Guilherme B.IT Operations Specialist
Skills
With over 11 years of experience in the technology sector, this professional possesses extensive expertise in HelpDesk operations, supported by an ITIL Certification. Currently specializing in cloud technology, they are well-versed in its expanding influence within the industry. Renowned for exceptional user interaction, strong communication capabilities, and exemplary teamwork, this individual adeptly manages incidents to ensure swift resolutions, thereby minimizing operational disruptions.
Technical Support Analyst
8/1/2011 - 4/1/2024
Developed proficiency in prioritizing customer service, efficiently solving problems using available tools. Actively sought out and implemented new tools to facilitate customer service and incident resolution, demonstrating a continuous commitment to enhancing service quality and operational efficiency.
Information Technology/Information Systems Technology at Barretos Educational Foundation University Center
2005 - 2009
AWS Certified Cloud Practitioner Certificate at Alura
10/1/2022Amazon S3: Manage and Store Objects in the Cloud at Alura
9/1/2022Amazon Lambda: Running Serverless Code at Alura
9/1/2022Amazon CloudWatch: Full Visibility of Applications and Services in the Cloud at Alura
9/1/2022AWS Certified Cloud Practitioner: Domain 1 and 2 at Alura
9/1/2022Amazon Lightsail: Simplifying the Cloud at Alura
3/1/2022Deploy on Amazon EC2: High Availability and Scalability of an Application at Alura
10/1/2021IT Infrastructure Services Management: Roles and Processes at Alura
3/1/2019Service Management: Understanding Service Operation at Alura
3/1/2019Quality Management: Service Operation at Alura
3/1/2019ITIL Foundation Career Certification at Alura
3/1/2019IT Alignment to Business: Strategies and Service Design at Alura
3/1/2019
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