Leonardo T.
Project Manager

Skills

Tableau

Oracle Database

Jira

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Bio

A professional in Information Technology with over 12 years of expertise, specializing in Project Management and Product Management. Extensive experience contributing to the success of organizations through the implementation of comprehensive processes, adept problem-solving, and fostering innovation. Proficient in leading teams across varying levels of maturity, ensuring integration of technology and digital transformation within diverse business sectors.

Demonstrated capability in managing multidisciplinary teams to achieve and exceed challenging objectives, irrespective of technical complexity, by syncopating development cycles with planned deliverables.

Successfully managed a System Modernization Project, surpassing targets by 5% through modernizing 15% more legacy systems than initially planned, transitioning from Mainframe systems to enhance maintenance efficiency and reduce costs.

As a Delivery Manager, achieved a significant reduction of 50% in the SAP Basis team's backlog within four months, improving operational efficiency and accelerating service delivery timelines.

Implemented a Kaizen project within the support team, resulting in savings of R$100,000 by internalizing the processes for updating the ECM Hyland Onbase system.

Proven record of establishing departments, training teams, and implementing processes to maintain robust and scalable operations. Eager to further refine management capabilities, underscored by participation in professional development courses such as Storytelling for Business, Digital Business Metrics, Leadership Training, and Scrum Master - PSM I Preparation.

Project Manager
5/1/2023 - 12/1/2023

Led the system modernization project, successfully evolving 15% of legacy systems and exceeding the target by 5%. Planned and executed strategies for deactivating Mainframe programs, achieving a 10% reduction in total systems. Created and presented detailed Status Reports for senior management, ensuring visibility of progress and results. Directed project scope alignment with Product Managers, Tech Leaders, and Architects to meet strategic objectives and deliver quality outcomes. Developed comprehensive Confluence pages to document project phases and monitoring data, providing stakeholders with detailed information. Optimized OKRs and KPIs to drive outcome-oriented results, presenting targeted outcomes and precise indicators for project success. Conducted thorough requirements gathering for the construction of Power BI panels, overseeing the implementation of analytical dashboards. Served as the Agility Guardian in the Squad, managing the Kanban board and conducting Scrum agile ceremonies. Monitored and controlled the Architecture Modeling Systems Catalog using Sparx Enterprise Architect, ensuring compliance with architecture standards and policies.
Business Analyst
7/1/2014 - 12/1/2016

Managed credit risk processes utilizing the Crivo System (TransUnion), contributing significantly to credit analysis, risk mitigation, and fraud prevention strategies. Actively participated in the implementation of the CredDefense system (Innercalc), integrating facial biometrics to combat fraud more effectively. Led the project for the implementation of the Workflow system (TransUnion), optimizing business process management. Generated detailed management reports offering insights and data analysis for clients, which led to notable improvements in risk selection and decision-making processes. Implemented strategic and tactical actions that positively impacted operational performance.
Delivery Manager
1/1/2023 - 5/1/2023

Led a team of 6 SAP consultants in the SAP Basis team, achieving successful project execution and fostering collaboration and synergy. Developed and implemented strategies that reduced the backlog of demands by 50%, enhancing delivery agility. Prepared roadmaps for demands and projects, executing team planning to boost service delivery. Directed the project portfolio by evaluating priorities, managing resources, and ensuring the successful execution of multiple initiatives simultaneously.

Prepared budgets and effort estimates to fulfill client demands, while maintaining control of the demand backlog through SAP Solution Manager, ensuring alignment with the strategic roadmap. Managed contractual negotiations and financial aspects of client contracts, ensuring SLA compliance and aiming for customer satisfaction and timely deliveries. Actively collaborated with Project, Commercial, and Technical teams to effectively plan services, facilitating communication and conflict resolution.

Developed reports and analyzed service data, including incidents, projects, and demands, using Power BI to promote informed decision-making. Mentored the team to enhance service delivery through data-driven insights and continuous improvement strategies.
Development Leader
7/1/2021 - 1/1/2023

