Douglas L.
Data Analyst

Skills

Microsoft Sql Server

Oracle Database

Amazon Aws

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Bio

A Business Intelligence Analyst with three years of experience, specializing in the development of reports using tools such as Power BI, MicroStrategy, and Tableau. Responsibilities include managing data extraction, transformation, and loading (ETL) processes using SQL Server and Oracle to ensure a solid analytical foundation for various projects. Additionally, offers support for Power BI web tools to enhance reporting efficiency and accuracy.

BI Specialist
10/1/2022 - Present

Developed Power BI Dashboards and facilitated the migration of Dashboards from Tableau to Power BI. Administered Power Service, dataflows, and Apps while conducting thorough requirements analysis. Executed ETL processes employing Power Query and M language, and demonstrated strong competency in data modeling and SQL Server queries. Leveraged Agile Kanban methodology using Jira to ensure efficient project management and collaboration.
BI Analyst
4/1/2021 - 10/1/2022

Developed expertise in the creation and implementation of Business Intelligence solutions, encompassing the comprehensive process of requirement gathering to ensure alignment with business objectives. Specialized in the development, management, and support of Power BI dashboards and reports, delivering actionable insights through dynamic data visualization. Demonstrated advanced proficiency in crafting and optimizing complex queries within Oracle and IBM DB2 databases, ensuring data integrity and performance improvements.
Mid-Level IT Analyst
3/1/2021 - 4/30/2021

Gained proficiency in providing comprehensive support for Windows users, including managing and troubleshooting Windows operating systems and associated applications. Developed expertise in configuring and maintaining network infrastructure, ensuring reliability and performance. Became adept at utilizing tools such as Active Directory, Group Policy, and DNS for efficient user and resource management. Demonstrated strong skills in network diagnostics and monitoring using platforms like Wireshark and SolarWinds. Implemented security protocols and measures using firewalls and antivirus software. Showcased the ability to handle hardware and software installations, updates, and repairs. Ensured system integrity through regular backups and disaster recovery planning, employing technologies such as Windows Server Backup and various cloud-based services.
IT Support Specialist
10/1/2020 - 1/31/2021

Worked on a Rollout project focusing on the preparation and replacement of desktops with laptops for home office users. Managed asset control through the company's ITSM system. Provided Service Desk N3 support, resolving tickets in accordance with SLA, including granting access to intranet systems, network directories, email groups, advanced handling in Active Directory, and email management. Delivered Service Desk N2 support by phone, remotely, and in person, addressing incidents and services on Windows 7 and Windows 10, managing email issues, installing network printers, and performing network mapping. Demonstrated technical expertise in asset management, SLA adherence, and IT support across various platforms and tools.
Mid-Level Support Analyst (Temporary)
6/1/2018 - 8/31/2018

Developed proficiency in providing support to Windows 10 and macOS users. Managed Office 365, including programs and email accounts. Gained technical expertise in administering Windows Server 2012 and 2016, configuring services such as Active Directory, DHCP, DNS, Group Policy Objects, and Internet Information Services. Demonstrated skills in structured cabling and switch management, as well as controlling video conferencing between international offices. Utilized Excel and Power BI for tracking assets, licenses, and equipment warranties.
IT Analyst
2/1/2017 - 4/30/2020

Implemented and coordinated IT infrastructure including structured cabling, Active Directory (AD), DHCP, DNS, and Office 365. Managed SonicWall appliance for network security. Provided comprehensive support for both Windows and MAC users, ensuring seamless operations across platforms. Implemented and coordinated the Service Desk, utilizing best practices based on ITIL V3 to enhance service delivery and support processes.
Intern in Systems Analysis and IT Management
7/1/2016 - 12/31/2016

Developed proficiency in supporting users and maintaining computers and audiovisual equipment for various settings including classrooms, events, and meetings. Gained expertise in the installation and configuration of systems such as TOTVS, PDV, and Spiceworks, guiding users on their effective use. Managed the opening of maintenance calls for outsourced equipment and controlled IT assets. Contributed to a helpdesk system project by preparing use cases, validating them with client areas, designing the application's database, and overseeing the technical progress of the development team along with handling change requests. Prepared class diagrams, use cases, and activity diagrams to support project documentation and development.
IT Governance Intern
12/1/2015 - 6/30/2016

Managed Windows and Windows Server network infrastructure, enhancing system reliability and performance. Developed expertise in Exchange for email and collaboration solutions, alongside basic knowledge of Sharepoint for content management. Provided comprehensive N1, N2, and N3 support to users, ensuring swift resolution of technical issues. Implemented robust backup routines and managed structured cabling to maintain optimal network organization. Conducted regular updates to the company's website and maintained the computer park, ensuring up-to-date and secure operations. Configured and enforced firewall rules using Sonicwall to safeguard network integrity. Delivered support for the ERP Cppro, optimizing resource planning processes. Additionally, managed service contracts for the department, ensuring alignment with operational goals and budgetary constraints.
Mid-Level IT Analyst
1/1/2014 - 3/31/2015

Managed the mobilization and demobilization of construction sites, ensuring seamless integration and decommissioning of both equipment and IT services. Successfully led IT infrastructure projects, specializing in configuration and supplier management, and overseeing IT service contracts for both head offices and remote sites. Executed the installation of structured cabling systems and provided Level 1 and 2 support, addressing issues both on-site and remotely. Administered complex network environments, utilizing tools and systems including Windows Server 2008 and 2012, Backup EXEC, Cobian, Endian Firewall, and Primavera P6. Demonstrated technical expertise in SQL Server 2012, Oracle, Windows 7, TOTVS, Exchange 2010, and Microsoft Office 2010. Leveraged virtualization technologies such as VirtualBox, Hyper-V, and VMware to enhance IT infrastructure efficiency and reliability.
Infrastructure and Support Technician
6/1/2013 - 11/30/2013

Developed expertise in installation, configuration, and troubleshooting of Server and Desktop Operating Systems including Windows and Linux. Gained experience in configuring and installing wireless networks and network printers. Provided technical support to users and offered installation and support for corporate systems such as RM TOTVS. Generated detailed reports, executed inventory preparation, and managed material requests. Monitored backup routines and meticulously documented operational processes and created comprehensive manuals.
IT Support Technician
3/1/2010 - 12/31/2012

Gained extensive experience in the installation, configuration, and troubleshooting of Server and Desktop Operating Systems, specifically Windows and Linux. Developed skills in configuring and installing wireless networks and network printers. Provided technical support to users and ensured the seamless installation and support of corporate systems. Generated detailed reports, prepared inventory lists, and handled material requisitions efficiently. Monitored backup routines using ARC SERVE and Windows Backup. Created comprehensive documentation of operational processes and manuals, ensuring streamlined and consistent workflows.

Information Systems at Estácio de Sá University
2011 - 2016
Competitive Intelligence and Business Intelligence at Veiga de Almeida University
2017 - 2019