Diter B.IT Operations Specialist
Skills
With three decades of experience, I have honed my expertise in IT operations, financial management, service delivery, project management, and leadership. This extensive background equips me with a strategic vision and practical acumen to leverage technology for business innovation and value generation. My proficiencies encompass smart manufacturing, lean canvas methodologies, and digital transformation, having successfully applied these skills in various national and multinational settings.
I hold multiple international and national specializations, along with executive MBAs in technology, leadership, and industrial management. Additionally, I possess certifications in strategic thinking, scrum, and big data. My career is driven by a commitment to continuous learning and skill enhancement, with the ultimate goal of contributing to the growth and success of my organization and its teams.
Head of Information Technology Industrial Operations
11/1/2021 - 4/1/2024
Oversaw the IT department at Yamaha Manaus' plant, ensuring efficient operation and strategic alignment with corporate goals. Developed expertise in managing large-scale IT infrastructure, integrating systems to streamline manufacturing processes. Demonstrated advanced skills in network security, virtualization, and data management. Used VMware and Hyper-V for virtualization, ensuring optimized resource utilization and high availability of critical applications. Implemented robust cybersecurity measures using firewalls, IDS/IPS, and SIEM tools to safeguard against threats. Spearheaded the transition to cloud-based solutions, leveraging AWS and Azure for increased scalability and disaster recovery capabilities. Proficient in database management, employing Oracle and SQL Server to maintain integrity and performance. Led a team of IT professionals, fostering a culture of continuous improvement and technical excellence. Achieved significant reductions in downtime and operational costs through proactive maintenance and system upgrades.IT Technical Support Specialist
1/1/1995 - 1/1/2000
Developed expertise in troubleshooting and resolving hardware, software, and network-related issues. Gained proficiency in using tools such as Sysinternals Suite, Wireshark, and PingPlotter for network diagnostics. Demonstrated ability to manage and maintain Windows Server and Linux environments, including installation, configuration, and optimization tasks. Proficient in scripting with PowerShell and Bash for automating routine tasks. Provided support for various enterprise applications and systems, ensuring minimal downtime. Utilized ticketing systems like JIRA and ServiceNow for efficient issue tracking and resolution. Developed strong skills in Active Directory management, including user account creation, group policies, and permissions management. Played a key role in implementing and supporting virtualization solutions using VMware and Hyper-V. Demonstrated capability in remote support tools such as TeamViewer, AnyDesk, and Remote Desktop Services. Contributed to the development of IT support documentation and training materials to enhance team knowledge and efficiency.Head Of Information Technology
11/1/2020 - 1/1/2022
Led the Information Technology area, overseeing a multidisciplinary team divided into three functional segments. Reported to the CFO and CEO to ensure strategic alignment and executive oversight. Developed IT policies, defined comprehensive strategies, and established contingency procedures aimed at securing data, access, and audits while ensuring the continuity of Information Systems services. Managed the hosting of systems for 10 corporate sites, facilitated datacenter adaptations, and implemented a Cloud Computing solution. This implementation encompassed ERP solutions, antivirus software, and high-availability hardware and software inventory systems.
