Leonardo D.
Scrum Master

Skills

Microsoft Azure

Trello

Jira

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Bio

Project leader and development team manager skilled in utilizing agile methodologies, including Scrum and Kanban, to achieve project objectives. Possesses strong communication skills, proactive attitude, sense of urgency, flexibility, and teamwork capabilities. Experience encompasses participation in diverse projects across sectors such as banking, e-commerce, insurance, healthcare, transportation, and logistics. Proficient in a variety of tools including Jira, Confluence, Azure DevOps, Service Now, Miro, Trello, Bizagi Modeler, and Microsoft Project. Background includes hands-on experience as a developer.

Scrum Master / Squad Leader
10/1/2022 - 5/1/2023

Led project squads and support teams (levels 2 and 3), focusing on the development of team maturity and fostering effective relationships with product areas and company management. Promoted team collaboration and continuous improvement initiatives to enhance performance and productivity.
SCRUM MASTER
5/1/2021 - 9/1/2022

Managed the day-to-day activities of development teams responsible for customer service chatbots integrated with sales channels, specifically through WhatsApp. Oversaw demand management, task prioritization, and delivery timelines, ensuring transparency in all activities performed. Provided strategic prioritization of topics in collaboration with client areas to streamline operational efficiency.
SCRUM MASTER
3/1/2020 - 5/1/2021

Supported the dissemination and implementation of an agile culture within the company's Business Intelligence (BI) area, utilizing techniques and tools based on Scrum, including ceremonies, metrics, and dashboard updates. Managed demand effectively through the adoption of the ServiceNow tool. Delivered the One Click project, facilitating brokers in quickly drafting proposals using only the CPF and the vehicle's license plate.
SCRUM MASTER
2/1/2019 - 12/1/2019

Managed the squad's delivery schedule and facilitated meetings to align project scope with clients. Ensured transparent communication by regularly sending the status of demands. Actively removed impediments for the development team during sprints, allowing seamless project progression. Oversaw the successful delivery of the Ivoor system, particularly from SAT Rotas, which efficiently managed the transportation vouchers for employees of client companies.
IT Team Leader
10/1/2016 - 1/1/2019

Spearheaded operational transformation of the support team for systems and portals, resulting in a significant reduction of open calls from approximately 200 to 20. Achieved a considerable decrease in resolution time from almost 14 days to a range of 2 to 3 days. Enhanced efficiency and responsiveness of the support processes, stabilizing system operations and improving user satisfaction.
Technical Coordinator
2/1/2016 - 5/1/2016

Monitored and ensured the SLA of incidents and service requests for internal systems support, including audit, finance, and intranet systems. Planned and distributed activities effectively to the development team, resulting in a 30% reduction in the ticket queue. Consistently achieved approximately 80% of deliveries within the SLA deadline. Developed proficiency in managing and prioritizing support workflows, optimizing team performance, and maintaining high service levels.
Project Leader
5/1/2012 - 7/1/2015

Served as the primary liaison among clients, development teams, and business partners. Delivered regular status reports to portal managers and actively participated in GMUDs schedules. Facilitated the inclusion of internet and mobile channels for online redemption of products within the ShopFácil and Bradesco Cartões Loyalty Program. Implemented performance indicators related to redemptions by time of day, identifying optimal days and times for implementations and maintenance. Managed the integration of new partners into the portals, including TAP, Ponto Frio, Agaxtur, Satelital, and Cresça Brasil.