Isabel S.Scrum Master
Skills
An individual characterized by determination and a strong work ethic, consistently seeking new challenges. A firm believer in the importance of continuous learning and knowledge acquisition, whether through literature, formal courses, or interpersonal interactions. Values the growth of the community and advocates for teamwork as a catalyst for progress. Continuously pursues opportunities to exchange and enhance knowledge with others.
Global Scrum Master
10/1/2022 - 2/1/2024
Led three international squads, managing agile ceremonies and rituals such as Dailies, Planning, Review, and Retrospective. Conducted regular individual meetings (1:1) with team members for alignment and development. Demonstrated proficiency in Azure DevOps for process management and integration, effectively utilized Mural for brainstorming and visual collaboration, and advanced management skills in Jira for task and project tracking. Utilized Excel for analyzing and presenting metrics and implemented Ideazboard for interactive and engaging retrospectives. Ensured effective communication via Slack, Zoom, and Google Meet with team and clients, structured and maintained sprint calendars to synchronize deadlines and objectives, and prioritized and managed backlogs to align tasks with project goals. Developed and monitored key metrics for continuous performance evaluation, facilitated stakeholder meetings to ensure alignment and mutual understanding of project objectives. Exhibited strong stakeholder management skills, critical thinking and sharp analytical abilities, effective problem-solving, and experience in UX design for optimizing interfaces and interactions.SCRUM MASTER
4/1/2022 - Present
Worked on an international Salesforce Project-CRM for an American client. Provided expertise in conducting ceremonies and rituals including daily stand-ups, sprint planning, reviews, and retrospectives. Managed the sprint calendar, conducted 1:1 meetings with team members, and prioritized the project roadmap. Demonstrated proficiency in backlog management and Jira administration. Utilized Excel for tracking and analyzing metrics, Ideazboard for conducting retrospectives, and facilitated communications through Slack, Zoom, and Google Meet with both the team and client. Effectively conducted stakeholder meetings, and developed skills in User Experience (UX), stakeholder management, critical thinking, analytical capability, problem-solving, and User Experience Design (UX).Scrum Master | Senior Devops
10/1/2021 - 4/1/2022
Led the implementation of SRE best practices, focusing on Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs). Monitored and improved key metrics such as Mean Time to Recovery (MTTR), Mean Time Between Failures (MTBF), Mean Time to Restore Service (MTRS), and Recovery Point Objective (RPO). Conducted both functional and non-functional tests, including fire tests, to ensure robust system performance. Utilized advanced monitoring tools and telemetry systems to maintain system reliability and employed chaos engineering principles to enhance system antifragility. Implemented and managed Integrated Application Security Testing (IAST), Static Application Security Testing (SAST), and Dynamic Application Security Testing (DAST) practices. Utilized Splunk for log analytics and Prometheus for monitoring.
Contributed to a Salesforce CRM project for an international client. Managed Scrum ceremonies including daily stand-ups, planning meetings, reviews, and retrospectives. Created and maintained the sprint calendar and facilitated one-on-one meetings with each team member. Prioritized the roadmap and managed the product backlog using Jira, while keeping track of metrics with Excel spreadsheets. Used Ideazboard for retrospective activities and ensured effective communication with team members and clients through Slack, Zoom, and Google Meet. Held facilitation meetings with stakeholders to drive project progress and alignment.
