Leonardo C.

Engineering Manager

SCRUM MASTER
6/1/2022 - 5/1/2023

Developed proficiency in Scrum methodologies, problem-solving, and team facilitation, adhering to PMI standards within a software factory environment. Managed comprehensive project lifecycles, involving planning, analysis, design, construction, testing, and validation, ensuring precise scope definition, accurate estimates, and optimal resource allocation. Demonstrated expertise in tools such as Jira, Grafana, React, Microsoft Azure, Redmine, and collaborative platforms like Discord. Led strategic decision-making and implemented strong project governance, aligning with established project management methodologies while proactively mitigating risks associated with critical business process changes. Prepared comprehensive status reports and documentation, facilitating the resolution of issues and administrative tasks.

Key projects included the development of a national integration system for transparency data for a national confederation, allowing regional bodies to share data with the national administration, and the development of a system for monitoring and analyzing strategic indicators for a state hospital foundation. Accomplishments included enhancing team integration and relationships, implementing training programs to standardize and empower team knowledge, recovering from a significant backlog delay, and adjusting production capacity to meet contractual requirements.

Data Privacy Specialist
6/1/2021 - 1/1/2022

Developed expertise in project coordination, specifically focusing on data privacy and the implementation of an LGPD management system. Executed comprehensive data risk assessments and Data Protection Impact Assessments (DPIA), ensuring contractual compliance with LGPD and GDPR regulations. Enhanced information security protocols in line with ISO 27001, 27002, and 27005 standards.

The role involved advising the Data Protection Officer (DPO) in selecting digital solutions for mitigating risks in personal data processes. Coordinated the successful implementation of the LGPD management system and acted as a technical interface between suppliers and internal teams to ensure stringent LGPD compliance. Conducted thorough analysis of information access requests to align with LGPD regulations, and defined and monitored the LGPD compliance schedule. Additionally, analyzed data privacy aspects on various digital interfaces.

Key accomplishments include the implementation of an advanced LGPD management system that controlled the entire compliance project, as well as the evaluation and measurement of risks in processes handling personal data. Oversaw the adjustment of contracts to incorporate LGPD clauses and adapted communication channels with updated privacy notices. Spearheaded the preparation of DPIAs and implemented a tool to control consent of personal data, significantly enhancing the organization's data privacy framework.

Systems Coordinator
7/1/2013 - 2/1/2019

Coordinated central administrative systems and products for a large regional organization, managing a team of 10 analysts and 2 developers. Oversaw the creation of reference terms for all hirings and efficiently managed suppliers, training, and career development. Key accomplishments include the completion of IT dimensioning and preparation stages for Digital Transformation with Gartner's guidance. Successfully implemented agile methodologies for internal development and established structured business analysis and requirements methodology for systems.

Led the implementation of Process Management, revamped the hiring process through tenders, and presented a newly created Services Portal at a national IT managers meeting. Developed a comprehensive Services Portal, Internet Portal, and smartphone application, which streamlined online control of enrollments, scheduling, attendance, and digitization of membership cards. Key projects included the deployment of both Internet and Intranet Portals, integration of BPMS with GED (Sydle One), and the implementation of EPM tools and corporate Power BI.

Significantly enhanced system integrations by deploying an Educational Management System (Sophia) and Hotel Management across 17 hotels (Volux), and integrating financial and customer service systems in 40 locations. Other notable deployments included an Occupational Medicine and Safety System (SESMT), a Legal Management System (Benner), and an ERP TOTVS update. Made critical adjustments for compliance with E-Social standards and implemented a chatbot using Visual Systems. Spearheaded the development of an online scheduling system, queue control, and ticket sales solutions.

These initiatives leveraged tools and frameworks such as BPMS, GED, EPM (Microsoft), Power BI, and agile methodologies, driving significant improvements in systems integration, process management, and digital services.

