Jhonas R.

Scrum Master

Project Manager
2/1/2024 - Present

Cultivated advanced project management prowess, ensuring seamless project execution from initiation to closure. Excelled in team management, effectively coordinating and leading a multidisciplinary team to achieve project goals and deliverables within stipulated timelines. Acted as the primary liaison with clients, facilitating clear and consistent communication, and addressing client needs and feedback to ensure customer satisfaction and project alignment with client expectations. Demonstrated adaptive problem-solving skills, strategic planning, and efficient resource allocation throughout the project lifecycle.

Project Manager
12/1/2021 - 11/1/2023

Ensured the delivery of projects with high quality and value, maintaining excellence at all development stages. Organized and participated in daily agendas to promote clear and effective team communication. Fostered team development through sector and individual meetings, encouraging both professional and personal growth. Managed interpersonal conflicts within the team, with clients, and across areas, facilitating collaborative and constructive solutions. Guided 100% remote technical teams towards self-organization and self-management, enhancing efficiency and productivity. Acted as a liaison between stakeholders, Product Owners, and the development team, defining metrics, proposing improvements, and removing impediments to project progress. Prepared status reports and schedules, defined necessary resources for project squads, and ensured compliance with deadlines and goals. Applied and disseminated agile methodologies, promoting agility culture within the team and the organization. Managed customer calls, prioritized tasks, and organized customer ticket services to ensure satisfaction and loyalty. Managed the project roadmap and releases, ensuring incremental and iterative value delivery at each project stage. Mastered agile and Waterfall project management practices, adapting to the specific needs of each project and team.

Project Manager
1/1/2020 - 12/31/2021

Oversaw clear and assertive communication between development teams, product, and various stakeholders, providing visibility of information and indicators to senior management and aligning expectations of deliveries and objectives. Managed multidisciplinary teams across various development projects, leading meetings for the choice and definition of application architecture. Prepared weekly status reports for senior management, and participated in kick-off meetings with clients and stakeholders to gather business rules, ensuring smooth project execution and delivery accuracy. Created, prioritized, and refined backlogs to deliver business value with realistic commitments.

Conducted agile ceremonies, including Daily Standups, Sprint Planning, Retrospectives, and Reviews, and acted as a facilitator in discussions, decision-making, and conflict resolution. Monitored and analyzed project metrics to identify areas for improvement in deliveries and team performance. Ensured development teams adhered to Agile principles and values.

Systems Analyst
1/1/2020 - 12/31/2020

Analyzed and developed improvements, new features, and maintenance of REST APIs using PHP with the Laravel Framework. Managed versioning with Git and handled demands using Jira. Worked within Agile methodologies in squads focused on specific products or services. Assisted in decision-making processes for selecting and defining architecture for applications. Participated in refining the creation of MVPs for new services.

Systems Analyst
1/1/2019 - 12/31/2020

Gained expertise in analyzing and developing improvements, new features, and maintaining REST APIs using PHP with the Laravel Framework. Acquired proficiency in version control using Git and managing workflows with Jira. Worked within Agile methodologies in squads dedicated to specific products or services, contributing significantly to decision-making concerning application architecture. Involved actively in refining processes to create MVPs for new services.

Systems Analyst & Business Analyst
1/1/2018 - 12/31/2019

Assisted in coordinating the internal Development and Production Support teams, contributing to effective planning, specification, support, and validation of deliveries from External Development Factories. Engaged in client meetings to gather and specify requirements, ensuring successful monitoring and delivery of new projects. Provided direct customer service and post-delivery support for improvements and maintenance. Participated in discussions about backoffice systems with internal areas to map new functionalities and corrections, prepared documentation for the development team, and monitored and validated deliveries. Supported Partners and their technical teams in integrating applications with a REST API. Played a significant role in financial market processes focusing on prepaid cards and digital accounts. Created and managed test environments, approved implementations, and facilitated the transition to production while providing ongoing production support. Managed delivery deadlines and service priorities in alignment with SLAs and criticality levels. Showcased strong capabilities in error analysis using server logs, CloudWatch, and databases to resolve systemic errors and integrate with third-party systems. Utilized MySQL and SQLServer databases, managed customer interactions via Zendesk, OTRs, telephone, and chat for software usage guidance, and performed data extraction and analysis from databases and server logs. Maintained and developed web applications and internal REST APIs, utilizing extensive knowledge of PHP and the Laravel framework with occasional tasks in Python, Shell Script, and JavaScript. Employed version control through Git and Jenkins, and managed demands with Jira.

Developer
1/1/2017 - 12/31/2018

Developed and maintained PHP systems utilizing Object-Oriented PHP and MVC frameworks, ensuring seamless integration with MySQL databases and implementing templating with Smarty and Propel ORM. Front-end development included expertise in HTML5, CSS3, JavaScript, Ajax, and JQuery to create dynamic and responsive user interfaces. Employed Agile methodologies such as Scrum and Kanban to enhance project management and delivery, ensuring efficient and cohesive team collaboration. Utilized Git for version control, ensuring robust code maintenance and collaboration.

COBOL Systems Development Intern
1/1/2015 - 12/31/2017

Developed expertise in the development, maintenance, and integrated testing of COBOL Batch/Online (CICS) projects. Worked extensively with JCL, DB2 databases, VSAM, and Sequential files. Utilized tools such as TSO, Endevor, and MFE (Micro Focus) for efficient project execution and system management.

Computer Science at Jaguariúna University Center - UniFAJ
2013 - 2017

IT Project Management and Agile Methodologies. at São Judas Tadeu University
2023 - 2024

Agile Project Management with SCRUM Agile, Leadership, Negotiation at Udemy
2020 - 2020

Scrum Foundation Professional Certificate at CertiProf
6/1/2020