Jennifer B.UX Designer
Skills
A dedicated professional with a focus on solving problems and crafting exceptional user experiences through a user-centric approach. Possesses considerable expertise in User Experience (UX) with a strong emphasis on integrating the user perspective into business strategies. Proficient in conducting exploratory research, persona studies, prototyping, and experience mapping to achieve comprehensive project insights. Committed to delivering innovative and impactful solutions that align with user needs and market demands. Aims to contribute as a Service Designer by utilizing UX experience to enhance brand identity and achieve outstanding results.
Service Designer
5/1/2022 - 7/1/2023
Collaborated as a Service Designer on a chatbot project, enhancing shopping flow using data analysis and user research. Created user-centered solutions that strengthened brand identity and improved customer experience. Led workshops to disseminate design methodologies, showcasing expertise in Design Thinking and technology understanding. Managed the Store Pickup process, employing journey mapping and constructing blueprints to align with business vision.CX Analyst
3/1/2021 - 5/1/2022
Contributed to the planning and development of customized Chatbots, emphasizing user research and user-centered design. Demonstrated leadership in defining the client's verbal identity and created wireframes for high-fidelity prototypes. Excelled in conducting effective usability testing and developing innovative solutions for both Mobile and Web platforms.UX Designer
11/1/2020 - 2/1/2022
Led the design and development of a user-centric solution aimed at assisting women in domestic violence situations. Specialized in User Experience (UX) and User Interface (UI), focusing on creating a seamless reporting process and providing comprehensive information on available help resources. Conducted extensive research, including benchmarking existing solutions, forming the foundation for a more effective approach. Formulated and executed both quantitative surveys and qualitative interviews to gather valuable user insights. Developed detailed personas based on these findings to craft a tailored user experience targeted at producing significant impact.
Designed intuitive user flows to ensure an accessible and valuable user journey, fostering business trust. Transitioned these flows into wireframes and conducted usability testing with selected users to validate the solution's clarity and effectiveness. Utilized insights from usability testing to develop high-fidelity prototypes that effectively addressed user needs.
Technical proficiency included using design tools such as Sketch and Figma for wireframing and prototyping. Employed user research methodologies and usability testing techniques to refine the product, ensuring a user-centered and research-backed design process.
Graphic Design at FMU
2019 - 2021UX Design at UX Unicorn
2021 - 2022
Product Design at Josias Oliveira
2/1/2024Service Design at Mergo User Experience
7/1/2022Inclusive and Accessible Writing for Digital Products at How Bootcamps
3/1/2022UX Strategy, UX Research, UX Writing, Experience Mapping, UI Design at UX Unicórnio
10/1/2020
Jennifer is available for hire
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