Fernando A.
Full-stack Product Engineer

Skills

Apache

Sql

Zabbix

Oracle Database

Python

Amazon Aws

Fernando is available for hire

Hire Fernando A.

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Bio

An Information Technology Specialist with a robust foundation in operating systems, network management, and cybersecurity is demonstrated. Proficiency covers the complete spectrum from implementation and maintenance of IT infrastructures to advanced computer network management. Expertise spans across various essential technologies, tools, and protocols for the efficient and secure operation of intranet and internet systems.

Specializing in computer network management, there is significant proficiency in Windows, Linux, and UNIX systems, coupled with deep knowledge of structured cabling and diverse network topologies. In the realm of IT security and infrastructure, there are advanced skills in hardware and software installation, configuration, and maintenance, supplemented by a comprehensive understanding of defense concepts and cybersecurity.

Extensive experience with multimedia solutions and communication technologies further highlights capabilities in handling audio, video, and multimedia applications along with remote access and information/file transfer processes. Moreover, there is a strong command of system observability and monitoring with Zabbix, ensuring proficient implementation and management of observability solutions and monitoring systems. This includes data analysis and problem-solving to maintain the availability and performance of IT resources.

Commitment to staying abreast of the latest technological advancements is paramount, ensuring that knowledge remains current and capable of providing efficient and secure solutions. Continually exploring opportunities to leverage technical expertise to drive business success.

IT Analyst
9/1/2019 - Present

Worked as a Level 3 Analyst, providing advanced support to the infrastructure park of a government entity, handling both system installations and network-level tasks. Developed expertise in cloud technologies by migrating local Oracle systems to the cloud and ensuring seamless connectivity with Active Directory (AD) and Service Request Management (SRM) accounts. Demonstrated technical proficiency in managing Firewalls, VPN IpSec, Open VPN, and implementing security updates and patches. Specialized in monitoring and observability by managing Zabbix for creating and maintaining specific environment templates, items, and triggers, as well as configuring Grafana to create comprehensive observability panels.

Ensured client satisfaction and agility in Service Level Agreements (SLA) through effective ticket management using Freshdesk and CA software. Conducted hardware installations including computers and printers, and managed the Return Merchandise Authorization (RMA) process for necessary repairs. Responsible for network equipment installations such as wireless routers, network cabling, and manageable switches. Utilized key tools and systems to perform duties, including Hyper-V, Windows Server, VMware vSphere, and ESXi, as well as third-party software such as AnyDesk and Remote Desktop Connection (RDP). Managed Brocade/HP storage systems to support infrastructure requirements and maintained a high level of system reliability and performance.
IT Support Level 2
4/1/2018 - 9/1/2019

Served as an N2 Analyst providing support to users and performing intermediate network-level tasks. Handled the installation of systems, ensuring cloud connectivity for the latest security updates and patches, and maintained user integration with Active Directory (AD) and System Resource Management (SRM) accounts. Maintained client agility in Service Level Agreement (SLA) management by efficiently managing tickets with Freshdesk and CA software. Was responsible for hardware installation, including computers and printers, and managed repairs through RMA processes. Installed network equipment such as wireless routers, network cabling, and manageable switches. Utilized tools and frameworks including Hyper-V, Zabbix, Windows Server, VMware vSphere and ESXi, third-party vendor software, AnyDesk, Remote Desktop Connection (RDP), and Brocade/HP Storage System.
Gerente de TI translates to IT Manager from Portuguese to English. However, IT Manager is not an educational institution, but rather a job title. Please provide the name of an educational institution for translation or clarification.
12/1/2017 - 3/1/2018

Managed teams in the digitization project of the process collection for the Commercial Registry of the State of Mato Grosso, ensuring efficient workflow and meeting project deadlines. Prepared and sent productivity reports to headquarters, providing insights into the team's performance and progress. Monitored and supported teams using scanners, offering technical assistance and troubleshooting to maintain high productivity levels.
Support Analyst
9/1/2015 - 5/1/2017

