Fernando F.
IT Operations Specialist

Skills

Jira

Fernando is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

Graduated in Information Systems with a Master's in Business Administration from UNIFACS, and a specialist in IT Governance and ITSM. Holds a position as a post-graduate professor at PUC-PR and previously served as Director of Corporate ICT Solutions and Information Security at SAEB. Possesses significant experience as a consultant and educator, with a focus on management, strategic planning, governance, and information technology. Provided consulting services to notable private sector clients including State Grid Brazil, Le Biscuit, Fundação José Silveira, Atakarejo, and Labchecap, as well as public sector entities like SSP/BA, TRE/BA, SENAC-RS, SEBRAE-SP, and TRT/SE. Taught management and governance courses for MBA and undergraduate programs at UNIJORGE, Ruy Barbosa, and UCSAL. Trained over 1,000 professionals in IT management and governance best practices via ITIL and COBIT courses, and delivered more than 50 lectures both online and in-person. Coordinated IT operations at HBA, where was awarded prominent CIO of Bahia in 2011, and worked in various roles including systems coordination and service desk coordination for public administration clients such as SEC-BA, TJ/BA, UNEB, and the Ministry of Education. Founded Portal GSTI and holds several professional certifications including ITIL Expert, ITIL Manager, PSM - 1, COBIT, OCEB, ISO 20000 Foundation, and ISO 27002.

IT Governance Consultant / Specialist
1/1/2008 - Present

Accumulated over 15 years of experience in IT Governance, demonstrating extensive knowledge and application of industry best practices and standards. Developed technical expertise in utilizing ITIL and COBIT frameworks to implement and maintain robust IT governance structures. Worked extensively with tools such as ServiceNow and Jira for process automation and management. Proficient in analyzing and mitigating IT risks, conducting audits, and ensuring compliance with regulations such as GDPR and SOX. Adept at creating and enforcing policies for data security, information management, and IT service continuity. Key accomplishments include optimizing IT service delivery processes, improving incident response times, and achieving significant cost savings through effective resource management and strategic planning. Skilled in stakeholder management, fostering cross-functional collaboration, and driving continuous improvement initiatives within IT departments.