Business Analyst
4/1/2012 - 6/1/2013

Developed comprehensive expertise in business analysis and documentation by conducting thorough needs assessments and collaborating closely with stakeholders across various levels. Utilized innovative and creative problem-solving skills to design and implement effective public management systems, adhering to CMMI level 3 standards. Specializing in the public sector, executed extensive requirement gathering and function point metrication for multiple systems requested by the National Agency for Terrestrial Transport, the Office of the Comptroller General, and the National Department of Mineral Production. Projects include the Public Account Auditing System, Federal Highway Concession Management System, Frequency Control System, Progression and Promotion System, Inspection System, Functional Identity Issuance System, Partner Control System, Multimodal Transport Companies Certificate Issuance System, Offense Documentation Digitalization System, Examination Scheduling System, and Annual Mining Report Analyzer System.

Process Analyst
11/1/2011 - 4/1/2012

Worked extensively on understanding and translating strategic needs into efficient processes, with a focus on process definition, analysis, documentation, implementation, management, and improvement. Utilized Scrum for process control and management. Automated administrative and software factory processes to ensure compliance with MPS-BR Level C requirements. Developed expertise in BPMS, BPMN, and Sydle One, enhancing process automation and management capabilities.

Business Analyst
5/1/2010 - 10/1/2011

Developed expertise as a Business Analyst in Banking Operations with an emphasis on Business Intelligence (BI) and integration projects within the banking sector. Specialized in analyzing business processes encompassing personal loans, direct consumer credit, payroll-deductible loans, credit portfolio assignments, and the production of strategic information for both individual and corporate clients. Acted as an essential liaison between users and suppliers, meticulously documenting requirements and ensuring the timely and compliant execution of demands. Conducted in-depth analyses of system information and executed database corrections to maintain the integrity of data compromised by changes and customizations.

Key achievements included restoring regularity in Credit Assignment and Acquisition processes by establishing a clear and organized workflow. Made significant adjustments to managerial information systems to enable precise calculation of manager production, thereby enhancing management effectiveness. Validated information sent to the Risk Center for the Central Bank, ensuring data compliance and accuracy. Successfully led the integration efforts with the Inter-American Payments Chamber, positioning the institution as the first national bank to complete integration with all assigned titles intact. Proficient in using technical tools and frameworks pivotal in modern banking operations and BI environments.

Business Analyst
3/1/2009 - 5/1/2010

In the role of Business Analyst, performed detailed analysis of business processes in conjunction with clients and accurately documented requirements for the development team. Developed extensive experience in the domains of external portals and intranets for Development Banks, as well as systems for controlling maintenance project operations in water supply networks. Gained proficiency in analyzing complex workflows, identifying key operational needs, and translating them into actionable development tasks. Demonstrated skills in database management and georeferencing to support comprehensive project documentation and requirements analysis.

ERP Systems Analyst
5/1/2004 - 2/1/2009

Developed expertise in level 2 support for the Oracle PeopleSoft system, managing incidents and resolving system issues across multiple modules including Supply Chain, Human Resources, Accounts Payable, and Accounting. Contributed to significant customization projects, aiming for optimization and operational efficiency, with key areas benefiting from these improvements. Gained comprehensive understanding of Sarbanes-Oxley (SOX) compliance during certification processes due to the company's stock exchange listing.

Successfully executed several main projects including Intelliportal, a visible management portal for strategic supply chain definitions, and Overseas, which entailed adjustments for the internationalization of the management system in newly incorporated companies. Played a crucial role in Matrix Budgeting, improving the financial and accounting module to enhance resource management through efficient and strategic fund allocation across different business units. Addressed audit findings with precise SARBOX adjustments, ensuring compliance and rectifying highlighted issues.

Computer Science and Informatics at FUMEC University
2005 - 2009

Project Management - PMI at Unyleya College
2020 - 2021

Information Technology Management at Unyleya College
2023 - 2024

Lean Six Sigma Green Belt at FM2S Educação e Consultoria
1/1/2024

OKR - Objectives and Key Results at FM2S Educação e Consultoria
12/1/2022

Scrum Foundation Professional Certificate - SFPC™ at Certiprof
12/1/2022

Scrum Fundamentals Certified (SFC) at SCRUMstudy - Accreditation Body for Scrum and Agile
9/1/2022

Lean Six Sigma Yellow Belt at FM2S Educação e Consultoria
6/1/2022

Lean Six Sigma White Belt at FM2S Educação e Consultoria
5/1/2022

EXIN Privacy and Data Protection Foundation (PDPF) at EXIN
2/1/2022