Edy C.
Engineering Manager

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Bio

Chief Technology Officer
7/1/2023 - 12/1/2023

Managed a diverse team responsible for Products, Development, Support, Quality, Agility, Architecture, and UX/UI. Fostered strong relationships with management in Support, Projects, Infrastructure, Sales, and Customer Success. Participated in strategic meetings to develop strategic plans and budgets, focusing on defining and institutionalizing processes. Demonstrated expertise in agile leadership and provided constructive feedback.

Key accomplishments include the creation of a defined identity for the area, clarifying scope, non-scope, and responsibilities. Successfully adopted agile methodology by institutionalizing and training teams in roles, ceremonies, and artifacts. Established a workflow that emphasizes Continuous Discovery and Continuous Delivery. Structured the Products area by integrating Product Owners and Business Specialists. Developed, documented, and institutionalized processes using BPMN and Bizagi.

Trained technology area processes across related areas, significantly reducing non-compliance scenarios. Conducted a comprehensive solutions landscape assessment and maintained an inventory of suppliers and costs. Implemented a dedicated Support area effectively. Led the resumption and completion of the migration project from BI/Zoho to BI/Power BI. Adopted Azure B2C for new projects and managed the migration of existing solutions. Spearheaded the migration to Multitenant architecture for both existing and new solutions.

Developed a knowledge matrix for downstream processes and mapped individual competencies, leading to the creation of personalized development and training plans.
Consultant
6/1/2023 - 12/1/2023

The role involved identifying the current scenario across several key areas, including commercial, support, implementation, project management, development, and human resources. This was achieved by engaging with key users and conducting As Is modeling to understand existing people, processes, tools, KPIs, goals, and risks. Significant accomplishments included mapping improvement opportunities in processes, tools, and KPIs and identifying ways to mitigate operational risks. This led to the development of To Be modeling for the same areas. Customized survey templates were developed for each area to facilitate data collection. Comprehensive As Is mappings were created for commercial, support, implementation, project management, development, and human resources departments, followed by To Be mappings to outline future improvements. The role also led to the establishment of a new organizational structure to better support process enhancements.
Customization and Integration/Services Coordinator
2/1/2022 - Present

Oversaw a team of 32 individuals, leading the construction of Individual Development Plans (PDIs) and conducting regular 1:1 meetings, feedback cycles, and employing the Happiness Radar for team morale and performance tracking. Managed the financial aspects of the department by developing budget plans, tracking revenues, monitoring deferred income, and preparing Income Statements (DRE). Implemented continuous process improvements across the entire value chain, including upstream, downstream, and delivery phases, to enhance efficiency and effectiveness.
Development Supervisor
7/1/2020 - 2/1/2022

Led the Sustaining team by managing screening and maintenance tasks, leveraging Agile leadership methodologies and Management 3.0 principles. Developed and monitored Individual Development Plans (IDP) for team members to ensure continuous professional growth. Effectively established and managed performance indicators while defining and institutionalizing processes to optimize team efficiency. Maintained strong relationships with Product, Services, Customization, Technical Support, and Infrastructure management teams. Facilitated regular feedback sessions and conducted Happiness Radar assessments to gauge team morale. Applied Kanban techniques for workflow management and presented performance indicators and results during strategic meetings. Spearheaded the development of strategic plans to drive the team's long-term success.
Development and PMO Manager
1/1/2020 - 6/1/2020

Oversaw the management of the development team and the Project Management Office (PMO), ensuring efficient workflow and project execution. Actively participated in the Strategic Group for the Brazil office, contributing to decision-making, strategic planning, budgeting, forecasting, and the monitoring of financial indicators. Engaged as a participating member of both the Community of Practice (CoP) for PMO and CoP for development, fostering knowledge sharing and process improvement within the organization.
Services Manager (Support and PMO)
3/1/2016 - 1/1/2020

Managed the service team focusing on support and implementation, as well as overseeing the Project Management Office (PMO). Actively contributed to the Strategic Group of the Brazil office, engaging in key decision-making processes, strategic plan development, budgeting, forecasting, capital expenditure analysis, profit and loss analysis, and the monitoring of financial indicators. Actively involved in the Project Management Office Community of Practice (PMO CoP) and Support Community of Practice (Support CoP). Played a pivotal role as a founding member of the Change Management Committee. Developed expertise in strategic financial management, project oversight, and change management. Utilized advanced project management tools, performance monitoring systems, and collaborative platforms to execute responsibilities effectively.
Support Coordinator
9/1/2014 - 3/1/2016

