Leonardo G.

Project Manager

Project Manager
3/1/2022 - Present

Developed expertise in project management using Agile methodologies based on SAFe and Kanban. Proficient in leveraging Jira, Zephyr, and Confluence for project tracking and documentation. Oversaw an AWS project focused on creating a digital bank MVP, emphasizing people management within a multidisciplinary team and results-driven outcomes. Facilitated risk control, schedule adherence, deadline management, resource allocation, metrics tracking, and performance indicator analysis. Conducted Agile ceremonies, assumed leadership roles, and provided executive project communication. Managed development projects using Atlassian tools for Service Desk controls and internal systems.

Project Manager / Scrum Master
10/1/2021 - 3/1/2022

Gained experience working with multidisciplinary teams using Agile and Waterfall models for web and mobile projects within the IT sector in a remote work environment. Managed system integration projects through APIs with VTEX for couponing, promotions, and loyalty programs across Pricing, e-Commerce, Marketing, CRM, and Supply departments. Utilized Google Workspace, GCP, Jira, and Confluence for project tracking, planning, scheduling, cost control, risk management, resource allocation, burndown charts, rollouts, and executive project communication. Monitored performance metrics and indicators, and conducted Scrum ceremonies with various squads.

Senior Project Manager
7/1/2020 - 9/1/2021

Developed expertise in using MS Project, Azure DevOps, and Kanban for planning activities, schedules, cost control, and risk management. Achieved proficiency in resource allocations, forecasts, and performance metrics (EDF). Oversaw hypercare and project rollouts for ongoing and onboarding phases while ensuring effective executive project communication and backlog prioritization with the Product Owner. Demonstrated skills in people management. Contributed to projects focusing on a platform specializing in Commercial Management, Direct Sales, SaaS, Cloud, OmniChannel, ERP, CRM, retail, sales channels, e-commerce, POS, commercial Backoffice, network marketing, and chatbot integration.

Project Manager
9/1/2017 - 3/1/2020

Project management expertise in both Waterfall and Agile methodologies within the IT sector, specializing in web and mobile platforms, along with significant experience in agile transformation. Engaged in hybrid and Agile projects deploying DevOps practices and multidisciplinary squads to facilitate the migration and centralization of data from various telecommunications systems, including mobile, fixed, TV, and internet. This data integration was tailored for the Salesforce layer to optimize call center operations, with seamless integrations involving SAS, Alteryx, Data Lake, Control-M, Vlocity, Informatica Cloud, and RPA technologies. Proficient in tracking and analyzing squad performance through metrics, managing burndown charts, coordinating rollouts, planning, controlling project costs, maintaining deadlines, assessing risks, and handling resources and project communication. Utilized tools such as MSProject, Octane, and Kanban to ensure efficient project execution.

Projects and New Demands
12/1/2014 - 12/1/2016

Developed expertise in the implementation of B.I. Sysphera Enterprise Suite and Tracksale for customer satisfaction and NPS analysis. Pioneered the creation of award-winning analysis reports showcased at #cxsummit2016. Spearheaded the Diagnosis Related Group project in collaboration with ANAHP and 3M. Successfully implemented Vagas.com for optimizing HR recruitment and selection processes. Utilized OpenProj, PMBOK, agile methodology, and Kanban for project management. Created comprehensive managerial reports, dashboards, and KPIs based on ERP MV SOUL/PEP. Excelled in the creation of technical and user documentation, process design utilizing BizAgi, and efficient incident management.

Systems Analyst / Project Manager
4/1/2008 - 11/1/2013

Analyzed and developed the ERP IRIS Feed system for Spain and Portugal utilizing 4GL IBM-Informix. Applied change management principles and continuous improvement methodologies based on ITIL standards. Acted as project manager from 2011 for CRM Dynamics deployment. Led implementation projects for compliance with the SAF-T model mandated by the Portuguese Tax Agency, models 340 and 347 of the Spanish Tax Agency, and the LGPD. Implemented an RFID card system for the reception of raw materials designated for quality control. Utilized tools including Excel with VBA, MS Project, and Visio. Created key performance indicators (KPIs) for effective management and monitoring.

Senior Systems Analyst
11/1/2006 - 1/1/2008

Developed proficiency in customizing the IBM Maximo system versions 4x, 5, and 6 for Strategic Asset & Service Management. Created and maintained screens and reports using SQR and Actuate. Demonstrated expertise in managing the SVN repository and working with Oracle databases in collaboration with the development team for various projects.

Requirements and Implementation Analyst
11/1/2005 - 2/1/2006

Led the migration project of the department and User Service Center from Portugal to a new center in Spain, managing a multicultural team of bilingual technicians while reporting directly to the project manager. Conducted surveys and documented processes for the effective implementation of the IT department in the new location. Implemented systems in Spain using Motive Solutions for incident management, Oracle, AS400, Unix, and Windows environments. Responsible for maintenance, configuration, and support of these systems, along with the documentation and training of new team members.

COMPUTER SCIENCE at Santa Cecilia University of the Bandeirantes
1993 - 1997

Data Processing at Technical School Trainasse
1990 - 1992

Project Management at Pontifical Catholic University of Minas Gerais
2014 - 2015

Certification ITIL® v3 Foundation - Manager & Simulation at Quint
1/1/2011