Edem B.Data Analyst
Skills
A data professional with over five years of experience, specializing in the development of effective solutions to business challenges. Exhibiting a strong background in problem-solving and communications, adept at extracting insights from large datasets and translating them into comprehensible information for diverse audiences. Proficiencies include SQL, Excel, BigQuery, and data visualization tools such as Looker Studio and Metabase. Currently engaged in the field of fraud prevention.
Data Analyst
6/1/2023 - Present
Developed expertise in creating metrics, dashboards, and structured tables that facilitate visualization of key performance indicators (KPIs) for C-level executives and risk operations teams. Enhanced decision-making capabilities by focusing on reducing risks and losses. Acquired advanced skills in data visualization and analytics tools to provide actionable insights for strategic and operational improvements.Business Analyst
6/1/2021 - Present
Enhanced operational performance by identifying and addressing previously undiscovered issues, providing key insights to Customer Experience (CX) leadership. Developed strategic action plans based on thorough data analysis, enabled by expertise in data analytics tools and methodologies. Leveraged technical skills in SQL, Tableau, and Python for data extraction, visualization, and interpretation. Utilized predictive modeling and machine learning algorithms to forecast trends and drive informed decision-making. Ensured data integrity and accuracy through meticulous database management and collaborated with cross-functional teams to implement solutions that improved overall CX metrics.Customer Success Manager
9/1/2020 - 6/1/2021
Focused on improving revenue and reducing churn rate by effectively guiding medium and large companies through their expansion processes. Utilized advanced data analytics and customer relationship management (CRM) tools to identify growth opportunities and optimize client engagement strategies. Analyzed business performance metrics and customer feedback to develop targeted action plans. Implemented best practices in project management and leveraged platforms such as Salesforce, HubSpot, and Microsoft Dynamics to facilitate seamless communication and collaboration with stakeholders. Contributed to strategic decision-making processes and ensured alignment with overall business objectives, resulting in measurable improvements in customer retention and revenue growth.founder
2/1/2017 - 4/1/2021
Led the creation of a fully digital company aimed at delivering a fast and innovative purchase experience through the instant delivery of game keys. Developed proficiency in e-commerce platforms and digital transaction systems, implementing robust automation processes to streamline key distribution. Demonstrated expertise in web development frameworks and tools, leveraging technologies like React.js, Node.js, and AWS to ensure a seamless user experience. Utilized payment gateway integrations to facilitate efficient and secure transactions, and employed data analytics tools to monitor and optimize customer engagement and operational efficiency. Ensured high availability and reliability of systems through the use of continuous integration and deployment practices with tools like Jenkins and Docker.
Business Administration at Federal Rural University of Rio de Janeiro
2019 - 2023
Lean Six Sigma Yellow Belt at Escola EDTI
3/1/2022Complete SQL Mastery at Code With Mosh
1/1/2021Introduction to Business Analytics: Communicating with Data at Gies College of Business - University of Illinois Urbana-Champaign
1/1/2020
Edem is available for hire
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