Leandro S.Project Manager
Skills
Innovator and proactive professional with a strong emphasis on teamwork and quality of life. Holds an MBA in Administration and New Business Strategy, along with postgraduate degrees in Project Management, People Management, and Information Technology. Recognized for empathy and objectivity, with high organizational skills, effective problem resolution abilities, and precise resource assessment, complemented by sound decision-making practices that maintain strong interpersonal relationships.
Customer Service Management
1/1/1995 - 12/1/2001
Demonstrated expertise in continuous improvement of services through the elimination of rework and cost reduction initiatives. Implemented proactive audit processes to effectively eliminate non-conformities, contributing to overall service quality enhancement.Consultant Specialist | Senior Project Manager | Critical Projects and Scrum
11/1/2016 - Present
Managed critical projects as a Black Belt with a focus on services governance and Scrum Master responsibilities. Supervised project management tasks for budgets exceeding $80 million. Applied both traditional and hybrid methodologies, including waterfall and agile approaches.Governance, Quality, and Projects Specialist at Happy Code | Franchises
2/1/2016 - 4/1/2017
Specialized in Continuous Service Improvement, with significant accomplishments in the elimination of rework and cost reduction strategies. Demonstrated expertise in proactive auditing techniques, successfully eliminating non-conformance issues. Cultivated an in-depth understanding of process optimization, leading to enhanced operational efficiency and reduced overhead costs. Developed advanced analytical skills to identify and rectify system bottlenecks, ensuring consistent service excellence.Project Manager, DPE, Client Relationship / IT Auditor
9/1/2013 - 1/1/2017
Coordinated the delivery of services to the end customer, ensuring seamless execution and high satisfaction. Developed proficiency in inter-departmental communication and project management tools to streamline processes and enhance efficiency. Demonstrated expertise in managing timelines and resources to meet stringent deadlines. Leveraged advanced problem-solving skills to address and resolve client issues promptly. Ensured quality control and adherence to service level agreements through diligent monitoring and reporting. Utilized data analytics to provide insights and drive continuous improvement in service delivery.I.T. Manager / Measurements SLA Analyst - Coordinating Projects - I.T. Internal Auditor
1/1/2012 - 9/1/2013
Achieved a significant reduction in SLA fines and penalties. Developed advanced proficiency in Java, Spring Boot, and Hibernate for backend development. Demonstrated expertise using Angular and React for front-end interfaces. Leveraged PostgreSQL databases for efficient data management and employed REST APIs to streamline communication between microservices. Utilized Docker and Kubernetes for containerization and orchestration to enable a scalable and resilient application infrastructure. Maintained high standards of code quality and version control using Git and GitHub. Automated testing and deployment processes using Jenkins and Selenium, ensuring rapid and reliable software delivery. Collaborated effectively with cross-functional teams to align technical solutions with business objectives, driving improved overall system performance and operational efficiency.SLM / Service Level Management
1/1/2011 - 12/1/2012
Facilitated meetings with partners and executives to discuss and review Agreed Service Levels (SLAs) on a monthly basis, culminating in an annual closure. Developed strategies to ensure alignment with organizational goals and compliance with operational standards. Established a framework for continuous improvement in service delivery and customer satisfaction. Utilized metrics and performance data to inform discussions and drive decision-making processes. Leveraged expertise in relationship management and communication to foster transparency and accountability in service level agreements.SLM - Service Level Manager & Project Manager SR & Delivery P.M.
1/1/2002 - 12/1/2011
Job Title: Measurements SLA Analyst & I.T. Internal Auditor
Managed IT contracts and comprehensively oversaw indicators including SLA and KPIs for multiple clients across different sectors. Conducted executive meetings and delivered formal presentations of results to both client and internal executives. Spearheaded the restructuring of the department, directly involving senior executives to enhance operational efficiency. Developed technical expertise in KPI management and IT contract administration, with a strong emphasis on effective communication and stakeholder engagement.Consultant & Process Quality
1/1/2001 - 12/1/2002
Managed regular meetings with partners and executives to discuss and finalize Agreed Service Levels (SLAs) on a monthly and annual basis. Led the restructuring of area documentation and optimized existing processes to enhance efficiency. Identified new business opportunities in collaboration with commercial and legal departments, including drafting contract addendums, establishing new SLAs, and implementing penalties. Planned and executed internal capacity-building training programs for employees. Achieved significant results, such as the application of penalties (SLA fines) to suppliers in contracts related to software factory operations, projects, bodyshop services, and outsourcing, resulting in a recovery of over 2 million per year.
Marketing at Paulista University
1998 - 2003Project Management at Getulio Vargas Foundation
2013 - 2014Administração e Estratégia de Novos Negócios at Getulio Vargas Foundation
2015 - 2016B.S. in Information Technology at FAV
2008 - 2010People Management with Emphasis in Organizational Leadership at FAV
2011 - 2012
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7/1/2021
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