Haroldo C.
Business Operations Specialist

Skills

Pl/sql

Oracle Database

Java

Jira

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Bio

Committed to delivering high-value business products with a focus on premium quality, emphasizing continuous improvement and team alignment. Over fifteen years of experience in Information and Communication Technology (ICT) with more than a decade dedicated to requirements and business analysis. Successful product development is achieved through a deep understanding of client needs, effective prototyping, and fostering strong team collaboration and client engagement.

Managed and initiated a significant project developing a taxpayer portal for the Municipal Finance Secretariat in Fortaleza, aimed at digitizing processes, reducing paperwork, and improving communication between public entities and taxpayers.

Areas of expertise encompass Agile software development, including methodologies such as Kanban, Scrum, Lean, DSDM, FDD, ASD; the Business Analysis Body of Knowledge (BABOK); Neuro-Linguistic Programming (NLP); Management 3.0; Design Thinking; User Experience Design; Interaction Design; and UML.

Business Analyst
2/1/2011 - 4/1/2016

Conducted business process analysis and requirements elicitation with the client's business team, focusing on comprehensive product discovery. Mitigated risks related to legal, business, usability, feasibility, and product value. Developed high and low-fidelity prototypes, ensuring validation, approval, and versioning of requirements. Documented requirements using UML, including behavioral diagrams such as sequence, activities, and use cases, as well as structural diagrams like class and object diagrams. Generated production estimates and monitored the development process, ensuring adherence to the company's methodology. Assisted the quality team to maintain high standards. Conducted presentations, validation sessions, training, and implementation of the developed software for clients.

Acquired strong knowledge in Public Health and EPR MV, particularly in modules including scheduling, service, prescription, pharmacy, inventory, and billing. Gained expertise in ERP SOUL MV Hospital for hospital management, focusing on modules such as service, care, supplies, and billing.
Requirements Analyst
4/1/2016 - Present

Engaged in business process analysis and requirements elicitation with the business team, including product discovery, validation, and versioning of requirements. Mitigated various risks such as legal, business, usability, feasibility, and product value issues. Expert in high/low fidelity prototyping, validation, and developing proofs of concept (POC). Conducted careful planning and estimation of deadlines using established institutional metrics. Monitored the entire development, testing, and validation processes closely. Implemented Data Definition Language (DDL) and Data Manipulation Language (DML) routines, and programmed in PL/SQL on ORACLE. Utilized a variety of tools including Enterprise Architect, Jira, OTRS, Oracle SQL Developer, and Pencil. Possessed strong knowledge of municipal taxes such as ISSQN, ITBI, and IPTU. Contributed to the development and maintenance of the taxpayer services portal (e-SEFIN) and corporate ERP's people and processes modules.
Full Stack Developer
10/1/2005 - 4/1/2010

Developed technical expertise in ASP, Java, Grails, JQuery, Struts2, Spring, and Hibernate through the analysis and development of web applications aimed at public health. Created use cases, class diagrams, and user stories to streamline development processes. Implemented significant improvements in federal systems such as SINASC (Information System on Live Births) and SIM (Mortality Information System), enhancing their functionality and performance. Contributed to the development and adaptation of a municipal version of Sisvan (Food and Nutritional Surveillance System) to better meet local needs. Played a key role in the development of the SAU solution (User Service System), effectively serving the entire secretariat and improving user service operations.
Computer Operator
10/1/2002 - 4/1/2010

Participated in the ERP Public Health implementation team for the city of Fortaleza - Ceará. Gained extensive experience across various teams including the Data Processing Center (CPD), support, help desk, and training of health post professionals. Developed technical expertise as part of the development team in a junior developer role, contributing to the enhancement and maintenance of the ERP system.

Analysis and Development of Web Applications at Estácio
2007 - 2010
Software Engineering with Agile Methodologies at Cruzeiro do Sul University
2019 - 2020

Product Manager Bootcamp at Instituto de Gestão e Tecnologia da Informação
5/1/2022
Product Owner Bootcamp at Instituto de Gestão e Tecnologia da Informação
4/1/2022
International Immersion Program - Agile World at Instituto de Gestão e Tecnologia da Informação
3/1/2022
Emotional Intelligence at Escola Nacional de Administração Pública
3/1/2022
Personal Management - Leadership Foundation at Escola Nacional de Administração Pública
3/1/2022
Mindfulness for Anxiety Reduction in Remote Work at Escola Nacional de Administração Pública
2/1/2022
Design Sprint in Digital Transformation Projects at Escola Nacional de Administração Pública
2/1/2022
Customer Experience Management at FIAP
2/1/2022
User Experience at FIAP
1/1/2022
CPRE-FL Requirements Engineering at ABRAMTI
2/1/2019