Led a team of 12 employees, encompassing developers and system administrators, to efficiently manage digital products, including systems such as ERP MXM Sistemas and Senior HCM and People Management. Successfully executed the Kaizen project, achieving cost savings of R$100,000 by internalizing the update process of the ECM Hyland OnBase system within the support team. Supervised the scope and planning of the Senior system migration project, enhancing performance, delivery agility, and reducing the monthly update process by 16 hours. Managed activities using a Kanban board in Jira, removing impediments and ensuring alignment with planned delivery schedules. Directed the creation and implementation of change management processes to minimize adverse project impacts. Strategically managed the product backlog in collaboration with the Product Owner, employing methods for prioritizing tasks effectively. Facilitated the Discovery process and requirements gathering, working closely with the Product Owner to comprehend customer problems and drive developmental opportunities. Crafted and implemented strategies for technical support, optimizing issue resolution processes. Monitored team performance and productivity through periodic one-on-one meetings and the development of Individual Development Plans (IDP) to foster motivation and professional growth. Developed and tracked metrics and indicators (KPI/OKR) to ensure alignment with the roadmap for digital products and broader strategic planning frameworks, such as Balanced Scorecards (BSC).
Product Owner
5/1/2019 - 6/1/2021

Contributed to the planning and implementation of optimizations in the ERP MXM Sistemas update process by applying Lean principles to enhance efficiency and minimize waste. Created comprehensive test plans, categorizing tests by business area, meticulously mapping results, and identifying potential impediments to ensure a seamless transition during the production rollout. Led the definition and prioritization of the Product Backlog, effectively guiding the development team to deliver maximum value to the business. Managed the Backlog of Demands, Incidents, and Projects strategically, maintaining alignment with the product vision and overall business objectives. Facilitated requirements gathering, collaborated closely with the Development Team to understand and implement customer needs with a particular emphasis on API integrations, including developing APIs between the MXM system and internal systems. Coordinated the Discovery process to identify improvement opportunities and implement solutions that are in line with the product strategy. Planned and defined the Roadmap to align product goals with business expectations, providing a clear vision of future deliveries. Developed key performance indicators (KPIs) that offered valuable insights for strategic decision-making. Defined new processes and procedures using BPM and Bizagi, adopting a Lean approach to eliminate waste, simplify workflows, and enhance efficiency.
Project Manager
10/1/2018 - 5/1/2019

Led project management efforts focused on the maintenance and updating of the ERP system (MXM Systems), supervising a team of over 100 employees to ensure the system's integrity and operational efficiency. Developed the Change Checklist, a detailed guide outlining step-by-step stages and responsibilities, enhancing clarity and accountability. Managed project schedules and team coordination using Microsoft Project, adhering to best PMI practices. Efficiently handled changes and adaptations with support teams, applying Project Office methodologies for agility and effectiveness. Facilitated communication between suppliers, developers, infrastructure, and system users, fostering alignment and collaboration for customer satisfaction and project success. Defined project scope through detailed requirement surveys, ensuring comprehensive project planning. Measured key performance indicators (KPIs) and executed reports to provide actionable insights for decision-making. Strategically managed project implementation plans, optimizing resources and minimizing risks through PMI-recognized practices. Maintained regular communication with stakeholders via Status Reports, keeping them informed of project progress. Analyzed and mapped processes, identifying improvements and opportunities for operational efficiency using Lean approaches to eliminate waste and enhance project execution.
project analyst
1/1/2017 - 10/1/2018

Developed the IT Demand Management Panel, using the GUT Matrix for strategic prioritization, which provided comprehensive analysis and effectively aligned IT demand execution with board-established goals, thereby increasing efficiency and focusing on high-impact initiatives. Led the development project for a new hospital website, integrating functionalities such as online scheduling and consultation verification, aimed at enhancing patient experience by making hospital services more practical and efficient through the web platform. Applied PMI practices to enhance the delivery of innovative products, emphasizing effective collaboration and rapid response to changes. Monitored project deadlines and team performance diligently, utilizing Microsoft Project to ensure timely and efficient delivery. Managed strategic indicators (KPIs) related to Quality and Hospital Strategy, offering actionable insights for continuous improvement. Implemented process improvements using BPM methodologies to optimize operational efficiency. Prepared detailed reports and presentations for the Board, providing clear insights into ongoing projects and new processes, thereby promoting transparency and strategic alignment.
Change Manager
11/1/2012 - 7/1/2014

Managed IT infrastructure changes for a significant project, ensuring smooth transitions and minimal operational impact. Spearheaded infrastructure project management by applying internal management tools to optimize processes. Gained recognition as the Focal Point for IBM's ClearCase tool, providing critical expertise in its administration and effective utilization. Developed user training programs, integrations, audits, and extensive documentation, including manuals and informative materials, to foster a comprehensive understanding of tools and processes. Prioritized and organized demands from developers in Manila, Philippines, maintaining effective communication in English. Created and maintained asset lists and workflows using Microsoft SharePoint, thereby optimizing information organization and accessibility.