Gained in-depth knowledge of the REGIN system used by the Commercial Board of the State of Mato Grosso (JUCEMAT) for opening, exchanging firms, and managing service processes. Developed expertise in monitoring and guiding service users, identifying areas for correction and improvement, and assisting accountants and users. Contributed to the advancement of the accounting sector, thereby supporting overall business development.
Network Analyst
12/1/2014 - 7/1/2015

Installed Dell physical servers and Dell infrastructure, ensuring robust and reliable hardware setup. Migrated the SHIL System utilized by the hospital to the new server, upgrading system capabilities and performance. Installed network cabling adhering to NBR5810 and EIA/TIA 568B standards, guaranteeing optimal network functionality and compliance with industry standards. Supported users through routine, preventive, and corrective maintenance, enhancing system reliability and user satisfaction.
IT Support Analyst
4/1/2013 - 8/1/2014

Developed proficiency in performing routine maintenance tasks within a government agency environment, specifically at JUCEMAT (Commercial Board of the State of Mato Grosso). Gained extensive experience in troubleshooting and repairing hardware and software issues across various government-deployed systems. Demonstrated advanced skills in using system monitoring tools and frameworks to ensure optimal system performance and uptime. Utilized CMMS (Computerized Maintenance Management Systems) for efficient tracking and management of maintenance activities. Contributed to the creation and implementation of preventive maintenance schedules, enhancing the longevity and reliability of critical infrastructure. Proficient in coordinating with multiple departments to minimize downtime and maintain continuity of operations. Acquired comprehensive knowledge in configuring network devices and ensuring cybersecurity protocols were adhered to, safeguarding sensitive data from potential threats.
Computer Technician
3/1/2011 - 7/1/2012

Gained expertise in the maintenance, configuration, and management of computer network assets and liabilities. Developed proficiency in the installation, configuration, and updating of software. Facilitated the training of students and employees, imparting essential computing skills and knowledge.
Computer Science Teacher
1/1/2010 - 8/1/2010

Provided technical support for the unit's computers, ensuring smooth operation and prompt resolution of technical issues. Demonstrated expertise in hardware troubleshooting and system maintenance. Conducted regular software updates and configurations to optimize performance. Delivered high-quality instruction in computer science classes, developing curricula and engaging in effective teaching strategies for college students. Utilized a variety of educational tools and platforms to enhance learning and foster a comprehensive understanding of computer science principles. Engaged with students to identify their learning needs and adapted teaching methods accordingly. Ensured the security and integrity of computer systems by implementing best practices and regularly monitoring for potential vulnerabilities.
Technical Assistant in Computer Networks
9/1/2008 - 1/1/2010

Gained extensive knowledge and expertise in computer network architecture, including both active and passive components. Developed proficiency in configuring and managing routers, switches, firewalls, and other network management tools. Demonstrated skills in troubleshooting network issues, optimizing network performance, and ensuring robust security protocols. Worked with LAN, WAN, and wireless networks to ensure seamless connectivity and efficiency. Utilized frameworks and tools such as Wireshark for network analysis, NetFlow for traffic monitoring, and SNMP for network management.

Additionally, advanced technical assistance skills in computer hardware and software maintenance were developed. Expertly diagnosed and resolved issues with desktops, laptops, and peripheral devices. Showcased competence in operating systems management, including installations, updates, and patches for both Windows and Linux environments. Utilized various remote support tools and ticketing systems to manage and document technical support tasks. Implemented and maintained backup solutions, ensuring data integrity and availability. Leveraged virtualization tools like VMware and Hyper-V for environment management and testing scenarios.

Analysis and Development of Systems at FATEC SENAI MT - College of Technology
2019 - 2023
Specialization in Data Science at UFMT - University of the State of Mato Grosso
2024 - 2026