Gabriel D.Data Analyst
Skills
Holding a degree in Systems Analysis and Development and an MBA with a specialization in Business Intelligence, the candidate currently serves as a Data Analyst. They have cultivated a career in Data Science, demonstrating proficiency in various phases of data management, including extraction, transformation, loading, and modeling (ETL). Additionally, they are adept at creating and maintaining reports in tools such as Excel and Power BI, with a focus on key performance indicators (KPIs) and balanced scorecards (BSC). Their expertise has facilitated the generation of insights to support operational decision-making processes.
Data Analyst
10/1/2021 - Present
Maintained the customer base, ensuring accurate and up-to-date records. Extracted information to support corporate sales campaigns, integrating Salesforce with the data lake to streamline relationship management tools. Managed access to email and SMS journey creation tools, facilitating seamless communication strategies. Executed ETL processes, extracting data from Oracle SQL databases and performing transformations using Python (Pandas), alongside comprehensive data modeling tasks. Engaged actively in Agile methodology through regular participation in team meetings.Planning consultant
7/1/2020 - 10/1/2021
Developed expertise in headcount sizing analysis and calculations. Managed the payment of bonuses by tracking variations between actual and planned performance. Calculated and maintained the Balanced Scorecard for various operational metrics. Planned and controlled sales force operations, including strategy definition and deviation identification. Monitored Key Performance Indicators (KPIs) to ensure alignment with strategic goals. Prepared, maintained, and automated management reports to streamline processes. Conducted analysis, definition, configuration, and monitoring of mailing strategies to optimize communication effectiveness.Telecom Technician
5/1/2014 - 7/31/2020
Developed expertise in the training and development of Telecom Technicians at both junior and professional levels. Conducted in-depth analysis and correction of metal cabinet registrations to prevent installation issues. Specialized in VBA macro development in Excel to optimize tasks and enhance quality. Created and refined PL/SQL queries for report development, leading to improved quality and expedited error handling in registration databases. Managed the SAGRE system for the analysis and registration of new cities and cabinets. Performed validation and correction of fiber optic network registrations, reducing installation complications. Led a team focused on registration correction, including training, task distribution, delivery control, audits, and providing feedback for continuous improvement.Telecom Technician JR
12/1/2012 - 4/30/2014
Achieved proficiency in registering new cabinets and implementing metal and fiber optic networks in the SAGRE system and the LM EXPRESS project. Collaborated extensively with sales and planning teams to serve new customers with optimized cost-efficiency and enhanced operational efficacy.Administrative assistant JR
8/1/2008 - 10/31/2010
Addressed customer inquiries regarding corporate products, initiated by the Call Center and sales consultants. Conducted analysis and interpretation of sales contracts and additive terms. Performed problem history analysis as well as billing analysis based on contract fees and tariffs. Coordinated with related business areas for prioritization and problem solving. Communicated with consultants, account managers, and external customers to provide updates on problem status. Executed systemic procedures to correct root problems. Developed a form in VBA Excel to enhance and ensure sector quality.
IT at International University Center UNINTER
2018 - 2020Business Intelligence at Positive University
2020 - 2021
Big Data Fundamentals 3.0 at Data Science Academy
3/1/2022Microsoft Power BI for Data Science at Data Science Academy
2/1/2022Python Fundamentals for Data Analysis 3.0 at Data Science Academy
1/1/2022Concepts and Best Practices with PostgreSQL Databases at Digital Innovation One Inc.
8/1/2021Scrum Fundamentals Certified at SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(381 pages)
2/1/2020Project Risk Management and Identification Planning at FGV Online
2/1/2020Lean 6 Sigma - Yellow Belt at Vivo (Telefônica Brasil)
5/1/2018
Gabriel is available for hire
Hire Gabriel D.
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