Developed and honed skills in user experience (UX), stakeholder management, critical thinking, analytical problem-solving, and UX design.DevOps Mid-Level
9/1/2021 - 12/1/2021
Developed and implemented best SRE practices, focusing on SLI, SLO, and SLA metrics. Gained expertise in calculating and optimizing MTTR, MTRS, MTRO, and RPO metrics. Conducted both functional and non-functional testing, and performed fire testing to ensure system robustness. Utilized advanced monitoring tools and telemetry to maintain system health. Worked on enhancing systems' antifragility through Chaos Engineering techniques. Applied security testing methodologies including IAST, SAST, and DAST. Leveraged tools like Splunk, Prometheus, and Pipepper for monitoring and analytics. Employed the Kanban methodology to manage workflow and ensure continuous improvement.Cloud Engineer Jr
7/1/2021 - Present
Gained extensive experience in managing continuous integration and continuous deployment (CI/CD) pipelines using Jenkins. Developed automation scripts with Ansible, ensuring streamlined configuration management and deployment processes. Conducted thorough code quality checks with SonarQube, contributing to maintaining high code standards. Utilized Terraform for infrastructure as code, expediting setup and scaling of AWS resources. Adhered to Kanban methodologies for efficient project management and workflow optimization. Enhanced system monitoring and performance analysis using Datadog and New Relic. Leveraged comprehensive knowledge of AWS services to architect and deploy robust cloud solutions. Demonstrated proficiency in operating and managing Linux environments, ensuring stability and security of server operations. Maintained code version control and facilitated collaboration using Git and GitHub.Trainee Devops
3/1/2021 - 8/31/2021
Developed proficiency in AWS services, supporting developers with service creation and maintenance, including managing access permissions. Utilized Docker for containerization and managed repositories with Git and GitHub. Gained experience with Macincloud and Vaultr for cloud-based macOS solutions. Created and managed databases such as MongoDB, MongoExpress, and Redis using Docker. Worked with Jenkins for continuous integration and delivery.Trainee Devops
8/1/2020 - 7/31/2021
Developed expertise in English transcription for artificial intelligence programs before transitioning to a DevOps trainee role. Gained proficiency in cloud technologies, specifically AWS, and developed service templates using AWS CloudFormation. Monitored AWS services through CloudWatch and assisted data scientists with database automation using Ansible. Utilized the Serverless Framework for automating AWS services and maintained environments on Linux. Managed code repositories and collaborative projects using GitHub.Guest Services Specialist
7/1/2018 - 3/31/2020
Served as the main point of contact for passenger assistance, addressing a wide range of needs including hotel reservations, restaurant bookings, tour arrangements, flight check-ins, currency exchanges, helicopter reservations, and car rentals. Managed VIP clients and organized group events, ensuring seamless communication and coordination among all departments on the ship. Completed multiple onboard service courses, culminating in a promotion to guest services specialist. Demonstrated exceptional organizational and customer service skills, contributing to an unforgettable passenger experience.Guest Services Associate
8/1/2017 - 4/30/2018
Provided comprehensive passenger assistance on board, addressing a wide range of inquiries and needs with exceptional service. Developed strong problem-solving skills and effective communication techniques to ensure passenger satisfaction and comfort during their voyage. Gained experience in customer service and hospitality, with a focus on resolving issues promptly and maintaining a welcoming and professional atmosphere.Guest Services
2/1/2017 - 7/31/2018
Developed expertise in VIP customer service management, including overseeing crew roles and performing room service duties. Demonstrated proficiency in handling check-in and check-out procedures, managing the closure of pending accounts, and addressing special guest requests efficiently.Concierge
10/1/2016 - 2/28/2017
Provided exceptional service to VIP customers, managing booking and check-in for airline tickets and arranging tours while assisting with tourist itineraries. Presented dishes and drinks to guests and conducted comprehensive restaurant tours. Supported the reception team in handling check-in and check-out processes for hotel guests. Managed reservations in bars and restaurants and fulfilled special guest requests. Coordinated transportation needs by arranging taxis or private transport upon guest request.Receptionist
12/1/2015 - 3/31/2016
Managed check-ins and check-outs for a 4-star hotel, delivering exceptional guest service. Provided comprehensive tourist information and handled all reservations, ensuring seamless communication via telephone. Managed the reception and distribution of mail and packages for guests, and executed administrative correspondence for the hotel. Effectively promoted and sold tours, enhancing guest experience.Travel Agent
2/1/2012 - 9/30/2015
Developed proficiency in using the Amadeus system for the sale of air tickets. Managed and facilitated international client interactions, ensuring smooth transactions and high customer satisfaction. Acquired expertise in selling train tickets, life insurance, travel insurance, hotel bookings, and car rentals. Provided comprehensive tourist information and specific guidance regarding check-in procedures.Real Estate Agent
2/1/2011 - 2/29/2012
Facilitated the sale of new developments, including hotels, apartments, and houses, achieving significant sales targets. Promoted to supervisor within five months, taking on the responsibility for training and managing new employees. Developed expertise in sales strategies, customer relationship management, and team leadership, contributing to the overall growth and efficiency of the sales team.Nursing Intern
2/1/2010 - 2/28/2011
Engaged in hands-on patient care and medical assistance as a trainee nurse at a local hospital in São Gonçalo. Applied nursing procedures and techniques to deliver high-quality care. Developed proficiency in patient monitoring and documentation. Gained experience in administering medications, performing routine check-ups, and assisting in medical procedures. Acquired skills in patient communication, care coordination, and utilizing hospital management systems for record-keeping and data entry. Collaborated with a multidisciplinary team to ensure optimal patient outcomes and maintained adherence to healthcare protocols and safety standards.
Tourism Management at Veiga de Almeida University
2012 - 2015Computer Systems Analysis at Estácio
2020 - 2022Flight Attendant at Newflight
2016 - 2016
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10/1/2020
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