Leticia H.

Project Manager

Account Manager
2/1/2024 - Present

Gained expertise in conducting sales processes, identifying and engaging key stakeholders for each client. Developed and maintained robust relationships with essential individuals within client organizations. Proficient in comprehensive account management, including strategic planning, enhancing customer relations, identifying opportunities, and successfully closing deals.

Functional Consultant
7/1/2022 - 9/1/2023

A key contributor to the implementation and support of NetSuite, an extensive cloud application suite encompassing accounting, financial management, inventory management, sales automation, and CRM (Customer Relationship Management). Developed expertise in utilizing NetSuite's robust features to optimize business processes across multiple domains.

Project Manager
3/1/2021 - 7/1/2022

Managed technology and design projects for notable organizations. Conducted SCRUM ceremonies, organized projects using JIRA, and monitored project progress to ensure timely and efficient completion.

Technology Assistant
11/1/2020 - 3/1/2021

Developed proficiency in teamwork, customer relationship management (CRM), and project management. Demonstrated skills in people management, presentations, and written communication, with a strong emphasis on creating thorough documentation and enhancing customer experience. Leveraged business insights and reporting techniques to support customer support services and maintained high standards of numeracy and internal communications. Utilized consulting expertise and analytical skills in an entrepreneurial environment to foster continuous monitoring and improve processes using Kanban. Showcased strong interpersonal skills, account management, and problem-solving capabilities, ensuring organized communication and customer relationship management within agile methodologies. Planned and executed projects, delivering presentations and demos, and conducted comprehensive system testing. Employed a consultative approach to generate insights, managing project documentation effectively, and demonstrating fluency in Portuguese.

Web Development Intern
5/1/2020 - 11/1/2020

Developed expertise in teamwork and project management, coordinating with diverse teams to deliver complex projects on time. Conducted impactful presentations and produced high-quality written communication and documentation, enhancing internal documentation standards and customer-facing materials. Improved customer experience through insightful business analytics and superior customer support. Utilized numeracy and analytical skills to generate valuable business insights, contributing to strategic decision-making. Fostered internal communications and strengthened interpersonal relationships across the organization. Demonstrated entrepreneurial spirit and problem-solving capabilities, driving innovative solutions and continuous monitoring of processes. Applied Kanban methodologies for efficient workflow management, ensuring timely project completion. Exhibited strong organization and planning skills, managing multiple priorities effectively. Leveraged language proficiency in Portuguese to bridge communication gaps and improve customer relations. Delivered compelling demos, conducted system testing, and adopted a consultative approach to address customer needs comprehensively.

English Tutor
7/1/2018 - 12/1/2019

Developed and implemented engaging lesson plans tailored to early-grade students, fostering a dynamic and interactive learning environment. Utilized various pedagogical techniques to enhance reading, writing, and comprehension skills. Demonstrated expertise in phonics instruction and early literacy development while integrating multimedia tools and educational software to enrich the curriculum. Employed formative and summative assessments to monitor student progress and inform instruction strategies. Cultivated a classroom atmosphere that encouraged curiosity and a love for learning. Regularly collaborated with colleagues and participated in professional development to stay abreast of educational best practices and emerging teaching methodologies. Managed classroom behavior and created a positive and inclusive environment to support the diverse learning needs of all students.

Receptionist
12/1/2016 - 2/1/2018

Acquired advanced bilingual communication skills by efficiently managing front desk operations, interacting with international students, and facilitating smooth communication between staff and students. Gained expertise in scheduling and administrative software to organize classes and maintain student records. Developed proficiency in handling inquiries via phone, email, and in-person, ensuring excellent customer service. Demonstrated strong organizational skills through the coordination of events and meetings. Strengthened capabilities in data management systems for maintaining student attendance and performance metrics. Exhibited attention to detail by managing financial transactions including invoicing and payments. Displayed adaptability in a multicultural environment, enhancing the learning experience for non-native English speakers.

Alumnus
2/1/2013 - 6/1/2014

Developed and managed a WordPress-based website, enhancing the organization's online presence and engagement. Utilized HTML, CSS, and JavaScript to customize themes and plugins, ensuring a tailored user experience. Employed Google Analytics to track website performance metrics and drive strategy improvements. Coordinated social media campaigns across platforms such as Facebook, Twitter, and Instagram, leveraging Hootsuite for scheduled postings and performance monitoring. Led email marketing initiatives using Mailchimp, resulting in a significant increase in subscriber engagement and retention. Applied SEO best practices to improve search engine rankings and visibility. Organized community outreach programs, utilizing Eventbrite for event management and registration. Collaborated with a diverse team of volunteers, fostering a cohesive and productive environment through effective communication and project management tools like Trello and Slack. Demonstrated adaptability in a dynamic setting, consistently meeting deadlines and exceeding expectations.

Analysis and Development of Systems at Senac-RS
2019 - 2024

English Language and English Literatures at Catholic University of Pelotas
2011 - 2015

Project Management PMI-PMBOK at Catholic University of Pelotas
2021 - 2022

SQL Server: Basic Training at LinkedIn
10/1/2023

Accounting for Beginners at Estácio
9/1/2023