Igor D.
Product Manager

Skills

Jira

Igor is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

Specialist in digital products with over a decade of experience in both B2B and B2C sectors. Career progression has aligned with advancements in technology and innovation, demonstrating a focused interest in addressing client challenges. Through effective teamwork, clear communication, adaptability, and proficient management across business domains, IT, and UX, consistently contributes value to products and provides optimal solutions for clients and stakeholders.

Product Manager | Product Owner
4/1/2022 - Present

Led and coordinated the development of the B2B Application facelift and the Web Portal product targeted towards public and B2B clients within the Telemedicine segment. Collaborated extensively on maintenance, discovery processes, delivery, and life cycle management for public and B2C clients in the Telemedicine segment. Demonstrated excellence in innovation and management of both B2B and B2C products, driving product development from conception to launch. Managed end-to-end product discovery, delivery, and ensuring optimal product market fit.

Key responsibilities included overseeing the entire product development life cycle while continuously generating value for the product. Mapped and validated hypotheses, engaged in product design, and formulated the product roadmap. Utilized metrics and KPIs for performance measurement and undertook detailed market analysis and persona development. Managed multifunctional teams and squads, engineered and tested Proof of Concepts (PoCs), and meticulously handled backlog management including epics, features, and user stories. Defined and ensured adherence to the Definition of Ready (DoR) and the Definition of Done (DoD). Prototyped and conducted usability testing while effectively managing stakeholders' expectations.
IT Solutions Consultant | Requirements | CSPO
9/1/2020 - 3/1/2022

Managed the gathering of functional and technical requirements, creating detailed user stories to guide development. Acted as Product Owner, overseeing the creation of application screen prototypes and providing critical support to development and testing teams to ensure comprehension of business rules. Conducted backlog refinement, planning, activity effort estimation, and delivery retrospectives, ensuring smooth project progression. Led daily stand-ups, actively monitoring and advancing ongoing activities to maintain alignment with project goals.
IT Solutions Consultant - Project: McDonald's – Golden Arches
10/1/2017 - 9/1/2020

Oversaw the entire system configuration, database, and data management for a major fast food company in Latin America, including requirements gathering and conducting on-site workshops at client branches. Defined strategic approaches and provided status reports for tasks performed, while configuring, implementing, and testing new features and workflows within the system. Conducted case and stress testing in the laboratory to ensure quality delivery and offered Hypercare support to stores post-system implementation. Delivered comprehensive training sessions for trainers and end-users, and served as Product Owner with a focus on UI and UX prototyping.

Key accomplishments include automating processes and designing a UI that reduced order placement time, enabling approximately 80% of orders to be made directly from the system's main screen. Enhanced the customer experience through the design and implementation of a UX for self-service kiosks, and standardized screens, functions, buttons, and colors to optimize usability and accessibility. Conducted workshops for clients across Chile, Argentina, Panama, and Costa Rica, achieving performance, quality, and reliability improvements with new technologies and methodologies. Led Train-the-Trainer sessions, equipping technical teams and key users to manage the post-Go Live backlog effectively.
IT Solutions Consultant - Project: Schneider-Electric
3/1/2016 - 10/1/2017

Served as Product Owner and Tester, demonstrating robust analytical skills in assessing functional and technical requirements. Conducted thorough process mapping to identify and document potential improvements, implementing defined processes while ensuring seamless integration with the company's systems. Provided guidance to users for optimal utilization of implemented solutions. Managed and measured demands across various sectors including tax, finance, performance, and system improvements.

Handled extensive documentation and recorded detailed reports, opening tickets with international partners for the scheduling and deployment of releases in QA and production environments. Offered Hypercare support post-release during weekends, ensuring smooth transitions to live environments. Prepared comprehensive Understanding Documents, Functional Specifications, Functional Tests, and User Acceptance Testing (UAT) documents. Delivered exceptional L2/L3 support services and facilitated training and capacity building for key users.

Key accomplishments include achieving a 50% performance gain in the system, and a significant reduction of approximately 75% in the number of tickets. Received recognition for the high quality of results and contributed to the construction and enhancement of the project backlog.
Technical Analyst
6/1/2011 - 3/1/2016

Managed and supported data integration between applications and ERP systems. Conducted analysis, development, and support for PL/SQL and SQL Server database objects. Provided both direct and indirect assistance to end users and Key Users. Maintained and supported e-commerce order entry software, Customer Registration Software, and Quotations and Order Entry Software. Implemented enhancements and resolved bugs. Extracted and generated reports. Developed technical expertise in database management, application integration, and end-user support, utilizing tools and systems such as PL/SQL, SQL Server, and various customer-focused software solutions.