Dapper, and MVC API Rest. Familiarity extends to ERP systems such as Linx POS, Manager Linx, Microvix, and EasyLinx; operating systems including Linx and Windows; and network/firewall configurations with Pfsense.
Systems and Development Analyst N3
8/1/2018 - Present
Managed demand capture from the Support team for an advanced integration tool, channeling issues and feature requests to the development team for resolution or new implementations. Utilized SQL Server to adjust procedures, views, triggers, and functions, ensuring optimal performance of the integration tool connecting various sales channels (Vtex, Magento, OCC, Tray, Wake) with client ERPs/POS systems (Linx, Microvix, EasyLinx, Senior, zonesoft). Worked on code improvements and problem resolutions using C#.
Handled internal ticketing through Zendesk and integrated ServiceNow tickets for seamless client interactions. Collaborated with the implementation team to understand client needs comprehensively, facilitating accurate reporting to the Support and Development teams.
Developed strong technical skills in SQL Server, MySQL, MariaDB, MongoDB, and RabbitMQ. Demonstrated proficiency in C#, LINQ, Dapper, MVC, and REST API development. Gained expertise in managing and troubleshooting various ERPs including Linx POS/Manager, Linx Microvix, and EasyLinx, as well as working within Linx and Windows systems environments. Enhanced network security and management skills through hands-on experience with Pfsense firewall systems.Junior IT Technician 2
2/1/2016 - 11/1/2016
Gained extensive expertise in managing and maintaining Windows and Linux servers, ensuring robust and efficient server operations. Developed strong skills in implementing and administrating backup solutions to secure data integrity and availability. Demonstrated competence in configuring and managing Squid proxy servers and Samba services to facilitate seamless file sharing and network resource management. Acquired in-depth knowledge in deploying and administering firewalls using PFSense and Debian, successfully enhancing network security and controlling access.Junior IT Technician 1
11/1/2012 - 3/1/2013
Developed proficiency in maintaining Windows Servers and managing backup systems. Acquired extensive experience with Active Directory, encompassing user and group management, GPO configurations, and overall directory services administration. Implemented robust backup strategies and monitored backup integrity, ensuring data recovery and system reliability.
450 Linux Essentials (4Linux), 451 Linux Systems Administration (4Linux), 452 Linux Network Servers (4Linux) at 4LINUX
2010 - 2011Technical ABS Training at TTA
2015 - 2015Electronic Injection at TTA
2013 - 2013Technology in MOBIL Lubrication, Technology in Engine Diagnostics at Rota do Reparador translates to Repairman's Route in English.
2015 - 2015Automotive Belts Technical Training at Continental
2014 - 2014
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