Karine M.Data Analyst
Skills
A reader and singer characterized by dedication and a strong work ethic. With a commitment to both family and professional endeavors, this individual is recognized for a loving nature and devotion to their spouse. Constantly inspired by new challenges, they exhibit a passion for their work and a clear aspiration for personal and professional growth. Ambitions in the IT sector are driven by technical acumen and charisma, paired with a continuous pursuit of personal and professional development.
Junior BI Analyst
11/1/2021 - Present
Responsible for the complete development lifecycle of Business Intelligence (BI) projects, encompassing requirement analysis, dimensional modeling, ETL processing, and report creation. Proficient in using Pentaho for ETL processes and Power BI for crafting detailed dashboards. Skillfully conducted requirements gathering for new projects utilizing techniques such as bus matrix assembly and star schema design. Provided support for over 50 existing BI reports from a major factory, resolving issues and implementing enhancements. Knowledgeable in using ticketing platforms like OTRS and Agidesk, as well as Jira software for project management following Scrum methodology. Delivered training sessions on Power BI and Business Intelligence concepts to various company areas and business segments, ensuring all employees were trained to effectively utilize BI tools. Additionally, implemented comprehensive project documentation and bus matrix strategies to streamline requirements gathering for BI projects.project analyst
2/1/2020 - 3/1/2023
Led the planning and release management of system versions, coordinating the activities of development teams, including developers, test analysts, and database analysts. Managed the intake, classification, and integration of corrective, evolutionary, and adaptive demands into version planning, particularly those stemming from technical support and compliance with Sefaz norms. Provided technical support to the support team, prepared version manuals, and published update notes. Played an active role in innovation projects by creating comprehensive data requirement documents. Executed system testing processes and managed database demands utilizing MySQL and Firebird.Support Analyst
3/1/2019 - 2/1/2020
Delivered telephone, chat, and remote customer support, ensuring high levels of customer satisfaction. Maintained and managed system databases through queries, insertions, and deletions, with specific experience in Firebird and MySQL databases. Conducted quality control by monitoring chat conversations and telephone interactions of employees to ensure service standards were met. Generated and analyzed monthly reports related to service quality, providing actionable insights for continuous improvement. Facilitated the training of new employees, equipping them with the necessary skills and knowledge to perform their roles effectively.Support Technician
2/1/2018 - 8/1/2018
Provided comprehensive technical support, including telephone and chat customer service, and remote assistance. Applied expertise in executing SQL queries, inserts, and deletes, along with performing various system database fixes and maintenance. Maintained and managed user support tickets, ensuring efficient resolution of issues. Contributed to team development by training new employees on system protocols and customer service techniques.
Computer Technician at Ceilândia Technical School
2013 - 2014Information Technology at IESB Specialist in Business Intelligence
2019 - 2020Data Science at Nuclio Digital School - Master's in Data Science
2023 - 2024Information Technology at Anhanguera Educacional - Bachelor in Information Systems
2015 - 2018
Business Intelligence Developer Bootcamp at Instituto de Gestão e Tecnologia da Informação
5/1/2021The Complete Business Intelligence Course - No Mysteries at Udemy Brasil
10/1/2019Business Intelligence: Theory Without Mysteries! at Udemy Brasil
5/1/2019
Karine is available for hire
Meet Karine M.
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