Fernando P.
Project Manager

Skills

Node.js

Visual Basic

Transact-sql

Visual Basic .Net

Vba

Pl/sql

Java

Javascript

Python

C++

Mysql

React

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Bio

Specializing in IT management, coordination, projects, and systems, expertise is grounded in the implementation of industry-standard best practices. With extensive experience in the IT sector, the professional has cultivated maturity and a deep reservoir of knowledge, ensuring effective and responsible engagement in all endeavors. Emphasis is placed on strong communication skills, a self-taught and autonomous approach, and a commitment to responsibility. The individual has demonstrated leadership in team settings for system and IT projects, efficiently managing internal teams, external contractors, suppliers, and clients while seamlessly transitioning between technical and business domains.

Senior Project Manager / Agile Master Salesforce
3/1/2021 - Present

Developed expertise in Salesforce, VLocity, and Apex, managing teams in Java and various technology projects. Handled budget control, allocations, and activity management. Negotiated and interacted with clients, monitored projects and deliveries, sought opportunities, and reported progress. Participated in a large Salesforce project as an Agile Master within a SAFe environment. Utilized Java, API Rest, Spring Boot, Microservices, SOAP, JUnit, Maven, Kubernetes, Docker, and Octane. Applied Scaled Scrum (SAFe) framework in project management and team coordination.
Senior Project Manager
1/1/2021 - 3/1/2021

Managed the implementation projects for credit and debit card issuers on both domestic and international levels, including activities and integrations between the Card Network, Card Processors, Acquirers, and Sub-acquirers, CIP, and Settlement entities. Responsibilities included monitoring and follow-up with teams such as homologation, certification, cards, BIN, R&C, warranties, cryptography and keys, card design, CHIP, contactless, and embossing machines. Ensured the smooth tracking and validation of the entire transaction flow from initiation in a terminal via PDV, POS, TEF, or eCommerce to the capture and approval of payments. Also managed processes for refunds and chargebacks, as well as the debit flow.
Development and Support Manager
8/2/2020 - 1/2/2021

Led the customization and implementation of Salesforce projects across Sales Cloud, Service Cloud, and Marketing Cloud domains. Oversaw a team comprising 12 senior professionals, including architects, developers, functional, and operational staff, instilling agile culture through adapted/scaled Scrum methodologies. Customized the Salesforce Agile Accelerator to create management and project monitoring tools. Conducted comprehensive Hands-On Agile training sessions for Product Owners, Scrum Masters, Development Teams, Key Users, and Clients.

Facilitated the transition to Scaled Agile/Scrum models by training team members and monitoring their adoption. Addressed impediments, provided solutions, and fostered direct interactions with executive client areas, supporting the commercial process of Salesforce projects. Established SLAs and service standards while allocating qualified professionals for operational support and improvement contracts. Enhanced the Salesforce Service Cloud tool to optimize case registration, monitoring, and resolution processes based on COBIT/ITIL best practices.

Collaborated with HR to recruit and onboard new professionals across various layers, including leadership, development, configuration, and Salesforce operations. Implemented and conducted 360-degree feedback, performance evaluations, merit recognition, promotions, and managed team dismissals. Supervised team hours, activities, and project allocations, adopting electronic signatures via D4Sign for formalization processes.
Project, Systems and Support Manager
2/2/2019 - 2/2/2020

Managed and enhanced the primary web and mobile platform, driving technological differentiation and contributing to substantial market share growth for a rapidly expanding company. Directed PMO activities across a comprehensive roadmap of system modernization and digital product evolution projects, overseeing a multidisciplinary team in the areas of Projects, Systems Management, Infrastructure, and ongoing Support. Facilitated the creation and stabilization of processes across various departments and implemented digital products using the Agile/Scrum framework, fostering an agile culture within the organization. Orchestrated the strategic management of the team's roadmap, aligning priorities with corporate objectives.

Developed POCs and prototypes, conducted technical and financial viability analyses, and managed multidisciplinary teams. Specialized in business process architecture, innovation, and support. Assembled a high-performance team through strategic recruitment. Utilized an array of technologies including .NET C#, JS, Angular, DDD, WEBAPI, web services, SQL Server, containers, microservices, messaging, Docker/Kubernetes, RabbitMQ, Graylog, and Azure. Employed tools such as Project, Trello, Git/Github, Excel VBA, VPN, FTP, and virtualization technologies. Applied frameworks like Waterfall and Agile/Scrum to streamline project execution and delivery.
Senior IT Demand and Project Manager
8/2/2011 - 2/2/2019

Developed expertise in managing and implementing numerous projects related to loyalty programs within a major sector player in Brazil. Actively engaged in partnership implementation projects with leading retailers and financial institutions, collaborating on campaign design, business rule development, and technical integration for transactional information traffic. Acquired in-depth knowledge across Marketing, Digital Products, Finance, and Commercial management, alongside experience in leading both internal and outsourced teams.

Handled projects involving millions of participants and transactions, contributing significantly to the company's financial capital. Played a crucial role in Agile/Scrum framework implementation, acting as a specialist and collaborating among various Squads. Demonstrated professional growth and received recognition for merit, with annual performance evaluations nearing the highest scores.

Specialized in POCs, prototyping, technical and financial feasibility analysis, and managing multidisciplinary teams. Excelled in business and solutions, control of loyalty programs, business process architecture, marketing campaigns, gamification, payment systems, anti-fraud tools, financial reconciliation, billing and accounting processes, and ensuring delivery quality.

Utilized a wide array of technologies including CRM Siebel Loyalty, Siebel OM, SOA/SOAP, SOAPUI, Oracle DB 11g, ODI, ETL, eCommerce platforms, ServiceNow, MarketPlace (ATG), BPM/BMPN/BPMS, Email Marketing Triggers (Salesforce), IBM Campaign, CRM systems, BI, and mobile solutions. Employed frameworks such as Waterfall and Agile/Scrum.