Edvan S.

IT Operations Specialist

Noc Coordinator
10/1/2023 - 2/1/2024

Led multiple teams dedicated to various operational areas, including a 7-member team responsible for activation, repair, and protocol for corporate and residential clients; a monitoring team of 3 people handling reporting, problem analysis, and infrastructure maintenance; and a central team of 3 members focused on resolving critical issues and managing essential services. Developed expertise in resolving critical issues, configuring equipment, and managing off-hour operations. Displayed strong leadership and flexibility in addressing unforeseen challenges to ensure the quality of NOC operations.

Supervisor Noc
2/1/2023 - 10/1/2023

Managed a team of 3 contractors and 4 interns, organized into morning and afternoon shifts, delivering services for corporate clients. Oversaw activation and repair of new clients, managed internal services, and addressed protocols and calls. Introduced weekly meetings and monthly reports, enhancing team performance evaluation and monitoring, which provided a clear overview and facilitated the identification of areas for improvement. In the role of NOC supervisor, actively participated in infrastructure projects, demonstrating hands-on technical skills. Directly contributed to setting up equipment and hosts for monitoring and resolved critical issues, ensuring successful project implementation.

Supervisor Noc
2/1/2023 - 10/1/2023

Managed a team of 3 contractors and 4 interns across different shifts, ensuring seamless support for corporate client activations, repairs for new clients, internal services, protocol adherence, and call handling. Implemented weekly meetings and monthly reports to evaluate and monitor team performance, providing a structured approach to identifying areas for improvement. As a NOC supervisor, actively contributed to infrastructure projects, including setting up equipment and hosts for monitoring, and resolving critical issues. Demonstrated strong technical skills, detailed involvement, and intense responsibility to drive project success.

IT Infrastructure Analyst
9/1/2022 - 2/1/2023

Delivered technical support to corporate clients via phone, chat, and internal services, ensuring high levels of customer satisfaction and efficient problem resolution. Executed proactive network monitoring to identify and resolve potential issues before customer impact, including configuring routes for optimal monitoring. Acquired experience in configuring network equipment such as MikroTik to maintain network operability and security.

IT Infrastructure Analyst
9/1/2022 - 2/1/2023

Provided technical support to corporate clients through multiple channels—telephone, chat, and onsite visits—ensuring high levels of client satisfaction and efficient problem resolution. Demonstrated proficiency in proactive network monitoring, identifying and resolving potential issues promptly to prevent client impact, including the strategic setup of routes for comprehensive monitoring. Experienced in configuring network equipment, particularly MikroTik, to guarantee network operability and enhance security.

Noc Intern
3/1/2022 - 9/1/2022

Handled comprehensive equipment testing, including Optical Network Units (ONUs), to ensure proper functioning and maintain the quality of services provided to customers. Actively participated in the activation and repair of both residential and business clients, ensuring continuous service delivery and high levels of customer satisfaction. Contributed to intern training by providing guidance and support, thereby fostering an environment of knowledge sharing and demonstrating strong leadership skills from the onset of the career.

Noc Intern
3/1/2022 - 9/1/2022

Conducted comprehensive tests on equipment such as ONU to ensure proper functioning and service quality for customers. Participated in the activation and repair of both domestic and business customers, ensuring service continuity and enhancing customer satisfaction. Demonstrated leadership skills by providing guidance and training to other interns, contributing to their effective performance and knowledge development.

Information Technology at Amapá College of Technology - META
2022 - 2024

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