Jessika D.
Product Manager

Skills

Jira

Jessika is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

Product Manager with over nine years of experience in digital product and project domains. Currently overseeing a B2B SaaS product, demonstrating leadership and innovative project delivery. Experienced in product development, customer success, and team training management, with a particular aptitude for product discovery and strategic execution. Combines strong interpersonal skills with a thorough understanding of customer needs, efficiently managing agile ceremonies and leading development teams to ensure exceptional product quality. Expertise includes mapping customer needs to innovative, customer-centric solutions, underpinned by a background in Computer Engineering. Committed to enhancing operational efficiency and driving innovation through agile practices, and continuously seeks to expand knowledge in the digital products and project management fields.

The term Product Manager is not an educational institution, instead, it is a job title. If you meant something else or have another query regarding educational institutions, please provide more details.
3/1/2020 - Present

Led the lifecycle of innovative digital asset management products, orchestrating synergistic collaboration between technical development teams, UX, design, business, and clients. Ensured products met organizational goals driven by OKRs, which resulted in a 20% increase in engagement from a major client and the addition of three main contracts.

Excelled in understanding client demands and proactively identifying opportunities through discovery practices, aligning user expectations with product objectives. Demonstrated strong organizational, communication, and strategic skills to deliver products that exceeded customer expectations and contributed to business success.

Operated within an agile environment, managing the product backlog, and overseeing team deliveries. Ensured consistent product delivery through extensive experience in agile development and focused task execution.

Led the Customer Success and Training team, responsible for onboarding new clients and their initial platform experience. Trained over 400 users with a 100% satisfaction rate and achieved a 95% satisfaction rate for issue resolutions provided by the CS team. Contributed to the construction of company metrics and comprehensive customer support documentation.

Developed proficiency in stakeholder management, agile methodologies, and customer success strategies. Cultivated technical expertise in digital asset management systems and maintained a strong focus on client satisfaction and operational efficiency.
Product Owner - CSPO
7/1/2018 - 3/1/2020

Played a pivotal role in ensuring the product aligned with both customer needs and business objectives through close collaboration with the development team. Demonstrated strong organizational skills and effective decision-making, instrumental in the success of agile development projects. Key responsibilities included building, improving, and maintaining the team's Backlog as well as coordinating Sprint planning meetings. Acted as the main source of information on project priorities and identified the necessary tensions within the Product Backlog. Prioritized Product Backlog items to help achieve team goals and optimized the value of work delivered. Ensured the quality of product delivery and served as the main point of contact between the development team and the client.
Agência A2C translates as A2C Agency.
2/2/2015 - 5/2/2018

Managed end-to-end delivery of digital projects, including developing websites, microsites, landing pages, and mobile apps (Android/iOS). Led advertising campaigns across social media and traditional channels, ensuring seamless execution and alignment with client expectations. Supervised and monitored project teams, providing guidance and responding to queries to facilitate timely project delivery. Drafted comprehensive project plans, conducting kick-off meetings, and creating schedules. Collaborated with customer service teams to secure project plan approvals. Tracked project deliverables, managed phase approvals, and reported on status and potential issues both internally and to clients. Fostered productive relationships with stakeholders and implemented best practices to enhance project efficiency and reduce costs. Conducted quality reviews of project documents to ensure compliance with standards. Participated in commercial competitions, leading related deliverables.

Developed technical and project management skills, utilizing tools and frameworks such as Agile methodologies, Jira, Confluence, and MS Project for tracking and managing tasks. Gained experience in stakeholder management and client communication, enhancing service delivery and project outcomes for major clients.
Support Analyst
12/1/2010 - 11/1/2014

Developed expertise in administration and management of servers on Windows Server 2003, 2008, and 2012 platforms. Conducted installation, configuration, and maintenance of Microsoft corporate software, ensuring optimal performance and security. Evaluated and installed new software, responded to service calls, and provided comprehensive user support. Conducted performance analysis and implemented best practices for system and process efficiency. Managed general user issues related to computers, software, and necessary configurations, reinforcing robust information security and system analysis protocols.
Support Analyst
2/1/2010 - 11/1/2014

Managed and administered servers on Windows Server 2003, 2008, and 2012 platforms. Installed, configured, and maintained Microsoft corporate software. Supported the Help Desk in servicing users by addressing general problems related to user accounts, computers, software, and necessary configurations.

Computer Engineering at Santa Catarina Educational Society
2007 - 2012
Associate Degree in Computer Science, Information Technology at Tupy Technical School
2003 - 2007
Postgraduate in Product Management at BBI - Business Behavior Institute
2022 - 2024
Project Management at University Center - Catholic University of Santa Catarina
2013 - 2014