Juliana C.
Product Owner

Skills

Jira

Juliana is available for hire

All Howdy Candidates are vetted for skills and english proficiency.

Bio

The candidate possesses a robust background in Production Engineering and extensive experience as a Product Owner in agile solutions. They have led multiple product development projects, engaging closely with stakeholders to comprehend business requirements and priorities. This experience has afforded a profound understanding of agile practices and Scrum methodology. Their role as a PO has honed essential communication and negotiation skills, fostering a collaborative environment among multidisciplinary teams. The candidate aims to leverage their expertise to help teams achieve efficiency and quality, promoting an agile culture centered on customer centricity and continuous value delivery. Their passion for continuous improvement and ability to inspire and empower team members make them confident in successfully fulfilling the Product Owner role, thereby driving project success and organizational growth.

Research Fellow at GETI
8/1/2021 - 7/1/2023

Conducted research and extension projects focused on the development and application of management systems, methods, and techniques aimed at enhancing the success of new technologies, products, and startups. Acquired significant expertise in entrepreneurship and innovation within the technological sector. Utilized methodologies for effective project management and strategic planning. Involved in extensive data analysis to inform decision-making processes, leveraging tools like R and Python for statistical analysis and visualization. Engaged in collaborative work, contributing to the development of business models and value propositions for innovative startups. Enhanced skills in presenting research findings and project outcomes through academic writing and presentations. Participated in the iterative design and testing of prototypes, utilizing agile frameworks and Lean Startup principles.
Customer Success Manager
1/1/2021 - 12/1/2023

Structured and implemented the Customer Success process. Executed assisted onboarding, including kickoff, parameterization, training, integrations with other platforms, and monitoring the start of operations. Conducted QBRs and monitored the customer lifecycle at all stages of the journey, ensuring success in the use of SaaS products. Managed strategic customer relationships, providing support and resolving issues and demands. Managed a portfolio by analyzing operational indicators such as financial health, engagement, and customer satisfaction to predict potential renewal risks. Identified opportunities for up-sell, cross-sell, renewals, and churn recovery. Supported the Product area in identifying opportunities for improvements and contributed to the roadmap development. Prepared specific support materials, including manuals, tutorials, and videos.
Product Owner
1/1/2021 - Present

Collaborated with stakeholders to clarify uncertainties, understand business needs, and identify problems through effective solutions. Defined, designed, and specified user stories and requirements with necessary stakeholders. Strategized product creation and improvement methodologies while building, prioritizing, and refining the product backlog. Conducted sprint planning meetings and applied prioritization strategies to align features according to their business value. Guided the development team on backlog priorities, planned and monitored the product roadmap, and ensured a clear understanding of deliveries by monitoring and approving changes alongside the development team.
Customer Success
1/1/2020 - 1/1/2021

Executed the management of a diverse client portfolio, focusing on retention and minimizing cancellations through superior support and service. Provided after-sales assistance, ensuring continued client satisfaction and engagement. Authored detailed proposals tailored to client needs and successfully onboarded new clients by handling registration processes efficiently. Spearheaded collection efforts and maintained strong relationship management practices to foster long-term client loyalty.
Commercial Management
8/1/2019 - 12/1/2019

Developed expertise in team management and defined comprehensive service strategies to enhance operational efficiency. Proficiently monitored key performance indicators to ensure alignment with organizational goals. Successfully managed strategic accounts, focusing on client satisfaction and long-term partnerships. Streamlined the sales pipeline through systematic restructuring, optimizing overall sales performance. Applied the Outbound Methodology to generate leads and drive growth.
Business Intelligence
2/1/2019 - 7/1/2019

Developed expertise in generating qualified contact lists, effectively collecting information for smartleads, and demonstrating proficiency in lead prospecting. Conducted comprehensive market and competitor analysis, leveraging tools and methodologies suited for in-depth intelligence gathering and strategic planning.
Sales Development Representative
10/1/2018 - 1/1/2019

Developed proficiency in prospecting and qualification processes, facilitating smooth handovers to closers. Managed content flow for lead nurturing, ensuring continuous engagement and communication with potential clients. Assisted in customer service and support, contributing to improved customer satisfaction and retention.