Managed coordination of the team supporting applications sold in Brazil, ensuring seamless integration whether developed locally or externally. Played a crucial role in merging support and implementation teams into a cohesive maintenance unit, optimizing resource allocation according to varying demands. Contributed to the expansion of support hours, ultimately establishing 24x7 service coverage. Oversaw intercompany support resources dedicated to servicing Latin America, collaborating closely with regional management to ensure efficient service delivery.
Quality Assurance and Process Coordinator
10/1/2012 - 9/1/2014

Managed software testing by effectively overseeing resource allocation, mapping, and execution processes. Coordinated closely with the development, deployment, and support teams to conduct surveys, perform data analysis, and implement process improvements using appropriate methodologies. Developed expertise in managing cross-functional team collaboration to enhance overall project efficiency and quality assurance.
Project Manager
3/1/2011 - 8/1/2012

Managed concurrent projects within the Software Factory, adeptly allocating teams of analysts, developers, and testers based on each project's phase. Executed Business Analyst responsibilities alongside Project Management tasks for highly complex scenarios, ensuring the precise gathering and documentation of software requirements.
Project Manager and Scrum Master
10/1/2008 - 2/1/2011

Managed development, support, project oversight, and implementation for in-house applications. Developed technical expertise in coordinating multifaceted teams and ensuring alignment with project goals. Skillfully navigated various phases of the software development lifecycle and drove collaboration to meet deadlines and quality standards. Proficient in creating detailed project plans, conducting risk assessments, and implementing robust support systems. Fostered an environment that embraced continuous improvement and innovation, leading to the successful delivery of application updates and new features. Utilized project management tools and methodologies to streamline processes and enhance efficiency.
Programmer
1/1/2006 - 12/1/2008

Developed proficiency in the creation and enhancement of comprehensive school management software, encompassing educational and financial modules. Designed and implemented a robust relational database architecture to support the diverse functionalities of the system. Demonstrated expertise in gathering and elucidating requirements, and in devising the technical roadmap for the project. Delivered full-cycle development solutions ranging from initial concept to final deployment, ensuring seamless integration within educational institutions.
professor
7/1/2005 - 12/1/2013

Served as an instructor for undergraduate Information Systems and postgraduate programs, accumulating over 8 years of experience in academia. Integral member of course work assessment panels, contributing to the shaping of curriculum and evaluation standards. Advised over 20 students on their final project works, providing technical guidance and support throughout their academic journey. Courses taught included Software Engineering, Database, Programming Language and Techniques I & II, and Project Management. These roles required the development of a deep understanding of software development principles, database management, and project coordination, ensuring a comprehensive educational experience for students. Effective communication and mentoring skills were honed through continuous student interactions and assessments. Reported directly to the Pedagogical Coordinator, ensuring alignment with educational objectives and standards.
Programmer
1/1/2001 - 12/1/2003

Excelled in ERP software development, demonstrating technical proficiency with .NET framework, C#, and SQL Server for backend processes. Utilized AngularJS and React for front-end development, enhancing user interface and user experience design. Applied Agile methodologies for project management, ensuring timely delivery and continuous improvement. Enhanced system performance and scalability through optimized database schema and indexing. Adept at integrating third-party APIs and services to expand ERP system functionality. Conducted thorough unit and integration testing using NUnit and Selenium to ensure software reliability and robustness. Employed CI/CD pipelines with Jenkins and Docker, promoting efficient and consistent deployment processes. Consistently collaborated with cross-functional teams to align technical solutions with business objectives, facilitating effective communication and decision-making.
Course Coordinator
1/1/2001 - 12/1/2003

Oversaw the development and coordination of technical courses within the IT sector. Mastered curriculum design, instructional strategies, and assessment methodologies tailored for IT education. Utilized a variety of learning management systems (LMS) to facilitate online and in-person course delivery. Engineered comprehensive training programs covering fundamental and advanced topics such as network security, software development, and data management. Proficient in employing various tools and frameworks, including but not limited to Python, Java, and SQL, to create interactive learning modules. Ensured continuous quality improvement through feedback collection and data analysis on student performance. Conducted workshops and hands-on labs, leveraging resources like Docker, AWS, and Git for practical learning experiences. Cultivated partnerships with industry experts to keep course content relevant and up-to-date with current technological advancements. Pioneered initiatives to enhance student engagement and retention through innovative teaching techniques and support systems.