Filipe D.

Product Owner

Product Owner
1/1/2022 - Present

Led multifunctional teams in the development and delivery of innovative products, ensuring alignment with business goals and customer needs. Collaborated with stakeholders to define product vision, strategy, and roadmap by incorporating market research and analysis. Translated business requirements into user stories, specifications, and acceptance criteria for development teams. Managed product backlog by prioritizing features and tasks while balancing development and maintenance needs. Interacted with customers to collect feedback, iterate on product features, and contribute to strategic planning aligned with company objectives.

Project Manager
5/1/2021 - 12/1/2022

Oversaw the planning, execution, and closure of diverse projects, ensuring timely and on-budget completion while adhering to scope requirements. Collaborated with cross-functional teams to define project objectives, deliverables, and timelines, thereby promoting effective communication and alignment. Developed detailed project plans that outlined tasks, resource requirements, and milestones to guide the team throughout the project lifecycle. Monitored project progress, identified potential risks, and implemented mitigation strategies to ensure successful delivery. Conducted regular project meetings to update stakeholders, address issues, and facilitate problem-solving sessions.

Business Analyst
10/1/2019 - 4/1/2021

Utilized expertise in analyzing business processes, systems, and requirements to identify improvement and optimization opportunities. Engaged with stakeholders across departments to collect and document comprehensive business requirements, ensuring clear communication and understanding. Employed various tools and methodologies to create detailed business process models, flowcharts, and use cases. Bridged business needs and technical solutions by translating requirements into actionable tasks for development teams. Conducted in-depth data analysis to glean insights into performance, business trends, and potential enhancements, supporting data-driven decision-making.

Night Auditor
11/1/2018 - 10/1/2019

Managed night operations, overseeing financial transactions, reconciling accounts, and ensuring accuracy in financial reports. Conducted detailed audits of daily revenues, expenses, and transactions, identifying discrepancies and implementing corrective measures. Coordinated with various hotel departments to compile and analyze data related to occupancy, room revenue, and other performance metrics. Addressed guest inquiries and concerns during the night shift, delivering exceptional customer service and effectively resolving issues. Generated and distributed accurate and timely reports summarizing the night’s financial activities and key performance indicators.

Physics at Federal University of Santa Catarina
2020 - 2022

Computer Engineering at Anhembi Morumbi
2021 - 2023

Customer Service Management at Greystone College
2017 - 2018

Supervision Skills – Managing Groups and Employee Interaction at Alison
1/1/2023

Introduction to Product Management at Awari
1/1/2023

Foundations of Technical Support at Coursera
1/1/2022

IT Infrastructure Systems and Services Administration at Coursera
1/1/2022

Foundations of Project Management at Coursera
1/1/2022

Programming Logic at Udemy
12/1/2021

IT Support Management: IT Service Center at Udemy
12/1/2021

Moodle Administration at Adapta
11/1/2021