Guilherme H.Data Engineer
Skills
A Systems Manager with a degree in Information Systems from the Federal University of Lavras, possesses extensive experience in ERP Visual Rodopar, SQL Server, Crystal Reports, and IT department management. Led the SIGx HI Transportes project, an integrated management system featuring web-based ERP integration, tracking capabilities, payroll functionalities, and Power BI support to enhance employee productivity.
Systems Manager
2/2/2021 - Present
Led and managed development, IT infrastructure, and user support teams, ensuring efficient operation of ERP systems and databases that support over 300 employees. Developed proficiency in SQL Server with over 8 years of experience and over 5 years in web development using PHP/Laravel. Secured ITIL 4® certification, which facilitated effective IT service management. Demonstrated expertise in Windows Server configuration and maintenance.
Managed application development projects, ensuring database systems were up-to-date and secure. Delegated tasks and supervised team activities to maintain seamless operations. Utilized Crystal Reports and Power BI to create operational and management reports critical for strategic decision-making and system performance monitoring. Ensured compliance with data protection laws and information security regulations.
Pioneered the adoption of new technologies and strategies to refine processes and bolster service excellence. Managed supplier contracts and oversaw the approval and updates for the Visual Rodopar system. Balancing technical acumen with leadership capabilities, facilitated the alignment of IT operations with the company's strategic objectives.Senior IT Analyst
6/2/2020 - 1/2/2021
Developed expertise in the development of indicators and management within the Information Technology field. Created customized dashboards using Power BI to aid strategic decision-making processes. Responsible for crafting and maintaining queries to empower business analysts to utilize information efficiently and accurately. Demonstrated skills in managing various IT domains, including ERP systems, GSuite administration, equipment maintenance, information security, and server management. Ensured efficiency in internal processes via ERP system optimization and managed GSuite to streamline workflows. Proficient in the implementation of best information security practices and server management to secure company data. Continuously updated knowledge of market trends and the latest technologies, contributing to the development of innovative technological solutions that enhance productivity and efficiency while safeguarding organizational data.IT Analyst
7/2/2014 - 6/2/2020
In the role of IT Analyst, developed comprehensive expertise across the entire Information Technology spectrum, including ERP system management, information security, and telephony. Demonstrated advanced skills in equipment and server management, task delegation, and identifying new technologies to enhance process efficiency. Managed and maintained the database, ensuring data integrity by checking for inconsistencies and securing data backup.
Proficient in creating detailed reports, indicators, and mandatory documents using CrystalReports. Provided support for network setup in branch locations, managed internet provider contracts, and verified supplier agreements. Conducted training sessions on IT tools, established user profiles for system access, emails, and groups, and analyzed administrative processes to enhance performance.
Excelled in designing marketing materials and provided homologation and updates for the Visual Rodopar system. Effectively controlled and resolved HelpDesk requests, evaluated system performance, and developed and maintained BI dashboards, thereby facilitating informed decision-making.IT Assistant
6/2/2013 - 6/2/2014
Designed artwork for monthly campaigns, configured access profiles for systems, and managed the company's mobile telephony, including controlling devices, invoices, and collaborating with the carrier's support department. Configured corporate cell phones, assisted in routine departmental activities, and was accountable for creating, maintaining, and updating the Intranet. Provided remote and in-person support to employees, particularly with the ERP system (Visual Rodopar). Installed and configured software and peripherals, maintained microcomputers, and structured network/voice cabling. Additionally, set up email accounts for employees, ensuring a seamless workflow and communication environment.IT Assistant
6/2/2012 - 5/2/2013
Provided technical support to company employees both remotely and in-person to ensure optimal functionality of computers and IT systems. Engaged in the installation and configuration of software and peripherals, alongside the maintenance of microcomputers and structured network/voice cabling. Assisted in routine departmental activities, while actively participating in projects aimed at enhancing technological infrastructure. Additionally, developed and maintained the Intranet system and configured email accounts for employees.IT Intern
12/2/2011 - 5/2/2012
Provided remote and in-person technical support to employees, specifically focusing on the ERP system Visual Rodopar. Installed and configured various software applications and peripherals, ensuring that all systems functioned seamlessly. Managed maintenance of desktop computers and structured network/voice cabling, guaranteeing consistent performance and connectivity. Configured and maintained employee email accounts, ensuring smooth communication processes within the company.
Information Technology/Information Systems Technology at Federal University of Lavras
2015 - 2020Web Development at Federal Institute of Southern Minas
2023 - 2023
Communication Techniques at Green Tecnologia
6/1/2021ITIL4 - Foundations at Green Tecnologia
6/1/2021ISO27001 - Fundamentals at Green Tecnologia
6/1/2021Cloud Computing - Fundamentals at Green Tecnologia
6/1/2021ITIL® Foundation Certificate in IT Service Management at PeopleCert | AXELOS
6/1/2021COBIT 2019 at Green Tecnologia
6/1/2021SCRUM Master Fundamentals at Green Tecnologia
6/1/2021DEVOPS ESSENTIALS PROFESSIONAL CERTIFICATE (DEPC) at CertiProf
7/2/2020Awesome Dashboards and Unique Visuals in Power BI at Planilheiros
4/2/2020Power BI BootCamp Course at Dot-Insight
6/2/2019Spreadsheet Professionals - Power BI - Module I at Planilheiros
5/2/2019Complete Git: From Basic to Advanced at Udemy Brasil
7/2/2018Empretec at Sebrae Minas - Serviço de Apoio às Micro e Pequenas Empresas de Minas Gerais
7/2/2017Crystal Report XI at Datapar Ltda
6/2/2013
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