Successfully implemented ATIVO systems and homologated and deployed PowerBI MS. Executed the implementation of the FORCEONE system to manage knowledge base control and change control. Integrated a tool for managing incident and problem processes that align with ITIL best practices, enhancing the ability to monitor employee productivity. Spearheaded the BITDefender platform implementation, incorporating advanced security components and ThreatsXplorer. Managed to significantly reduce the level of downtime of the WAN communication network across business units in urban and rural areas. Enhanced the availability of IT services and assets hosted on the infrastructure, improving from an initial 70% to 90.0%.IT Corporate Coordinator
3/1/2013 - 4/1/2019
Managed the IT area for Latin America's largest air conditioning manufacturing plant, overseeing its entire technological complex. Directed the IT support team, handled budget management, and spearheaded various projects. Accomplished the definition and implementation of an information security policy, ensured the connection of all buildings within the industrial complex, and managed the migration of virtual environments and email servers. Deployed redundancy for the fiber optic ring and facilitated legacy migration. Orchestrated the implementation of an HR system for access control and executed a printing outsourcing strategy. Applied ITIL best practices and established real-time monitoring for IT assets and database instances.Enterprise Resources Planning Specialist
6/1/2012 - 3/1/2013
Managed actions related to the MXM system and oversaw ERP projects (MXM) to ensure seamless integration and functionality. Led the IT team with a focus on enhancing technical competencies and operational efficiency. Monitored and facilitated the company's continuous improvement process, driving productivity and performance enhancements across various departments. Implemented best practices and strategies to maintain system integrity and optimize ERP utilization.Enterprise Resources Planning Manager
9/1/2010 - 10/1/2012
Accumulated expertise in managing the Datasul system, specifically overseeing ERP CI Projects (Datasul/JIT). Led a team in the IT department, focusing on the continuous improvement process within the manufacturing environment. Facilitated effective communication between corporate IT teams and business operations, ensuring seamless integration and support. Actively engaged in resolving IT issues and providing strategic support for both software and hardware infrastructure in ongoing facilities and deployments. Managed groups dedicated to Work Safety and Facilities, ensuring adherence to safety protocols and operational efficiency.Datacenter Operations Manager
1/1/2009 - 1/1/2010
Managed continuous operation of a 24x7 Datacenter, leading the Systems Production team and implementing international best practices based on ITIL and PMP standards. Coordinated and supervised support activities for critical projects, providing level III technical support in database management and business continuity planning. Oversaw IT and communication services, along with mainframe legacy support. Developed proficiency in datacenter operations, project management methodologies, and support frameworks.Information Technology Manager
1/1/2007 - 1/1/2009
Achieved standardization of network cabling and applied disaster recovery techniques to ensure business continuity planning. Led a team of 13 IT professionals, encompassing support, network, systems, development, and service providers. Demonstrated expertise in project management, including the planning and execution of network segmentation and standardization, and implementing ROI and telecom cost reduction control plans. Deployed the Motorola Canopy Wireless network across all operational units and modernized hardware and machine parks company-wide. Managed adjustments to job positions and salary plans. Oversaw the implementation of medium and advanced functionalities within the Microsoft network environment based on Windows 2003/2008 Server and Windows XP Professional.Information Technology Manager
5/1/2006 - 8/1/2007
Supervised the IT department, overseeing a team specialized in development and support. Coordinated various technological initiatives, ensuring seamless interaction across all company departments. Developed extensive expertise in managing IT infrastructure and leading cross-functional teams to enhance operational efficiency and drive innovation within the organization. Utilized advanced project management tools and methodologies to streamline processes and improve workflow within the technology division.Senior System Administrator
9/1/2003 - 8/1/2005
Administered and maintained all systems across 32 servers, including Exchange, Printing, Backup, SQL, Oracle, and File Servers. Managed control and monitoring systems, provided support for LAN/WAN networks, and oversaw Factory Floor Systems. Implemented Windows 2003 platform for servers and Windows XP for workstations, ensuring seamless operation and connectivity. Developed technical expertise in server management, network support, and system implementation.Infrastructure Specialist
11/1/2001 - 9/1/2003
Monitored hardware, network links, and computer installations, ensuring optimal system functionality through traffic analysis using tools like network sniffers. Conducted corrective maintenance on hardware and network infrastructure to ensure full functionality and availability, including replacing parts, updating antivirus and system software, regulating internet signals, and configuring printers. In complex situations, collaborated with external technical assistance. Executed daily backups of all company-processed information, ensuring data security and integrity. This involved accessing servers, compressing data, and archiving it securely on CDs or DVDs for eventual consultation. Provided guidance to employees in the use of software, hardware, and the Internet, resolving their inquiries both in person and remotely. Monitored web access and generated reports using blocking systems to restrict inappropriate content, suggesting access procedures for approval as needed.
Business at Nilton Lins University Center
1994 - 1999Business Management at Dom Cabral Foundation
2022 - 2024Industrial Management at College of Industry of Paraná
2016 - 2018Computer Engineering and Information Sciences and Support Services at Rottweil University
2000 - 2001Leadership for Innovation at College of Industry of Paraná
2019 - 2020Computer Support Engineering at University of Amsterdam
1999 - 1999Organizational Leadership at IPOG - Institute of Postgraduate and Undergraduate Studies
2023 - 2023
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